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          Everstar Merchandise has 1 locations, listed below.

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            Business ProfileEverstar Merchandise

            Christmas Lights

            Contact Information

            7180 Troy Hill Dr

            Suite L

            Elkridge, MD 21075-7057

            Get Directions
            Visit Website
            (800) 833-3390

            Customer Reviews

            1.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7180 Troy Hill Dr Suite L, Elkridge, MD 21075-7057
            BBB File Opened:
            4/28/2006
            Years in Business:
            21
            Business Started:
            1/1/2003
            Type of Entity:
            Corporation
            Business Management
            • Ms. Melisa Williams
            Contact Information

            Principal

            • Ms. Melisa Williams

            Customer Contact

            • Ed Shelleman
            • Ms. Melisa Williams
            Additional Contact Information

            Fax Numbers

            • (410) 540-9842
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            28 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased the High Intensity LED 120 C2 Icicle light set from Menards and hung them up this past Christmas season for the first time and a whole section of lights is out. I called the customer service number on the box of lights and was told to cut the end of the cord with two lights and mail it in. She didn’t offer a case number or take any of my information down or anything associated with me calling and filing a complaint about the lights. And I had to ask her where it needs sent to, she didn’t offer up the information on her own. If fact, she said isn’t the address listed there. I said no, it’s not. I don’t know about just cutting the lights and mailing a piece with no system tracking that I even called. It seems as though their customer service is lacking some details. I feel like if I send in the end of the lights that’s the last I’ll hear or see about it. I would like to know with confidence that I can get these replaced or refunded.
            Read 27 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kasey R

            12/11/2023

            Our lights went out after 1 week. I tried calling 4 times - I was put on hold the first time for 15 minutes before I hung up; and it went to voicemail the other times and they tell you to not leave a message. I am just trying to get a replacement before Christmas so our house looks nice after all the hours we spent putting up these lights! If I could have their email, I can try to email them or get another strand sent before Christmas!
            Read 6 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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