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Business Profile

Auto Repairs

A & R Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/2022 I had my car towed to A&R automotive. I paid in cash to have my axle replaced. I gave Bill, the manager, the funds to get the axle and to do the labor on my vehicle totaling roughly about $200-220. I did was not given receipt of the axle only the labor which I found to be odd. After driving my car for a few hours I could feel that the axle was not properly installed. I went back to A&R automotive the following day 8/4/2022 and brought this to Bill's attention. He stated that everything was fine and that I shouldn't be hearing any noises. He claimed that he took a 2nd look at it and that the axle was installed. He then claimed that there must be something wrong with my transmission and said he couldn't do anything to assist. I urged him to please replace the axle but he insisted that the axle was fine and that he was really busy with other customers. I left unsatisfied and the following day my car broke down due to the axle on 8/5/2022 at food lion. I called the shop with no answer as they closed 30 minutes prior of the time listed online. I was unable to get in contact with anyone until this morning. I tried explaining the urgency of this situation and its importance but Bill was very unprofessional and stated that he is too busy and continuously hung the phone up. I kept calling and was able to relay the information that at that time I'd rather just get my refund for everything and he stated that I don't have a warranty for labor or the part(axle) and proceeded to hang up. Can you please assist as I would like my full refund and more if possible, due to the stress of me even going through the process of filing a complaint. The receipt of labor is in my vehicle at food lion.

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 7, 2022/08/22) */
    lc- I called and spoke with the business. I spoke with Bill who emailed a copy of the invoice for work done.

    YOUR VEHICLE IS READY!
    External
    Inbox
    *****************@gmail.com
    Attachments
    9:32 AM (0 minutes ago)
    to LCLAY

    Here is the document you requested. We appreciate your business!

    BILL ***

    A & R AUTOMOTIVE INC
    WORK: XXXXXXXXXX
    FAX: XXXXXXXXXX
    *****************@GMAIL.COM


    Consumer Response /* (3000, 11, 2022/08/22) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The job was not completed.

A & R Automotive is NOT a BBB Accredited Business.

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