We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

R. A. Rogers, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for R. A. Rogers, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

R. A. Rogers, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with R A ROGERS, *** COLL LP, they did not provide me with the original contract as i requested

      Business Response

      Date: 07/18/2025

      Signed membership agreement and transaction summary were mailed to ******* Sassafras on 6/20/2025.

    • Initial Complaint

      Date:03/31/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *************************** I do not have a contract with the collection agency R.A. Rogers, INC. Collection consultants. They did not provide me with the original contract as requested.

      Business Response

      Date: 03/31/2025

      This is the 1st request for documents we have received.  We have requested the documents from the original creditor and they will be mailed.

      Customer Answer

      Date: 04/04/2025

       
      Complaint: 23120626

      I am rejecting this response because: as stated before I have no agreement with or obligation to this company. 

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Proof of Debt Dear *********** am writing in response to your recent communication regarding the alleged debt in my name. As per the Fair Debt Collection Practices Act (FDCPA), I am entitled to request verification of any debt you claim I owe.Please provide the following:1.Proof of the debt: A copy of the original signed agreement or contract that demonstrates I am legally obligated to pay the amount claimed.2.Breakdown of the debt: An itemized statement detailing the original amount, interest, and any fees or charges that have been added.I request that you provide this documentation within 30 days from the date of this letter. If you are unable to produce valid proof of the debt, I kindly ask that you remove any and all references to this alleged debt from my credit report and cease any further collection activities.Please be aware that if you fail to respond with adequate proof, I will consider this matter resolved and will take further steps to protect my rights under the FDCPA.Thank you for your prompt attention to this matter. I look forward to receiving the requested documentation.Sincerely,******** *****

      Business Response

      Date: 03/10/2025

      ******** ***** your requesting documents to validate the debt however you failed to provide a complete mailing address.  We also are unable to locate your account - your dispute failed to provide the creditor account #, RA ******************, ***************** number, the creditor name, and creditor balance.  Please provide more information so we can investigate your dispute.

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********************, I do not have a contract with ************************ Collection Consultants. They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/28/2025

      This account was assigned for collection on 3/3/2023.  We sent numerous letters regarding this debt and have received no mail return from the USPS.  We've also made numerous calls to the phone number listed in this dispute.  At no time did ****** ****** request documents to validate the debt this is the first dispute weve received.  We will certainly mail documents to validate the debt however a valid mailing address was not provided when ****** submitted this dispute.

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RA ROGERS IS REPORTING A FRAUDULENT DEBT ON MY ACCOUNT FROM ************************** THE BALANCE IS $140 THE ACCOUNT WAS ASSIGNED TO THEM OCTOBER 3RD. I DO NOT OWE THIS DEBT THIS DEBT WAS NOT VERIFIED BY ME. I HAVE SEEN A LOT OF FDCPA VIOLATIONS. I HAVE ATTACHED A CEASE AND DESISIT LETTER. I NEED THE FRAUDULENT ACCOUNT REMOVED AND FOR RA ROGERS TO NOT COMMUNICATE WITH ME GOING FORWARD. CONTINUING TO REPORT THIS FRAUDULENT ACCOUNT TO THE CREDIT REPORTING AGENCIES IS A VIOLATION OF THIS CEASE AND DESISIT.

      Business Response

      Date: 02/24/2025

      You claimed fraud previously.  On 5/21/2024 we mailed you a fraud affidavit to complete and return to our office as of today 2/24/2025 you have not returned our fraud affidavit.  On 5/21/2024 we also mailed you supporting documentation signed membership application and a transaction summary of the charges.  We also verified with Apple FCU that they have no record of fraud and the balance of $140.00 remains unpaid as of today 2/24/25.

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Dispute of Credit Report ******************** for 1099-C To Whom It May Concern,I am formally disputing inaccuracies on my credit report related to an alleged debt being reported by Apple Federal and R.A. Collections. Under the Fair Credit Reporting Act (FCRA) [15 U.S.C. 1681n, 15 U.S.C. 1681e(b)], I am entitled to accurate reporting, and any failure to correct errors may result in statutory damages.Additionally, I request a 1099-C Cancellation of Debt for any charge-off or reported profit loss associated with this alleged debt. The failure to provide a 1099-C where applicable could indicate potential fraud and noncompliance with *** regulations.Furthermore, under the Fair Debt Collection Practices Act (FDCPA) [15 U.S.C. 1692g], I request full validation of the debt, including:Proof of authorization to collect the debt.A copy of the original agreement bearing my signature.A complete payment history.Copies of all prior communication regarding this debt.Failure to provide the requested documents or correct the inaccuracies will be considered a violation of federal law. I will seek $1,000 per violation in statutory damages for each inaccuracy or failure to comply with my request under the **** and FDCPA.Please correct any errors immediately and provide the requested documents within the legally required time frame. If no resolution is provided, I will take further legal action.Sincerely,******* V. ****** ***

      Business Response

      Date: 02/17/2025

      Your account was referred for collection on 10/28/24 our initial collection letter was mailed on 10/29/24.  That letter was not returned as undeliverable by the *****************************  ********** made numerous attempts to contact you via phone and mail.  The original creditor has confirmed the balance remains unpaid.  Information reported to the credit bureau is accurate.   

      Customer Answer

      Date: 02/28/2025

      The matter was not resolved. By law the collection company was required to send documents proving they were the legally contracted agency for the company, to sent the original contract they said I signed and to remove the collections from my credit if they did not or could not do so. I have not obtained any proof or required evidence per my request and the case was requested for closure by them, not me. It is to there benefit the case be closed obviously. I request that it remains open and that they are informed that it is open equally as I was informed it was closed to my dismay. 

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been contacted by the business itself. I see that a letter is to be received via mail, but I am no longer at the address the letter was mailed to. I wish to receive no further communication.

      Customer Answer

      Date: 02/10/2025

      I received a creditor letter from this company of which my medical information was obtained with no permission. 

      Business Response

      Date: 03/04/2025

      We will cease calls and collection letters as requested.

    • Initial Complaint

      Date:01/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting the removal of the account reported by RA ROGERS *** to my credit report The account ,originally held with apple Fedral credit union in the amount of $809 and sol to RA ROGERS *** CONSULT. was settled ,given that the debt has been paid and that the original creditor no longer holds this account , I respectfuly request that the account be removed from my file

      Business Response

      Date: 01/15/2025

      We received file on 10/5/2023 and as of today 1/15/2025 the balance of $809.25 is still outstanding.

    • Initial Complaint

      Date:12/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bear no responsibility for the debt associated with R A ROGERS,********, as they have failed to provide me with the original contract despite my request

      Business Response

      Date: 12/12/2024

      Account was assigned for collection 8/18/2022 - this is the 1st request for documents we received.  Documents to validate the debt were mailed to **** ******* on 12/11/24.

    • Initial Complaint

      Date:11/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR THIS DEBT WITH APPLE ****************,I DO NOT HAVE A CONTRACT WITH RA ROGERS *** ,CONSUL THEY DID NOT PROVIDE ME WITH THE ORIGINAL AS I REQUESTED

      Business Response

      Date: 11/20/2024

      Account was assigned for collection 10/5/23, this is the 1st request for documents we have received.  Documents to validate the debt were mailed to **** *******.

    R. A. Rogers, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.