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Business Profile

Jewelry Stores

Hip Hop Bling.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Hip Hop Bling.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a ordered a 10k gold 2.5mm rope chain and a 10k gold circle last supper pendant and have yet to receive any updates other than a shipping label being created I ordered on July 13th 2025 it is July 19th and when ordering it told me itd be here the 18th I have called 100 times and emailed them countless times and no updates have been made nor contact on their side has been made all I want is a update regarding my order

      Business Response

      Date: 07/22/2025

      The Pendant is sold out, the customer informed us to ship the chain first then the pendant when it comes back in stock.

      Customer Answer

      Date: 07/23/2025

       
      Complaint: 23625639

      I am rejecting this response because:

      I had told u I wanted the chain shipped on Saturday (I know you dont ship on weekends just explaining when I was texting) and you never responded or sent a tracking number and has yet to come in and you said you was waiting on a shipment to come in this week on the pendant and that it should be in this week 


      Sincerely,

      ******* ****

      Business Response

      Date: 07/25/2025

      Both items were already shipped together, it should arrive early next week.  Thank You

    • Initial Complaint

      Date:07/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased custom charm on July 1st 2025 Got confirmation they received payment but order was never forfiled : still waiting on an update on when it will be ready or. Shipped..! I feel like I have been scammed out of my hard earned ********* see all the complaints on here about this company and something should be done about this!!! Seriously!! They do bad business.. Dont return calls, late shipments when you pay for early arrival.. Just bad all around.. I Dont see how the owner of this company sleeps at night knowing he scams people for his living.. Sleep well ******

      Business Response

      Date: 07/24/2025

      First off, thank you for your business and for your patience.

      Please note in the description of the custom item

       

      "Please allow 4-8 Weeks to craft your custom pendant from scratch."

      We are about 3 weeks into the production process and the pendant should be finished in about 1 week from now or so it will be well within the timeframe allotted based on the product description.

      We thank you for your continued patience, you should have it around first week of August.

       

    • Initial Complaint

      Date:06/25/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the item.

      Business Response

      Date: 06/26/2025

      The exact style of earrings was sold out and we restocked and you should receive your order around Monday.  Appreciate your patience.

       

      Customer Answer

      Date: 06/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item and they said it shipped and it never did. Then after reading reviews it seems like they charge for an item and does not ship. Also I have called, emailed, and asked on there website for help and no response. I just wish they would let me know what is going on. $599 is alot of money. It ***** i can't get them to respond. The product says it's on the way by email but when you track it, **** says the never got the item.

      Business Response

      Date: 06/15/2025

      Customer was refunded.  A custom part of the watch was sold out which caused the delay.

      Customer Answer

      Date: 06/17/2025

       
      Complaint: 23434317

      I am rejecting this response because: I have spoken to my bank and they are saying you have not refunded the payment. Please note you have had my money for 2 weeks and have not refunded. Please refund asap. This is very bad bussiness practice. 

      Sincerely,

      *********************

      Business Response

      Date: 06/17/2025

      CUSTOMER FILED A CHARGEBACK AND WE ACCEPTED IT, THAT IS A REFUND.

    • Initial Complaint

      Date:01/03/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on 12/17/24 one of many with this company. In order #****** the most expensive ite. A $249.90 gold world is yours pendant t was missing from order on receipt the item is circled and the words back one or oder I can't tell are there. I am contacting to see what is going on because the order is showing as delivered and not partially delivered. I've tried calling the number several times messaging them on fb ig and x and have gotten no response. I've ordered several times and am a good customer. This is my first time dealing with this customer service and I have to say it's awful. I really was buying things regularly from them and this has turned me off.

      Business Response

      Date: 01/16/2025

      We are in communication with the buyer regarding the backorder

      Customer Answer

      Date: 01/22/2025

      They were supposed to have sent my pendant and just made a label and all those things for show. I emailed about 2nd order and was told it's on back order again. Nothing resolved at all. Just more games

      Customer Answer

      Date: 01/28/2025

      All they did was act like they were sending it again and after 4 days an email saying back order again. I've tried to contact them since for a refund. No answer this is just ridiculous at this point

      Business Response

      Date: 01/30/2025

      Thanks for your patience, we are waiting on a new shipment

      Business Response

      Date: 01/30/2025

      We are awaiting a new shipment.  Thanks for your patience

      Customer Answer

      Date: 02/02/2025

      This has not been resolved at all they acted like they were going to ship another one to me and just sent nothing. Then after a week of that **** another message saying it was on back order yet again but the site at that time said 3 available now today it reads 2 are available.  It's getting ridiculous at this point I just want my money back. That's 250 bucks. I've had an awful experience 

      Business Response

      Date: 02/04/2025

      We shipped your item but upgraded the same style to a heavier more expensive version of the design. The cost is about $150 more as a FREE upgrade for you.  Thanks for your patience.

      Business Response

      Date: 02/05/2025

      We upgraded the customer to a more expensive pendant and customer responded.  Thanks

      Customer Answer

      Date: 02/07/2025

      It finally arrived they say it's an upgrade but it looks like what I ordered. Either way after 10 weeks or so it came and I believe if I wasn't on their heels like I was it wouldn't have came. But I'm happy with the pendant and will close the complaint. Im still upset with the business for treating a 10 time customer like this. Their customer service is horrible they never respond.  They only responded after you guys contacted thdm. Thanks BBB for having the consumers back

    • Initial Complaint

      Date:11/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 things from them for a Christmas gift. One of the items is the wrong size (this an error on my part). I have tried multiple times now to exchange it for the correct size. I have emailed, and used the contact us link on their website. There has been no response. The quality is good for everything I ordered. My issue is that they won't respond. I do not want to send back what I want to exchange if they won't send a new one. I have no issue paying for the shipping cost. I just want the correct size.

