Business Profile

Hospital

MedStar Health Inc. (Corporate)

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Complaints

This profile includes complaints for MedStar Health Inc. (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

20 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/29/25 med star recently gave me a referral to go to medstar affiliate located ********************************************************************** ************. But the referral wasnt accepted by the brandywine medstar which was strange and unfortunate. When I talked to medstar yaco at ************ on 6/26/25. Yaco was supposed to call me back 6/27.25 with a new valid referral/information. I never heard back from medstar yaco and because of the repeated mistakes from medstar. I wont be doing business with medstar and payment is limited per ******** policies and regulations where medstar failed to give correct referral information to patient and lack of care.
Business Response
Date: 07/01/2025
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously, and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities
Business Response
Date: 07/01/2025
The patient was seen at one of our *********** locations and was given a referral/recommendation to follow up with an ENT at MedStar. Unfortunately, MedStar Health Medical Group does not participate with the patient's health insurance (Aetna Better Health - ************** We contacted the patient and offered to assist in scheduling her an appointment with an Aetna Better Health in-network provider. The patient declined MedStar Health's assistance and stated nothing else is needed and thanked us for the call.
Customer Answer
Date: 07/02/2025
7/2/25
Complaint: 23534455

I am rejecting this response because:

Sincerely,

On 6/30/25 medstar manager ***** ************ called me and stated that she would follow up making sure I receive travel/gas $20 reimbursement check/gift card mailed to my address on file and that medstar would not try and falsely charge ************** for the incorrect medstar referral medstar gave me to medstar brandywine. Because of medstars repeated mistakes I never was able to see any of medstars doctors via any medstars incorrect medical referrals which is a lack of care Thats also why medstar ***** stated that medstar will not charge ************** on my behalf and ***** will also make sure I get a copy of a medstar zero charges itemized bill list mailed to my address on file. Thanks BBb for your help.
Business Response
Date: 07/08/2025
We appreciate the opportunity to respond to this matter. Our team has made multiple attempts to reach out and offer assistance, including coordination with relevant departments. However, the individual has declined to engage further with our team at this time.

We remain committed to resolving concerns and have escalated the matter internally for further review, should additional support become appropriate. As we have not received further communication from the complainant and they have declined assistance, we consider the case closed at this time.
Thank you for your attention to this matter.
Business Response
Date: 07/08/2025
Please disregard my earlier response. We appreciate the opportunity to address this concern. After direct communication with the individual involved, we reviewed the matter thoroughly and took the appropriate steps to ensure it was properly addressed. The relevant information has been forwarded to the appropriate department for any necessary follow-up.

At this time, we consider the matter resolved and the case closed.

Thank you.
Business Response
Date: 07/09/2025
This letter is in response to your request for information concerning a complaint issued by a patient visiting MedStar Health *********** in ************** regarding her visit to MedStar Health *********** (MHUC) in ************** on 06/25/2025. At the time of the visit, the provider at the *************************** urgent care location examined and assessed the patient's condition and referred her to a MedStar Health *** specialist for further treatment. Subsequent to her visit, this patient informed MHUC that she was told the *** to whom she was referred did not take her insurance. While we do our best to refer patients to providers within their network, due to the breadth and complexity of individual insurance plans it is also important for the patient to confirm coverage, which we discuss at the time of referral. In this case, once the patient learned that her insurance was not accepted by the specialist, our office offered to assist in finding an alternative provider, which the patient declined.

We have reached out to the patient to discuss her concerns and understand she has already visited another specialist for her care. The patient's request to not be charged for her visit to **** does not have any bearing on the fact that the *** to which she was initially referred, and whom she did not ultimately see, did not take her insurance. Her visit to **** and the care that she received was appropriately provided and billed. The patient's additional request to be reimbursed for gas to the specialist's office, which she did not visit, is similarly unjustified.

We appreciate the opportunity to respond.
Customer Answer
Date: 07/09/2025

7/9/25
Medstar customer relations ***** is the person who contacted me two weeks ago and stated she would mail to my address a check for travel pay reimbursement up to $20 because of medstar recent unable referral to medstar brandywine/md. Also, ***** ************ is supposed to mail to my address an itemized document showing that my ******** /aetna wasnt wrongly billed for medstar recent unusable medstar brandywine referral. Bbb please keep this complaint open up to 30 days etc per BBB guidelines and until ***** mails me the $20 travel pay check and corrected itemized statement showing no charge for the recent medstar/brandywine unusable referral. BBB Ill let you know when I receive the above two items from medstar.
Complaint: 23534455
I am rejecting this response because:

