18 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Barbara K
4 stars12/27/2023
Service & carpet great. Came in 5 weeks late, though, & I had to call to inquire where it was.
The Vertical Connection Carpet One Response
01/05/2024
So happy to hear of your satisfaction! Thank you for the opportunity to assist with your project and for taking the time to share your experience. While we don't control timelines for special ordered materials, we do share your frustration. Please don't hesitate to contact us should you need anything! Thanks again!
Review from Mary S
5 stars11/19/2023
Excellent product and service. I plan on using this company for other work.The Vertical Connection Carpet One Response
11/20/2023
Thank you so much for the kind words! We appreciate having had the opportunity to assist with your project and look forward to working with you again in the future!Review from Tina W
5 stars11/13/2023
Awesome locally-owned small business. Superior customer service beginning Michael and ending with Vikki. I will highly recommend to all my family and friends. We love our new floors!The Vertical Connection Carpet One Response
11/16/2023
So glad to hear this! Thank you for the kind review and opportunity to help with your porject!Review from Mary F
5 stars11/07/2023
We had great service at vertical connection! Joan was wonderful in helping us pick the right carpet at a good price.. I really love our new carpet!! It also has a great warranty. They are a great carpet store and would recommend them, especially Joan , to anyone.The Vertical Connection Carpet One Response
11/08/2023
Thank you so much for the opportunity to assist with your project and for the kind words! We're so happy to hear.Review from Philip F
5 stars10/16/2023
Great to work with, they carpeted our basement. We will definitely use them again when we redo our other rooms!The Vertical Connection Carpet One Response
10/17/2023
Thank you so much for the kind words and opportunity to help with your project. We're grateful! We look forward to seeing you in the future.Review from Felicia T
5 stars09/20/2023
This company is excellent!! WHY? Because they make sure the customer is happy and satisfied with the product and installation. They are very professional and personable. These characteristics helps the customer build a trusting relationship with them.The Vertical Connection Carpet One Response
09/21/2023
THANK YOU so much for your kind words! We appreciate the opportunity to help with your project and thrilled to hear of your satisfaction.
Review from Bruce M
5 stars09/20/2023
Terrific customer service, great products, fair pricing and flawless installation - Michael showed us a number of different Luxury Vinyl Plank options and Shawn brought the samples to our home when he came to do the measurements. After we selected the LVP we wanted, Michael reviewed how the old flooring (carpet, sheet vinyl and laminate flooring) would be removed and the installation process of the new LVP. He also reviewed warranty and maintenance of the product with us. The installation crew was right on time and in less than 2 days, the old flooring was removed and the new LVP flooring and trim was in. The crew did a very good job cleaning up and moving all the furniture back to it's original position. This is the second time we have had Vertical Connection Carpet One install new flooring in our home and as usual it was done in the most professional manner from start to finish, we highly recommend them!The Vertical Connection Carpet One Response
09/21/2023
THANK YOU so much for the kind words! We appreciate the opportunity to help with your project and your continued support. We're truly grateful.Review from Susan G
5 stars08/25/2023
For almost 25 years, The Vertical Connection has been our go-to for exceptional quality, pricing and customer service for all our flooring and window coverings. They are the Best!!The Vertical Connection Carpet One Response
08/29/2023
Thank you so much for your support over the years and kind words! We're so happy to hear.Review from Irving L
5 stars07/20/2023
We are very pleased with your service, professionalism, and quality of our newly installed family room carpet. We will definitely contact The Vertical Connection for our planed future projects.The Vertical Connection Carpet One Response
07/24/2023
We're so happy to hear this! Thank you for your kind words and support.Review from Ellen R
5 stars06/16/2023
We are very pleased with the veneer floor & installation and the quality of the area carpet that Vertical Connection Carpet One provided in a matter of days start-to-finish. Their professionalism and courtesy was exceptional from start to finish. A well-deserved ‘high five’! ****** *The Vertical Connection Carpet One Response
06/21/2023
Thank you so much for the kind words! We're grateful for the opportunity to help you with your project.
Customer Review Rating
Average of 18 Customer Reviews
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