Complaints

This profile includes complaints for DARCARS Nissan of College Park's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DARCARS Nissan of College Park

  9330 Baltimore Ave College Park, MD 20740-1318

• 

  DARCARS Nissan of College Park

  7550 Wisconsin Ave Fl 6 Bethesda, MD 20814-3559

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle cut off while I was driving so I had it towed to DARCARS NISSAN of College Park. They had my car for about 3 days for them to tell me I need a new battery. They told me the reason why my car is cutting off is due to the fact that I needed a new battery and that they did a whole vehicle inspection and everything was fine. I picked up my car on 3/28/2025 from DARCARS Nissan of college park and paid for my new battery just for it to cut off on the middle of the road 2 miles away from the dealership that same exact day and they are telling me they wont give me a refund or a partial refund. They have very bad costumer service so I got my car towed to a dealership I know **** Of Nissan in *************** and they also did a vehicle inspection but told me that my fusible link /relay box damaged so thats the reason my vehicle keeps on cutting off. I just think its very unfair and I want my money back I took my car there to have it properly diagnosed and fixed just for them to just take my money and still have the same problem.

  Business Response

  Date: 03/31/2025

  Thank you for the opportunity to review! When the vehicle was initially brought in, we did check for codes and found multiple failure codes stored, including a low battery voltage code. We then tested the battery and found that it failed the load test. We let Ms. ****** know that we needed to start with replacing the battery since it failed. After replacing the battery, we retested and test drove vehicle. No failure codes came up, so without any further information, we had to let the vehicle go. Ms. ****** then picked up the vehicle and while driving, it shut off again. If we had been informed, we would have requested that Ms. ****** return so we could pull the codes and continue with repairs. Unfortunately, she towed the vehicle away without giving us the opportunity to do so. The battery replacement was necessary, so we are unable to refund her at this time. Thank you!
  

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Nissan Sport Rogue *************************************************************************************************************************** July, 2023. In November 2024, I heard a flapping noise to find that the plastic guard was coming off and so was the paint. I called on 11/12 at 9:46a and was told the supervisor would call back. No response I went in 12/30 and spoke with the service supervisor- ****** ****** and was told I would have a follow-up.I sent a follow-up email on 1/8/2025 and received no response. I called on 1/13/2025 and left a message-no response.I called on 1/14/2025 and spoke with sales supervisor and sent my pictures again.I was promised a follow up. I received an emailinquiring if anyone followed up and I responded with ******** 1/19/2025, I have not received a response for Nissan Darcars.

  Customer Answer

  Date: 01/22/2025

  Good evening,

  I am writing to state that the complaint has been resolved by Darcars Nissan in College Park, MD.  Their general manager scheduled my car for repair and it has been serviced to my satisfaction.  I am pleased with his response and follow up.

  Thank you,

  ****** ********

  Business Response

  Date: 01/23/2025

  Our service team was able to resolve Ms. ********** concerns and provided a full detail as well. Ms. ******** happily regained possession of her vehicle on 1/21 -- you may close. Thank you.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with Nissans ******************* I purchased my vehicle in 2021 with only 7 miles. I always take my car to the dealer because its still under warranty. Since as early as March of 2024 I have continuously had problems with my car. I take it in for on issue and it comes back with another. I just took it to have the axles replaced. I have the car back and the problem still persists. I am at my wits end. Starting to feel like theyve sold me a lemon or just trying to drain my pockets.

  Business Response

  Date: 11/18/2024

  As far as we can tell, the concerns Ms. ******* has brought the vehicle in for were all covered by her extended warranty, minus her deductible. However, we understand her concern and our new Service ******************* would like to take a look at the vehicle and review her concerns. He should be reaching out this week if he has not already. Thank you!

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On 5/6/24 was sent to service for transmission issues. The dealership witnessed the transmission issue failure accure while doing the test drive but did not have the proper equipment to record the issue to ARC like they are ment to. The issue is the dealership will not take responsibility for there actions and should be held accountable for the mistake they made. I do not feel safe driving this car but am forced to because of what accured.