Sincerely,
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an ENT doctor appointment on 4/28/2025, I asked the front desk lady an estimate for how much visit would be, she didnt say then she said **** would be mailed to me then during the 15 minutes visit doctor said that I will do a little examination for your nose which I put a camera on your nose for a couple seconds and anyway I will order an imaging test which you have to do outside. When we got the bill its $1015.07. They charged $538.00 for a five seconds tests with out telling me an advance since I will have to do the Imaging anyway. Also when I used prescription medication I felt worse. Called them and left a voicemail message couple of times and no one had called me back. Basically they hide information and surprised me with a huge bill which I can afford. Why doctor didnt say that we need to do a test and will cost you around $538 and take my agreement.
Business Response
Date: 06/30/2025
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously,and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities.
Business Response
Date: 06/30/2025
MedStar Health has a process for investigating BBB complaints. Our team is investigating this case and contact the customer if/when necessary.
Initial Complaint
Date:06/13/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint concerns failure to deliver services, improper billing, lack of documentation, and poor customer service by ***************************************************************** ************ at ********* and MedStar Health Telehealth DC Metro). I was referred to MedStars ****************** program by my primary care physician, ************** ******, for a psychiatric consult to evaluate and manage my anxiety medications. On September 6, 2024, I had a telehealth appointment (Account: ************ with Carsan ****** *******. She gathered background info and said shed review my case with a psychiatric consultant, then coordinate with my PCP. The goal was to receive medication recommendations. I scheduled a follow-up to discuss the consult results. However, at the October 4, 2024 follow-up (Account: ************, I was told the consultant was on leave and no review had taken place. When I asked why the appointment was proceeding, I was told the provider just wanted to check in. I explained nothing in my case had changed and the call was unnecessary. I requested to speak with the psychiatric consultant directly, but no further contact was made. *** received no updates from the provider or my PCP and no confirmation a consult ever occurred. I followed up with my doctors office and MedStar ************** The office read my messages but didnt reply. ************* couldnt provide a consult report. I also requested my records, which contained no documentation of a completed psychiatric evaluation. Despite no services delivered, I was billed for both appointments . The copay charges have now gone to collections (Receivables Outsourcing, LLC). I am requesting: a full refund of all charges for the 09/06/2024 and 10/04/2024 appointments to my insurance; removal of all copay charges in collections; and written confirmation that no psychiatric consult occurredor, if it did, a copy of the report. Thank you for your attention.
Business Response
Date: 06/19/2025
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously, and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities.
Customer Answer
Date: 06/24/2025

Complaint: 23465058

I am rejecting the businesss response.

Thank you for your reply, but it does not address the substance of my complaint. I understand your reference to the ***** Privacy Act, but I want to be clear that I am not concerned about ***** limitations in this case. As the patient and complainant, I have no objection to the necessary details being shared in order to resolve this matter.

It is neither acceptable nor forthright to cite ***** as a reason to avoid addressing or documenting the issue. I expect a clear, substantive response and resolution plan to be provided here through the BBB platform, where it can be properly documented.
Sincerely,

***** ****
Customer Answer
Date: 06/25/2025
***** release.
Business Response
Date: 06/25/2025
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously,and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities
Business Response
Date: 06/25/2025
We spoke to the patient June 19th. Our team is in contact with them. Thank you!

Business Response
Date: 06/27/2025
A member of our leadership team reached out to this patient on June 19, 2025 and provided him with the requested medical records and, as a courtesy, waived the fees for the disputed encounters. We consider this matter to be closed and the patient was provided the contact information for our leadership if there are any additional concerns.
Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:06/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two checks from Medstar. It was not clear as to why I had received them so I went to Medstar to ask why I had received these checks. I was given the phone number to call: *************. When I called that number I got a message, "Not in service" I went to another Medstar and I was given the number: ************* and I got a message: "The office is closed". I had received a letter from Medstar, (item #3), and it made me very nervous so I was afraid to deposit the checks in my account! I don't know what to do! Can you give me advice?-
Business Response
Date: 06/02/2025
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously, and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities
Customer Answer
Date: 07/11/2025
When I received the first check I didn't understand why so I went over to MedStar near me and I was given the phone number: ************** to call. When I called I got a recording that it was "Out of service". A new number was given to me: ************. I received a message that the office was closed. I tried several times but was not able to reach anyone. I was nervous because I had received a letter from MedStar in May, (Item #3) and I didn't want to deposit the checks into my account. To this day I am still not able to determine if I was being "hacked."
Business Response
Date: 07/14/2025
Good morning,
After a thorough review it was confirmed the checks, you received were valid MedStar Health refund checks for overpayments you had made @ time of service to your providers. Please feel free to call me if you have any questions @ ************.
Thanks,
*********** *****
Customer Care Director
******************** Unified Revenue Cycle Operations
MURCO- Remote

