ComplaintsforFar Corner Inc

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased book. Not as expected. As seller requested, I returned it for a refund. Seller notified me they had not received tracking info and were not going to issue the refund. USPS did not include a tracking number on the receipt, which I do have. This meant nothing to the seller who I firmly believe has the book but has decided against the refund.

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order date Oct 23, 2021 Order # ******************* Order total $267.55 (1 item) USD The purchase of a Book, The Red Book, made through Amazon, via third-party seller. The amount of the transaction was $267.55 USD. I requested that the transaction be cancelled approximately one hour after the order via Amazon. I spoke with Amazon on the 23rd, and the 25th, Amazon says according to their system, that the the item is NOT in stock, and that there is no shipping information available. Amazon has asked the third-party seller, on my behalf to cancel the order, but the third-party seller has refused, and claims that the item has been shipped, but is not able to provide any shipping or tracking information as promised. The third-party seller promised to send me a confirmation email when the item ships, that has not happened. The company goes by SuperBookDeals on Amazon, and the seller information listed on Amazon is as follows: Business Name: Expert Trading LTD Business Address: 9220 Rumsey Road, Suite 101, Columbia, MD 21045, US I was able to track them down via a google search, the address matches a company called FarCorner. I called them regarding my order, at 410-964-0026 today, November 25th. I spoke with a supervisor, who went by the name of Graham, I explained that I placed the order through Amazon, with super book deals, he told me that the order had already been shipped, but could not provide me with the shipping or tracking number. He told me they put them on the truck without the tracking numbers, and put tracking numbers on them later. He told me I could return the order later, they would give me a shipping label. I'm concerned, because in another email from the third-party seller, it says shipping fees are not refundable. I believe the seller is being dishonest, and is not trying to resolve this issue. I would like to cancel this order, and receive a refund immediately. Thank you kindly for your help. ******* ********

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2021/10/28) */ The order was received from Amazon on Oct 23, 2021 in which we immediately began to process the order. Once an order is sent to our warehouse for processing we are unable to cancel an order. The order shipped via a non-traceable service which is why one has not been provided. As previously informed, we will pay for the return shipping since we could not accommodate his cancelation request. Via a separate communication, we have provided a pre-paid label for Mr. Robinson to utilize once the unwanted merchandise arrives. Consumer Response /* (3000, 7, 2021/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it reprehensible, and suspicious that a large format art book, a collectors item, that's valued at over $200 USD was sent without a tracking label, and is not traceable. If I am required to wait for this item to arrive, and return it with the shipping label provided to receive a refund, I would kindly ask to the seller be clear in their response, and promise to refund the full amount that was charged to my credit card, the amount of $267.55 USD that includes a shipping charge. Thank you.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased two books on 9/15 from GreatBookPrices via the ******** website. I received notification that both shipped. Receipt est to be 10/5. I received pkg 10/14, and just 1 of 2 books I ordered. I contacted ******** 10/15. They forwarded issue to GreatBookPrices. GBP said I canceled the order so they'd send me a refund. I wrote back saying that wasn't the case and the system still said it had been shipped successfully, so it must be some simple mistake where someone forgot to add it, so please just send the book as I see 2 in inventory at this moment. The replied with a form response not addressing my request of sending me my book. I wrote back again asking the same, and got the same exact response. This happened 4 times. I have asked to speak with someone and get the same response "Thank you for your inquiry. We appreciate your patronage and your interest in our merchandise. Our records show that your order has been cancelled since we were unable to ship your item and a refund has been initiated for your payment. You should receive an email confirming this refund when the process is complete. We make every effort possible to ensure all items we list are readily available, and we are successful with virtually all of our orders. We are dedicated to providing excellent customer service and will work diligently to ensure such errors are prevented in the future. We sincerely apologize for any inconvenience this may have caused you. We greatly value your continued business and encourage you to contact us with any concerns." After a while they did send a refund, but I wrote back saying that I would like the same book at the same price (it went up $2 since we started this back-and-forth)... and just get that same response every time.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2021/10/26) */ We are sorry to hear that our computer integration with ******** gave you the impression that both books shipped. As I understand, you were not charged for the book that did not ship. Due to system limitations, we are unable to adjust pricing to meet your request to place a new order at an additionally discounted price.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