Business ProfileforKitchen and Bath Shop- Rockville

We entered into a contract to remodel our master bathroom with Kitchen and Bath Shop-Rockville on June 21, 2022 in the amount of $37,440.63. We confirmed with the owner (***********) that he utilized his own renovation team and did not subcontract. We also asked if all employees were licensed in Maryland to perform this work. The answer to both these questions were an unequivocal yes. The job started on 7/26/2022. After two plumbing leaks and a new hole in our ceiling above our breakfast table, we started to get nervous about who was performing the work in our home. This fear was compounded when we discovered that the only person on the job site most days recently moved to the ** from Brazil three months ago. With the low quality of work and destruction to our home thus far, we asked **** to provide copies of the licenses for the plumber and electrician used on the job. He said no.The cost of this project also included project management, which was grossly absent. **** told us that he wanted to fire our current project manager, and that he would be taking over the project management. **** rarely visited the job site. He often dismissed our concerns as the job is not done yet. Time passed where we did not hear from Baha for weeks at a time; he rarely returned our calls. The main problem was that no one ever checked in with the person performing the work to ensure it was at a high quality and to the standards of Kitchen and Bath Shop. As the customer, I felt like I was doing this job for the company we hired. Another person-******- came to fix ceiling the next day. Unfortunately, he failed to cover all our furniture, blinds and flooring. He got paint on our leather chairs/sofa, tables, wood trunk and then decided to clean it with a toxic acetone, thus destroying the items. When escalated to Baha, he dismissed our concerns. We sent a certified letter to Kitchen and Bath Shop-Rockville on 9/19/2022. To date, we have not heard a response from the owner.