Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been being worked on since February 10, 2025. I am not receiving any status updates or anything. I have been trying to reach my assigned worker since May 15th and he is never at work nor does he respond. This has been the most unprofessional experience I have ever had and I need an answer ASAP. In the 4 months they have had my car, they have only ordered the part needed 2 times. Not to mention Ive been trying to reach out about the mileage on my loaner car. VERY UNPROFESSIONAL.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated with the service Ive received at College Park Hyundai. My vehicle has been in the shop for months waiting for approval on a ***. I was told by Hyundai Corporate that the service department didnt provide the necessary documentation or photographs to get the approval. I had to reach out to my service writer every time for updates, and even then, I could never get a straight answer on why it was taking so long.After finally getting the approval and having the work done, my car was returned to me with no fuel. They corrected this issue only after I brought it up. Even more frustrating, the required documentation to close out the Hyundai corporate claim was never provided by the service director.After receiving the vehicle, the check engine light came on after only 15 miles of driving. When I asked the service department to address this, they assured me that the issue wasnt related to the check engine light. I went in personally to speak with the service director, and after having the technician confirm that the issue was indeed related, the service director passed it off to the service manager. Two weeks later, I still hadnt heard anything, so I called to follow up, only to find out that the process hadnt even started yet. After calling again, I was told that the issue was approved and would take a week for the part to *********** I am still waiting for the part, and every time I call, Im left on hold for 20 minutes or more with no updates. The lack of communication, unprofessionalism, and inefficiency at this dealership has been absolutely unacceptable. I strongly discourage anyone from bringing their vehicle here for service.