  Business Response

  Date: 05/24/2024

  Hi there, this customer is actually a former ********************** employee. She understands that the issue occurring with her vehicle is not duplicatable and that we will need diagnostic trouble codes and a video showing the concern for us to present to Nissan. At their last service, the condition occurred one time and no diagnostic trouble codes were detected so unfortunately there is no way to know how to proceed. Troubleshooting and repair can only proceed if there are codes present. We welcome ******************** to return if the issue continues to present itself to see if codes were generated. 

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased in August 2022 and on time payments have been made since. In 2023 there was an issue for which an official recall has not been issued. The dealer has failed to give updates as to when the vehicles will be serviced and fixed and also was unwilling to provide a safe vehicle to drive while waiting for parts to come in.

  Business Response

  Date: 02/05/2024

  **************** originally came to ** back on 09/29/2023 at ****** miles with a suspension noise. We diagnosed the noise as both inner tie rods being loose. The customer would have been eligible for a rental car at that time up to the moment he told us he used his car for ride sharing services; this acknowledgement by the customer unfortunately made him ineligible for a rental car. The parts were not available to order from Nissan due to a pending recall so the customer elected to pick up his vehicle instead. He returned on 01/22/2024 with the same complaint in the front suspension. We were able this time to get approval from Nissan to place an order for the parts and the car was repaired on 02/01/2024. If **************** is now requesting a repurchase of his car, he would need to open a buyback case with the manufacturer. We appreciate the chance to assist.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, October 20, 2023, I contacted Darcars Nissan of College Park Maryland, the dealership where I initially purchased my 2018 Nissan Kicks, and unfortunately interacted with ************************* in the service department. I brought to his attention a concerning noise issue with my car (still drivable, showing no physical changes such as vibrations that worsen with increased speed or knocking sounds). Initially, he scheduled an appointment for Tuesday, October 24, 2023; however, due to the escalating noise, ******************** recommended bringing the car in a day earlier, on Monday, October 23, 2023.Upon my arrival on October 23, 2023, ********************, during a visual inspection, noted scrapes and scratches on my front passenger hub cap. In an astonishing twist, he attributed these marks to a curb impact, suggesting that it had bent the axle, necessitating replacement along with the wheel bearing. Despite the extreme frustration, I reluctantly trusted this diagnosis, and Darcars Nissan of College Park proceeded with the replacement, draining my wallet of an exorbitant sum ($3,045.25).Following the repair, ******************** test-drove the car and shockingly acknowledged that the original noise persisted. Adding insult to injury, he then boldly asserted that the transmission needed replacement, quoting an astronomical cost of $9,200.00. I emphasized that my car, with a mere 35,303 miles, was well within the manufacturer's warranty for the transmission. In a display of utter disregard, ******************** callously claimed that the warranty wouldn't apply due to the impact, leaving me in a state of extreme discontent. Expressing doubt about the precision of Darcars Nissan of College Park's diagnosis and angered that the initial problem persisted, I begrudgingly covered the repair costs on October 27, 2023, and left with the same frustrating noise. Moreover, the impact from a curb, which caused no significant harm to my rim, tire, or the car's body, should not have led to a transmission issue. Notably, the curb scraping incident preceded the emergence of the noise, prompting ******************** to comment, "Well, I guess you should have brought it in earlier."In a desperate attempt to seek resolution, on October 27, 2023, I officially lodged a complaint with Nissan Corporate headquarters (Complaint # XXXX****). I passionately argued that scrapes on my hub caps should not result in a transmission issue and vehemently insisted that the warranty should cover it as a manufacturing problem. Nissan Corporate's response was nothing short of infuriating they callously denied coverage due to the impact, and as of November 18, 2023, they continue to drag their feet in reviewing my case.On November 18, 2023, driven to the brink of frustration, I sought a second opinion from Hi-****************. Their technician, in a ***** contradiction to Darcars Nissan of College Park's baffling assessment, performed a road test and diagnostic review, conclusively attributing the noise to the transmission CVT.Nissan Corporate, in a final act of exacerbating my frustration, contacted me on November 21, 2023, suggesting they might cover half of the required work. However, they callously refused to allow me to have someone else on the call and rejected the photos as evidence, including the images of the passenger front wheel and the replaced parts.This entire harrowing ordeal has tested the limits of my patience, plunging me into a state of intense frustration and dissatisfaction. I insist on a prompt and satisfactory resolution to this egregious misdiagnosis and the denial of warranty for a well-documented issue that has been widely acknowledged by numerous consumers.

