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Business Profile

Drug Abuse Information

American Substance Abuse Professionals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the service on 10/29/2024 for the amount of $595. I was told the process would take no more than 2 weeks in total to get an evaluation, take a class, get reevaluated, and take a drug test to clear my cdl. I had my evaluation on 10/30/2024. Since then I have not been able to get in contact with anyone. I have called multiple times, left multiple voicemails, and left multiple emails, with no response. All I want is to get the service I paid for to fix my license.

    Customer Answer

    Date: 11/18/2024

    Here is the pdf of the agreement for the services I paid for. 

    Business Response

    Date: 11/22/2024

    Thank you for taking the time to reach out to us with your concern. We sincerely apologize for any delays you have experienced in the processing of your case. We fully understand how important this matter is to you, and we truly appreciate your patience.
    We want to assure you that your dedicated customer support advisor has already been in touch with you and has provided detailed guidance on the next steps required in the *** portion of the *** Return-To-Duty process. Please note that the timeline for completing this process can vary depending on several factors and is not something we are able to guarantee at the time of enrollment. However, rest assured, we are committed to ensuring that you receive the highest level of service and support throughout this journey.
    If you have any further questions or require additional assistance, we kindly encourage you to reach out to **** ****** at ******************** Our team is always here to help and will be happy to address any further needs you may have.
    Once again, we apologize for any inconvenience this may have caused, and we greatly appreciate your understanding as we work to resolve your case in the most efficient way possible.

American Substance Abuse Professionals is NOT a BBB Accredited Business.

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