• Initial Complaint

  Date:09/14/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from College Park Hyundai on the 20th of June 2024. I still have not received my auto tags and my bank has not received the title of the vehicle. My bank is threatening to make my auto loan into an unsecured loan which will yield a higher interest rate. I had my brother go back to the dealership 3xs now to get the issue resolved. I have been issued 2 sets of temporary tags for a quick fix. I need help.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1924, I purchased a 2024 Hyundai Santa Fe Calligraphy VIN# ************************************* the time of purchase i noticed that there was no (2nd) key fob as is customary with new car sales. The Sales manager initially tried to convince me that some new vehicles don't come with (2) fobs. I knew that Hyundai provides (2) key fobs as its biometric setup process requires (2) keys be present. As College Park Hyundai was having a computer issue at the time of my purchase, I requested a signed/typed WE OWE YOU document, which was provided by the sales manager (attached). The dealership admitted that the key was either lost or stolen and that they would provide an *** replacement FOB. I have contacted the dealership numerous times and after long periods without reply they attempted to have an independent locksmith ****** ******: ****** Locksmith-************* provide an *** fob replacement and program it. On 07/21/24, I drove 60 miles roundtrip to Frederick ** to meet with and observe the locksmith FAIL to program the *** fob or provide a replacement key fob. It has been (2) months since my initial purchase, and I haven't heard back from the College Park Hyundai in almost another month. The 2nd key fob is required to complete biometric security setup for my vehicle, also there is a missing active key fob for my car. This is a breach of contract and horrible new customer service for $50k plus purchase. I demand that the closest Hyundai dealer: ****** Hyundai -********** **, be provided the *** key fob and that the programming and fob costs be paid by College Park Hyundai, with reimbursement for my gas to get a replacement fob. I would also like Hyundai corporation to know that if this is the way this dealership treats a new (cash) paying customer for a $52k plus vehicle, they need to be scrutinized carefully. I have seen proof that (2) keys were originally registered for my vehicle and the fact that (1) is missing without any explanation is quite concerning.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a Hyundai that we park on the street, which was recently stolen despite our steel wheel lock and the software patch we had installed by College Park Hyundai a few months ago. Because this was the dealership we'd gone to for that software fix, we brought the car back to the dealership to see what could be done about the damage from the theft and to figure out why the software patch seemingly didn't work. We brought the car in around 7:45 am on 6/14, to drop it off early for an appointment at 11 am that day.After speaking with a mechanic and a manager that morning, we were told by the manager we'd have a cost estimate an hour after our appointment time. We waited for a call, none came. We called around 5:30 pm, stayed on hold for 30 min, and then the call was disconnected when the dealership closed that day. We called back the next day, were on hold again, and then were eventually told that no, this dealership never gives estimates for this kind of work until 3-5 business days have passed. So, that initial time estimate was a lie from the manager. We would have had no problem with the longer timeline, and there was no reason to make a promise to us that he had no intention of keeping.In the 3 WEEKS since then, we've had no contact from the dealership unless we call them and are willing to spend an hour on hold just to be told that they'll call us back. Those calls back have never come. It's been three weeks, and we have no idea where our car is or when we can get it back. We've spent a ton out of pocket on a rental car and Ubers. My husband is now on hold with them for the second time today trying to figure it out.Dealing with College Park Hyundai through this whole ordeal has been far and away the worst part. Worse than the actual theft, worse than working with the police on a report. College Park Hyundai's complete lack of care for customers, disregard for our time and money, and refusal to give us any information about the car is, frankly, criminal.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was sold to me new without a second key. I was told they were searching for the second key and would overnight it to my home. After 2 weeks and no second key, I emailed the salesman multiple times with no response so I called to speak to him and he blamed another agent and asked to call me back. I asked him to put me on hold instead. When he came back on the line he said they would have to get a second key made and he would call me back. He did not call me back. He gave my personal number to the locksmith who began calling and texting. I got in contact with the general manager, *****, who issued no apologies and made it clear it was my responsibility to get the 2nd key made on site. I made an appt but had to reschedule. When I came for the rescheduled appointment on 6/19, I was told it could take many hours to get the key made, time I did not have that day so I asked to reschedule. ****, the service agent said that was fine. I emailed ***** and explained the issue and he aggressively responded demanding I return now. I explained I could not due to other commitments and gave him a date of 7/5/24. He did not respond. I followed up on 7/2 for confirmation but did not get a reply or confirmation. On 7/5 the locksmith called and texted to tell me he was waiting for me at the dealer. This whole ordeal has wasted many hours of my time and the dealership has been non professional, especially with giving out clients phone numbers.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 04/18/2024 I dropped my car driving to Hyundai service center for scheduled service and after not reaching back out to me for 3 business days and not responding to my attempt to contact the service technician I emailed the management through BBB and left a text message to the technician to let them know I have decided to take the car to another certified service center I received a call to let me know the car don't even start and they need to repair the fuel pump system which they claim to cost around $3000. when I arrive at the service center to pick my car, I saw my car parked outside but was told they need to put the car back together (imagine they claimed my car wont even start). Now I am worried they might intentionally mess up my car and I want the surveillance video to be reviewed by the management so the claim the car hasn't started is justified and I am not intentionally misled by the technician an and his buddies which I believe don't have the best intention due to me decided to take my vehicle out the shop.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was tampered and transferred to this shop upon my request due to adjacently to my home. I received a called from Mr. ************************* called me and said he has my car and he will make sure he will get it back to me ASAP and he said 3 weeks takes for them to get the parts. I tried to reach out by phone and left a voice mail for ****************** but he never got back to me and after 3 week of not hearing back from them I was forced to take off from work and go to the shop in person. The controversy starts here, I found ****************** and not only he has not been looking at my car and have not disassemble it, he told me that he is waiting for insurance and he has all the parts ready. Another thing that made me mad was that they had my car with my personal stuff in it unlocked in their yard and when I noticed it ****************** said that they lock the garage door at night which is not convincing but I'm not gonna complaint about that. I am complaining about them giving such discomfort to my life by keeping my car just sitting in their yard and not giving a s*** about it. I demand this shop to process my claim ASAP. I have talked to my insurance and they keep saying that they are waiting for the shop so I demand them to replace my rear window ASAP. It is 5 weeks that they have my car sitting there :/

