We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

The Oasis of Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They never shipped, do not answer emails, texts, or message left on their website. Their phone is answered by VM only. The address they provide is a private home, and the name they chose is identical to one that has very good reviews, which is how they fooled me. Based on all that and the other reviews here, I conclude they are a scam.

    Business Response

    Date: 02/06/2024

    Another disingenuous complainant.  Our commercial address is under shipping and returns on our website. We are an *** Registered Facility. If the buyer had contacted through all those myriad of methods, then they would have been directed to the online chat in which EVERY chat is answered. 

    More evidence of customer being disingenuous is first filing a chargeback and then contacting us for a refund. it doesn't work that way. We can either process a chargeback or a refund, not both.

    Next issue please....

     

    Customer Answer

    Date: 02/09/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21158669

    I am rejecting this response because: First and foremost, I STILL have not received the product ordered about a month ago. Second, attached is their contact information. No address, and the phone always goes to VM. Many reviewers state the same fact. I think their scheme is to hold on to your money for as long as possible and invest it until the customer gives up and writes it off, or they are forced to refund it. I found their address after a long search, and ****** map shows a residence. But I really do not wish to waste anymore time on these criminals and find it again.


    Regards,

    ***********************








    Business Response

    Date: 03/05/2024

    Complaint 21158669,

    We shipped and the item has been delivered. If that isnt enough to resolve the issue, then we consider the matter resolved and closed

     

    **********************************************************************************

    Customer Answer

    Date: 03/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The product did eventually arrive after many weeks and many complaints.

    Regards,

    ***********************

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 10, 2023, I ordered two bottles of Mitocore multivitamins from this provider. When I ordered I received a message that my order was guaranteed to be shipped in **** days. The provider website says the vitamins still have not shipped and it is over a month since the vitamins were ordered. I have tried contacting the provider about 10 time in the past few days via phone and email and have not received any response.

    Business Response

    Date: 02/06/2024

    The buyer is being disingenuous from the get go. I do apologize for my straightforward personality but when one side jumps out of the gate being dishonest, it doesnt help anyone resolve a situation.  Our site clearly says during checkout that most orders take **** business days to ship. The ***************** also knew at the time of order, before submitting payment, that this is a pre-order item. Which we define as NOT IN STOCK.  

    If the buyer contacted 10 times through multiple sources, all those sources would have directed them to the website chat. Order was refunded about 1 month prior to this response. So why is this even a thing?

     

    We require buyers to due their due diligence when placing orders on our site. We respond well when customer contact us through the online chat and express concern but we do not respond when when a customer is being disingenuous.

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order December 4. As of December 21, the order shows it was unfulfilled. I have made several attempts to contact with no response. Order #********

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ********* from this company on 10/15/22. and the payment was processed by my bank on 10/17/22. I never received my purchase. On November 4, 8, 11, and today, November 16, 2022, I telephoned the company and left a message. I have yet to hear back from anyone at this company.I would like a full refund of $26.60.

    Business Response

    Date: 12/16/2022

    ---------- Forwarded message ---------
    From: River of Human Health <********************>
    Date: Thu, Dec 15, 2022 at 1:34 PM
    Subject: Comlaint ID ********
    To: [email protected] <[email protected]>


    1) *************** did place an order but their dates of contact do not match as i have researched phone and email records and we have no contact from this customer.

    Since we are a small company and cannot follow up on EVERY shipped order and require input from customers when something is not received. We do review each month and when we came across this order on 11/20 we tracked and discovered it as missing.

    We issued a full refund on 11/20 and emailed *************** about the issue and have yet to hear back

    thanks

    Reza D**********
    **********

The Oasis of Health is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.