Business ProfileforI’m The Chef Too!

First subscription was placed on Sept. 14, 2023 for $126.49. I ordered the Candy land boxes and received all 3 boxes were shipped on 9/20/23, 10/27/23, and 12/04/23. Apparently, on 1120, 23 I was auto renewed. I did not cancel this in time to avoid this subscription, but I went and cancelled it immediately. The boxes were shipped on 12/3/23, 12/20/23, and and 1/29/24. i somehow received two hot cocoa bomb boxes as well. Then on 3/6/24 I notice that i somehow have yet another auto-renewal. I contacted customer service, asked for them to immediately cancel the order and stop shipment and refund my money. I explained this was canceled and i do not want to receive this product. They said it's against policy to refund and i didn't cancel before deadline. I told them the subscription WAS canceled. They told me I have two accounts when questioned how an order was placed after cancelling. So went back in and manually canceled AGAIN. I wanted to remove payments, but you can't. You can only receive a link to "update" method of payment. You can't cancel account either. How convenient for them. I have sent another email requesting that forms of payment be removed. all accounts (how did I get two and why doesn't it show this under my account details) are cancelled and they completely cancel my account with them. In addition, the site is rather difficult to find your way around to where your subscriptions are so you can cancel them. The page opens up, there are larger font links and then a picture, if you scroll down past the picture taking up much of the screen, then you will see much smaller font with links to manage your subscriptions). Over all, this is extremely poor customer service and the only thing friendly about the site is to themselves with the ease or placing orders, but not user friendly in terms of controlling your information and account details, removing payments or canceling orders.