Email: **************************************************************
Self Service Web Portal: *****************************************************
P ************/ Toll Free ************

MedStar HealthIts how we treat people.
**********************************************
Initial Complaint
Date:04/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dealing with Medstar Health is very frustrating.All I need them to do is fax a request for records to suburban hospital in ********, ***I did not sign the request. I should have realized that. They should have realized that.I went to ***** Office a few days ago to take care of it.I had a delivery confirmation. I did not keep it because this was not a legal matter.I was told they never received it.Yesterday, I went to get my haircut on Fortune Terrace. I saw a MedStar *********** next door. I had them fax it to their own people. They still did not receive it.I called the corporate line 7 or 8 times. I was told to call back because they were busy.I called Patient Relations. I told them I needed them to fax a Request for Information to ***************** in *****************. I got a call from ***************** on ****************. When I am on the phone with one person another clicks on. They will say, Look at all the people who are trying to help. Just get it done guys. I spent two days dealing with these people over a simple records request.Prior to becoming disabled, I was a paralegal and a good one. My bill rate would have been close to $200 an hour. My bosses would never have tolerated this. I will not use their portal. Identity theft is up 200% since the ******************* virus. With all that people were doing from home Iam surprised it is that little.
Business Response
Date: 04/14/2025
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously,and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities
Customer Answer
Date: 04/15/2025
Pursuant to HIPAA, I release you to discuss this matter on this forum. At no cost to the physician, who I think very highly of, I want you to waive any copays or facility fees. I miss the good old days when physicians owned their practices. There is no benefit to the consumer in these mega healthcare conglomerates.
I need cardiology clearance for surgery. Insurance is going to be paying you lots of money for my surgery. Mega health conglomerates always tell patients how seriously, they take our concerns, apologize, and then do not do anything to address. They tell me to apply to be a courtesy patient. I was a paralegal and want to keep law school and the practice of law open. Boards of Law Examiner Character Committees take unpaid bills or the acceptance of any kind of financial assistance seriously. To say that lawyers have access to client funds is pretextual. The real purpose is to deprivrive hou polloi of representation.
Business Response
Date: 04/23/2025
Thank you for bringing your concerns and requests to our attention. We appreciate your feedback and the opportunity to address the matters you've raised.
Please be assured that our leadership team is aware of your message and will be in touch with you directly to review and discuss your concerns in more detail.
Customer Answer
Date: 04/23/2025

Complaint: 23193031

I am rejecting this response because they have made no efforts to resolve my Complaint. I should not have had to jump through the hoops I did for paperwork. Saying, "We had our leadership team reach out." is metaphorically tantamount to coming into my room and turning off the light without fixing the problem. They said, "We had a new contractor and there were growing pains." No. I am disabled and should be healing. I should not have to spend 10 hours of my time because one MedStar location cannot receive a fax from another location. If I was back to work as a paralegal my bosses could bill my time at $200 an hour. MedStar wants that for free because they think that they are better than patients.