      Business Response

      Date: 11/16/2024

      We apologize for the oversight.  We are sending the 9" bracelet first thing Monday.  Appreciate your business!

    • Initial Complaint

      Date:10/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 10k gold lion pendant, and chain, and I received three chains and across pendant, with fake diamonds. I have contacted them about six times, via email, *******, phone every day since I got my order to no avail.

      Business Response

      Date: 10/30/2024

      If we sent you the incorrect item we apologize we can get that exchanged for you.  Thanks

      Customer Answer

      Date: 11/07/2024

       
      Complaint: 22489409

      I am rejecting this response because: I will need them to send me a shipping label to my email before closing this complaint.

      Sincerely,

      ****** ******

      Business Response

      Date: 11/14/2024

      The cross was a free gift

    • Initial Complaint

      Date:10/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a diamond pendant on 9/23/24,and their website shows paid/filled,yet I never received it and it was never shipped to me.They have a full mailbox for the number provided on their website and numerous emails have gotten zero response from them.

      Customer Answer

      Date: 10/07/2024

      I have yet to hear from the business 

      Business Response

      Date: 10/14/2024

      Thank you for your patience, due to extremely high demand of this item it its old out at the time but it is constantly in production.  It is finished at our factory and expected to be at our office this week  We thank you for your patience and you will be more than satisfied once you get this amazing pendant.

      Customer Answer

      Date: 10/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift for my spouse on July 19th and it said it was delivered on July 25th to a parcel box however, I don’t have a parcel box. I have been calling, emailing and trying to use the customer service chat to report this issue since July 26th. Ot is now August 5th and since than I not have gotten any response about my missing order which is very frustrating. At this point I just want my money back and will not be ordering from this company again

      Business Response

      Date: 08/09/2024

      **** states the order was delivered.  

      **********************
      Copy Add to Informed Delivery
      Latest Update
      Your item was delivered in or at the mailbox at 12:46 pm on July 25, 2024 in *************** ** ******

      Customer Answer

      Date: 08/12/2024



      Complaint: ********



      I am rejecting this response because I keep getting the same response I can see that it said delivered and that’s why I have been looking for the package.  However, I have not received anything as of yet and I have been going back and forth for almost a month now which is frustrating.



      Sincerely,



      ******* *****

      Business Response

      Date: 08/13/2024

      Please email us confirming your correct address so we can file a claim and reship.

      Customer Answer

      Date: 08/14/2024



      Complaint: ********



      I am rejecting this response because: my address is ** *********** ****** ************** ** *****. And these earrings was a birthday gift. It’s been over a month now and I don’t need a reship as I already purchased another gift from *****.



      Sincerely,



      ******* *****

      Business Response

      Date: 08/16/2024

      Order was shown as delivered to the customers address on the shipping label

      Customer Answer

      Date: 08/19/2024



      Complaint: ********



      I am rejecting this response because I understand that it said it was delivered, but I did not get the package. This is becoming very frustrating the day that it was said that it was delivered. I went to go check and there was nothing there.



      Sincerely,



      ******* *****

      Business Response

      Date: 08/21/2024

      It was delivered to your address according to ****, we guarantee delivery to the address provided.  Post delivery issues will have to be dealt with whoever has access to your mailbox.

       

      Customer Answer

      Date: 08/22/2024



      Complaint: ********



      I am rejecting this response because: this item never made it to my mailbox. The first day it said that it was delivered. I went to go check. I messaged you guys the same day and said my package said it was delivered, but I don’t see anything so I waited and wait and I still didn’t get it but it said it was delivered. I emailed you. I have all of the emails. I called you guys and left a message and this was  from day one I didn’t receive my package so I don’t know whose fault it is. Nobody had access to anything so I just don’t want to pay for a product that I did not receive, this is my first time order from his company will be doing it again. I’m not satisfied with your customer service. They never called back or anything. No response on anything. I had to literally go through the Better Business Bureau just to hear back from someone and that’s not fair as a customer . 



      Sincerely,



      ******* *****

      Customer Answer

      Date: 08/30/2024

      I will put in a fraud report with my bank

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on July 16th for 4 items. I only received 1 since today on 08/02/2024. Ive emailed them multiple times and they got back to me once saying that they didnt have a good **** pendant in stock anymore that I ordered . It didnt say it was out of stock when I placed the order . I tried to email them saying to imitate a refund because Im not air to . I financed the order through affirm and affirm saying to contact the supplier for a refund but Im not getting any response from the supplier . I just want them to ship my good nugget ring and earrings that I ordered . I dont even care about the pendant anymore just want my money back . Its been 2 weeks without any updates and prompt responses. Im hoping they refund me for the pendant and ship the other items I ordered soon . Ive been a loyal customer to them and love their products.

      Business Response

      Date: 08/14/2024

      We spoke with the buyer awhile back and we shipped the remaining items.  1 final item was sold out.

       

      9402111105501936942517
      Copy Add to Informed Delivery
      Latest Update
      Your item was delivered at the front door or porch at 7:05 pm on August 10, 2024 in **********, ********. The item was signed for by A kammoun.

       

    Hip Hop Bling.com is NOT a BBB Accredited Business.

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