  Business Response

  Date: 12/13/2023

  When it was brought to us, it was clear that **************' vehicle was either in an accident or experienced some kind of strong impact which bent the axle and damaged the wheel hub and bearing. Naturally, we had to start with the obvious damage. The service advisor first advised her to contact her insurance company. After repairs on the axle and wheel hub, there was still noise present in the transmission. However, because there was outside influence, Nissan North America denied warranty on her transmission. Unfortunately, any impact that would bend an axle would have absolutely have caused internal damage to the transmission. 

  Customer Answer

  Date: 12/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  There was no accident nor evidence of a hard impact, the original parts did not display any damage.   Furthermore,  the error  in diagnostic,  missed the original issue,  which  was the transmission.   Thus, Nissan  did not properly  perform  its  due diligence in the original diagnostic,  which led to the false service  report  being  written,. I want  my car fixed  at no cost  to me.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 31st, I had service work on my car. After the work was completed, 1 of my hubcaps came off of the back driver side tire of my car as I pulled off site. I realized in the parking lot of the gas station next door to DarCars just off the road where I found the hubcap that the hubcap was cracked and would not go back on the tire and that the front driver side hubcap also was not fully on the tire. I called DarCars to let them know I was coming back over to resolve the issue. When I arrived, I spoke with *******************. I shared with ****** that the front hubcap also was not secure, she explained she would have someone come and check all of the hubcaps to make sure there was no issue with any of the others. ************************* did a walk around my car to ensure that the rest of the hubcaps were secured on the car and noted on that same driver side front wheel that I noticed, that the front driver side hub cap was also cracked and that they would take care of getting replacements ordered. A few days later ****** called explaining I could either have the cap repaired or replaced with a hubcap that doesn't match my existing hubcaps. I opted to repair the current hubcaps, but asked about the other hub cap that **** pulled as cracked. She said she would check on it and call me back within about an hour. I did not hear back from her that day. Two days later I visit the store to see what the status was. ****** explained they repaired the one hubcap but shared that **** said he never took the second hub cap and that the issue with the second hub cap never happened. I spoke with ********************* later over the phone who claims after watching the video that he has no record of **** bringing my hubcap back into the store at all. I watched **** walk back into the building January 31st with my hubcap in hand letting me know they would be in touch about when the replacement hubcaps would arrive. I request they replace the front driver side hubcap they took and did not replace or repair.

  Business Response

  Date: 02/21/2023

  CRM ***************************, followed up with the dealer, please note: Dealer did in fact review video footage of that day. The Dealer Rep can be seen doing a walk around and checking all the wheel covers. The Dealer Rep walked back inside the service department empty handed. The Dealer Rep did have a conversation with the customer letting her know that one wheel cover was cracked. The wheel covers are aftermarket. Dealer will gladly put an OEM wheel cover on her car which will not match the other wheel covers. Dealer will not replace  will not buy whole new set.  Please close. Thank you.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nissan ********** 2016, with 43,000 on 12/21/2021, from ******* ******, Landover, MD. About mid - March a light came on the dashboard, took the car back to ******* ******, and they told me to take the car to a Nissan dealer, I went to DarCar Nissan in College Park, to fix the problem, and upon taking the car to the dealer, we found out that there is a recall for car, the Hood Latch and the Ignition light had a problem. The Nissan dealer takes the car to their garage to fix the issue with the car. After four weeks at the Nissan garage, Maxim, the supervisor for the shop, told me that the car needs a Boby Control Manual. He told me, it would cost about $1,750 dollars to replace. I advised him to go ahead and fit the car. After another week, called to check on the car. He told me the part didn't work, the car still had the same problem. He indicated to me that Nissan Engineer is coming to look at the car, and they kept sending different parts to the shop, but nothing seems to work. I kept calling, and each time I was told don't worry, because the car is on Total recall, waiting for parts. I call Nissan Consumer Affairs - at ###-###-####, my case number is ********, VIN # *****************. For months my vehicle is still in possession of Nissan for over six months, with no clear argument about the repair of the vehicle. During this time I am still paying car notes for the car, had no car to drive was helpless, and can't get any solid argument about the repair, At this point, it was a waiting game, until September 30, 2022, I got a letter from * * * Towing, Beltsville, MD, that they have my car in the drunk yard and need to pick up the car before 21 days, or the car will be drunk. I am mental disturb by his situation, I had to pay $735.00, to recover and take possession of my vehicle, and to my surprise, the car can't drive, the Dashboard, Fuse closet, and Hood Release all apart, are not in place, and total disaster. I can not believe what I am seeing.