Sincerely,

**** ******
Business Response
Date: 05/06/2025
Thank you for bringing this to our attention. A member of our leadership team will be reaching out to you directly to discuss your concerns and address your requests. We appreciate your patience.
Initial Complaint
Date:03/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a purely Billing issue. This company/healthcare provider is not transparent in billing from beginning to end of the session. I recently visited one of the MedStar health physical therapy at ********************************************************************************. When I reached there while filling the paper work, I asked the front desk lady about pricing what if I dont use my insurance. She replied that they would charge $150 per visit. I thought its fair enough and opted to go with my insurance. However, after a month I received a bill with $533 and i dont even know why they charged and when I spoke with one of their representatives, they said they charged it for every 15 minutes, I am hardly spent around 30 minutes over there and I am not sure why they charged and I have asked them why did you didnt tell me about pricing before you file a claim or on my visit, they just ignored my question and they are rude that I need to pay this at any cost. I dont pay this until I get a reasonable answers from them and I really dont like their transparency regarding the billing. I would have went with out of my pocket option on that day if they told me the pricing. This need to be resolved asap with business and I am never going back to this again
Business Response
Date: 03/21/2025
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously, and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities.
Business Response
Date: 03/24/2025
MedStar Health addressed the constructive feedback directly with patient via phone call. We answered further questions in more depth, provided professional customer service, discussed in detail explanation of benefits, transparency with MedStar Health billing process and provided billing adjustment at patient request. We resolved the issue promptly and greatly appreciate the feedback regarding our billing procedures.
Initial Complaint
Date:12/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A service was rendered between March and April 2024. The service was paid and processed by the company with evidence by my bank account on July *******. However, the company keeps sending letters that this money has not being paid. I called over 6 times, in the past months , and which only provides a voicemail which i leave a message. The personnel returned the call on work hours, leaving a voicemail, even if i explained the hours i can be reached. I called back, and it is back to the voicemail again with them.
Business Response
Date: 12/24/2024
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously, and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities.
Initial Complaint
Date:10/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very unprofessional business. I called ********** waited 27 minutes on hold just for ******** to Pick up and hang up. I call again and get ****** after 34 minutes holding. I advise that I am receiving the bill for my grandson and want to provide the fathers address. The fathers name is on the bill. ****** asks if I am the guardian. How stupid to ask if I just told her that I brought my grandson thru ER but his father signed him out. She tells me because I am not the guardian I cannot give the address. *** is wrong here?!!! Sending a bill to MY house with someone elses name not it. Dont you want to be paid?! Train your staff to learn how to talk to human beings and make sense of what they are saying. No Hipaa was being asked just to put the correct address on the bill. A **** headache!!!!!
Business Response
Date: 10/03/2024
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously, and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities.
Initial Complaint
Date:08/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/17/2024, I visited Medstar Health as a new patient for a cardiology visit. I saw a nurse/PA for about 5 minutes and the doctor for about 10 minutes. I was asked questions about my medical history and medications, and the doctor listened to my heartbeat and breathing with a stethoscope. He ordered an echocardiogram and said he would message me with the results, but I was likely fine and probably required no treatment. Subsequently, Medstar billed me $412 for the visit using CPT code *****. I do not believe this visit met the standards for CPT code ***** as the visit was 15 minutes, not ***** minutes; the examination was cursory; and the complexity of my health issue is low, per the doctor's own statements. I called Medstar customer service but was placed on hold for over 15 minutes and hung up. I have sent a message to Medstar through the billing portal, but have not yet received a reply.
Business Response
Date: 08/08/2024
We regret the experience we provided was less than satisfactory, and we apologize for any resulting frustrations. MedStar Health takes these matters seriously, and we are looking into the incident. Unfortunately, the ***** Privacy Act limits the details we can provide in this forum, but please know that we hope to work with you to resolve this issue to the best of our abilities.
Customer Answer
Date: 08/11/2024

Complaint: 22097664

From the Medstar Payment Portal, it appears that Medstar has waived the $394.36 balance due for this visit, which I appreciate greatly and is more than I expected. However, I didn't receive any confirmation from Medstar that the fee has been waived/reversed, and I want to make sure this isn't due to an administrative error. Can Medstar send me correspondence via email or mail that indicates that the previous bill for $394.36 has been zeroed out and I no longer have a balance due?

Sincerely,

***** *****
Business Response
Date: 08/14/2024
We are very sorry to hear about your experience and any frustration this may have caused you. We have shared your feedback with our billing team so that a representative can follow up with you to discuss further.

Thank you,
Customer Answer
Date: 08/16/2024

Complaint: 22097664

I am rejecting this response because no one from the billing team has reached out to me. I did receive one call from the Medstar Lafayette main line, but no voicemail was left. When I call back and navigate the phone tree, it does not accept my entries and I cannot connect to customer service.
This should not be so difficult. Please direct the billing team to contact me and, if I am not available, to leave a voicemail with a callback number. Alternatively, you may contact me via email or the patient portal, or you may send me contact information of someone I should reach out to.

Sincerely,

***** *****
Initial Complaint
Date:03/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few weeks ago I went to the Medstar Urgent Care facility in Hanover, MD. I was seen for a suspected UTI and the visit took about 10 mins total (minus the hour it took for me to be seen by anyone). All I needed was a quick urinalysis which turned out to be negative, paid my co-pay and left. Today I received a bill in the mail for $250 (after insurance) for a level 3 office visit, a urinalysis, and a pregnancy test. No one ever asked me if there was a possibility of me being pregnant during my visit or else I would have said NO and completely avoided the $30 charge for the test. Why was I not informed that an unnecessary pregnancy test was done? Additionally, the complexity of my issue does not warrant a level 3 office visit charge. I came in for a suspected UTI which involves a low level of medical decision making as it is quite literally just a positive or negative urinalysis with no additional history or exam required. Why wasn't I billed for a level 2 office visit instead? I will never visit another Medstar Urgent Care facility again due to their predatory billing practices.
Business Response
Date: 04/10/2024
We regret the
experience we provided was less than satisfactory, and we apologize for any
resulting frustrations. MedStar Health takes these matters seriously, and we
are looking into the incident. Unfortunately, the HIPAA Privacy Act limits the
details we can provide in this forum, but please know that we hope to work with
you to resolve this issue to the best of our abilities.

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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