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/6/2024 I purchased a new Hyundai Venue subcompact SUV from College Park Hyundai. *******************, the Finance Manager who handled the paperwork, told me I could not transfer the license plates from my old car, a Kona subcompact SUV to my new car because "it is a different vehicle class." Note that the Venue is also a subcompact SUV and is smaller than the Kona. I questioned him twice about this but he assured me I was wrong. I reluctantly accepted his explanation. The "license fee" on the invoice was $484.00 to cover the cost of temporary tags and getting new plates.On 2/20/2024 I was informed by Wash DC DMV that the dealer was wrong and that I could transfer my old plates to my new car for $12.00, since they are in the same weight class (under ***** pounds). I called **************** to inform him of this and request he halt the process of ordering new plates and refund my license fee. He stated he would investigate and call me back. I did not hear back so sent an email to him on 2/21/2024 reiterating my request. I received no response so on 2/22/2024 I left a voice-mail on his extension. I have not received a response as of today, 2/24/2024. I can accept that he made an honest error in telling me I needed new plates, despite my questioning it. I regret that I was naive enough to pay the $484.00 license fee. However he was clearly wrong and I expect the matter would be rectified. In our conversation of 2/20/2024 he told me it would take 4-6 weeks to get my new plates, so clearly they can halt this process. I simply want to register my old plates with the **** pay the $12.00, and put them on my new car. Can you assist me?Thank you,*************************

  Business Response

  Date: 03/06/2024

   

  Good afternoon,

  We would like to apologize for our lack of responsiveness.  Attached is a copy of the paperwork that was sent to the ******************** ********** of ***** Vehicles to transfer the tags for ****************. Once the paperwork has been processed, a refund will be sent to ***************.

  Please contact *******************, General Manager at *********** if you have any questions or need additional information.
  
  *******************
  General Manager

  Customer Answer

  Date: 03/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming that I will receive a refund of my $484.00 license fee. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My biggest issue is that CarMax ****** sold me a Lemon in May 2023, College Park Hyundai has some of the worst staff, and my car broke down in August 2023 and I have been paying for a car I still cannot drive to this day.Days the car broke down: August 26 2023, October 11 2023, February 7 2024 Days the car was picked up from repair: October 5 2023, October 11 2023, January 24 2024, February 1 2024 As you can see, this car has only lasted hours to days after each repair. College Park Hyundai did 3 of the 4 repairs, all of which were unsuccessful. Every single time I got the car diagnosed elsewhere and literally had to tell College Park Hyundai what the issue was. Not only that, but when I picked it up on October 5 after coming to them in August with codes from another mechanic that shows engine failure, they did not check the engine at all and charged me $600 to drain my fuel tank saying I put diesel in my tank (not true). They also gaslighted me into saying the car was running fine when I knew it wasn't, which is why I went to another mechanic on October 11th but even he could not resolve the issue until he took the car apart and again told me the engine had failed. On top of their poor mechanic work, their communication was awful. They would go days to weeks without following up with me. I have been told that each Hyundai is currently independently owned, and I need to take my issues to the dealership, but it is impossible to speak to a manager!I am truly not sure if I should be upset with CarMax for selling me a car like this or for Hyundai for not being able to repair or communicate in a professional manner. I am looking for someone to help me hold these people accountable. I paid over $2000 to Hyundai and my warranty company paid over $20,000 and the car broke down again 2 days ago and Hyundai has not responded to me Please help!!

  Business Response

  Date: 03/06/2024

   

  Good afternoon,

  We are sorry for the concerns that **************** is experiencing with her vehicle.  College Park Hyundai performed the repairs that were authorized by the insurance company. The recommendation at this time is to replace the remaining 3 ignition coils. Please feel free to contact me if you have any further questions.

  *******************

  General Manager

  ************