  Business Response

  Date: 10/12/2022

  CRM Sherlene L****** followed up with the Dealer Team and after reviewing there is no refund to provide this customer because the customer didn't pay a dime.  Customer completely abandoned this vehicle at the dealer and would not answer a multitude of phone calls.  After several attempts of trying to reach the customer with no success the dealer wrote off what had been done and had the customer's vehicle towed. Dealer provided the tow company with the customer's information. Thank you Sherlene L*********
  

   

  Customer Answer

  Date: 10/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I didn't receive any phone call from DARCARS Nissan, not even a letter to notify me that the car will be towed away to * * * Towing. Each time I spoke to anyone from the Nissan shop, I called; never get a call from them. I cant believe this make up story from Nissan; they are clearly in the wrong. The vehicle cannot drive; the parts are not connected on the dashboard. Its so ironic the towing company, did the right thing and send a letter to cover them, however, no letter came from DARCARS Nissan College Park.  Without a car for months, and walking, I would take a call if they call- that just the truth. Spoke with Maxim from the shop each time I called. ***Please see an attachment listed above some of the damage. Thank you for your time and cooperation.
  
  Regards,
  
  *****************************

  Business Response

  Date: 10/18/2022

  The answer will remain the same as noted previously - This message originally read on 10/12/2022 CRM Sherlene L********* followed up with the Dealer Team and after reviewing there is no refund to provide this customer because the customer didn't pay a dime.  Customer completely abandoned this vehicle at the dealer and would not answer a multitude of phone calls.  After several attempts of trying to reach the customer with no success the dealer wrote off what had been done and had the customer's vehicle towed. Dealer provided the tow company with the customer's information. Thank you Sherlene L**********
  
  

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27th my 2021 Nissan was put in the shop for rack and pinion replacement. The part was on backorder and as of today the car still isn't repaired. I was given a loaner vehicle. Unfortunately I was in an accident that resulted in the loaner vehicle being totaled. My insurance has taken care of the charges. I was told by Matt, Service Manage, that because of the accident Nissan is voiding out the loaner agreement and I'm being charged $1900.00 for the rental coverage from the 1st day I received the vehicle. According to the vehicle use agreement provided by Nissan (also attached) it states that loss use will be measured from the day the vehicle was damaged. One I do not understand how a loaner agreement turns into a rental agreement. Secondly, if there was a payment due how is it legal to change a written agreement. I spoke to Matt on Friday and stated that from the date of damage until Friday I believe I only owe $810.00.

  Business Response

  Date: 09/15/2022

  CRM Sherlene L****** followed up with the Dealer and the final resolution is that she is required to pay $1900 per the following reasons - This customer was in a rental because her steering rack was on back order. She was put in a rental. The first red flag came up when we got toll violations on her rental and the credit card she gave for the rental was declined. She was advised that she needed to bring the car back ASAP. She said she couldn't because she was in.... INDIANA. Two violations of her contract. When we did get the rental back, it came in on a flatbed tow truck. She had wrecked the car TWO TIMES before it came back to us. Unsurprisingly, her insurance company totaled our rental /car. At this point, Dealer will be  charging her the full amount for the time she had our rental for. The back ordered part for her car came in yesterday and I'm expecting the repairs to be completed tomorrow. She will have to pay for the rental before we'll release her car back to her. We do offer ****** with flexible monthly payments if she would like to spread the payments out. Please close. Thanks Sherlene L*********