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Business Profile

Car Dealers

A&M Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle in April. Said I needed a rider for 5 months just for income. We signed everything online and did not receive any papers. They lied to us and put the rider on the registration. Its been a month or so, I have no tags still. I cant get it inspected it will not pass. Registration is not in my name so I cant get it insured. We try to call, they either dont answer or we get hung up on. Was supposed to be weekly payments and they made it monthly, we didnt agree to that.

  • Initial Complaint

    Date:04/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A&M auto sales is a Total Fraud Dealership they have cars on the site thats not on the lot for starters. and the cars they do have are cars that looks like they where ********** what they say is you can put ********************************************************************************** a car that you never had.and make a fake deal just to get your money.I put my money down on the 5th and they told me that they will fix all the dents and scratches on the car and it would be ready on the 8th of course that was a lie all they did was got the car inspection and none of the body work was never ******* a week later they told me to bring the car back up to get fixed and I waited for the car for Four days for me to call and *** and ***** tell me the deal didnt go through they said that I only been at my job for 6 months when thats another lie.Ive been at my Job for 14 years so they kept my Belongings from the car and the money I put down and told me that I drove the car to much so I cant get my money back so if you are looking to go here for a car please run away they are total crooks looking to just take your money and not give you a car. I will contact my Lawyer,harford County courts and the news these people need to be shut down A.S.A.P

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    States the vehicle was inspected less then 2000 miles after purchase major issues have occurred.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $500.00 Deposit was placed to hold a vehicle we were purchasing. The vehicle was sold to someone else and the company will not refund our deposit.

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife brought this car from this same dealership, within 20 days she paid over 500 dollars for repairs, the mechanic informed her that it would be very costly to keep this car, also it falls within Maryland Lemon Laws. We took this car back to the dealership, we were told to leave the car, get a rental at our expense and wait to hear back from them in about 2 weeks to see if the car is fixable. I informed them that I will be getting Lemon Law attorney to check into this ****.

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 Toyota Corolla that is white in color on September 1, 2023. I put 2,500 down the date of the purchase. The salesman told me to be watching in the mail for my tag, registration and title. I have yet to receive any of these items. The car lot has not sent any information to the DMV. I have contacted them multiple times to get anything fixed and they keep saying to come get temp tags again. I refuse to keep getting temp tags and driving a vehicle that I have no knowledge about. I have not received any ****** or papers on this car. I have made 2 car payments and paid the insurance on this car. They used 2 credits and only put 1 owner on the vehicle after saying I had to have a co-signer. Before I drove 3 hours to get the vehicle the salesman told me that it was 500 down and that was false.

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this business on 10/5/23 looking to buy a used vehicle. I wasnt approved solely by myself. I needed a co-signer. ****, the man I dealt with said if I put down 200$ he would hold my application and the car I was interested in and I could come back next day with my co-signer. If not, I would get a refund. I came back on 10/6 with my mother to co-sign for me. She wasnt approved either so they said they would refund me and Id receive it within 5 days. I called a week later and emailed with no reply or call back. Ive texted them at the number I had and still get ignored. They have STOLEN my money and wont refund me. I didnt get any service or anything and they keep my money?? Theyre thieves.

  • Initial Complaint

    Date:08/22/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to A&M Auto Sales since they advertise buy here, pay here. My sister selected a car, said she needed co signer. Told me to fill out buyer portion instead of co buyer. Ran my credit 4 times on vehicles we never discussed. Sign says everyone approved, no credit needed, $500 down paymentSister was told she needed $2,000. None of the cars have prices on them. Never discussed interest rate and even said they do not put gas in cars. Many cars actually have **** webs from sitting so long. This place needs to be shut down. I dont know how they got their business license when it is does not seem legitimate

A&M Auto Sales is NOT a BBB Accredited Business.

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