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Business Profile

Brake Services

Midas Service Center - Clinton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

This profile includes complaints for Midas Service Center - Clinton's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Service Center - Clinton has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern:On September 5, 2025, an inspection at ***************** indicated my vehicle's front brakes would likely need replacement at the next oil change. The brakes were fully operational at that time.The following day, September 6, 2025, I took the vehicle to Midas for a brake inspection. The technician recommended replacing the front and rear brakes, along with the rotors. Given that I occasionally tow an 11,000-pound travel trailer, I authorized the repair at the quoted price of $2,171.15.The vehicle, which was scheduled for Saturday repair, was not ready until Tuesday, September 9, 2025. During this time, I made repeated attempts to contact the shop for a status update. When I arrived to pick up the vehicle, I requested to inspect it before payment. Upon pressing the brake pedal, I discovered it went to the floor, indicating a complete loss of braking function.I informed the receptionist the vehicle was unsafe to drive and refused to pay until the repair was completed to my satisfaction. I then requested to speak with the technician and the manager, both of whom were initially unavailable. When the manager arrived, he became verbally abusive, demanding payment and stating the vehicle was repaired.I explained that the vehicle was not repaired to a drivable condition. I then informed him I would not be paying and would leave the vehicle at the shop until I could seek legal advice. In response, the manager threatened to charge a $50 daily storage fee.

      Business Response

      Date: 09/10/2025

      This customer has never been to ******************** in Clinton.   The truck was worked on in the *************** location.  I no longer own the shops.  This complaint needs to go to the *************** location.  There address is **********************************************. ************.  E-mail *******************************************************

       

       

      **** *.  *****

      Customer Answer

      Date: 09/18/2025

      Subject: Complaint Regarding Repair and Service at Midas

      September 16, 2025

      To Whom It May Concern:

      This letter details a complaint regarding a service I received at Midas, located at ********************************************************************************************

      On September 5, 2025, an inspection at ***************** determined that my vehicle's front brakes were fully operational but would likely require replacement around my next oil change. The following day, on September 6, 2025, I took the vehicle to Midas for a brake inspection. The technician recommended replacing the front and rear brakes, including the rotors. Given that I occasionally tow an 11,000-pound travel trailer, I authorized the repair at the quoted price of $2,171.15 to ensure optimal safety.

      The repair, scheduled for completion on Saturday, was not finished until Tuesday, September 9, 2025. During this time, I made repeated attempts to contact the shop for a status update. Upon my arrival to pick up the vehicle, I requested a pre-payment inspection. When I pressed the brake pedal, it went completely to the floor, indicating a total loss of braking function.

      I immediately informed the receptionist that the vehicle was unsafe to drive and requested to speak with the technician and the manager. When the manager became available, he was verbally abusive and demanded payment, claiming the vehicle was repaired. I explained that the vehicle was not in a drivable condition and stated that I would not be paying until the repair was completed to my satisfaction. In response, the manager threatened to charge a $50 daily storage fee.

      The next day, I paid to have my vehicle released and towed to another automotive establishment for a secondary brake inspection. Their findings were alarming; they determined the brake work performed by Midas was not completed properly and posed an imminent risk of complete brake failure if the vehicle had been driven.

      I have since contacted my attorney regarding this matter and have filed a dispute with the ********************************** and the Better Business Bureau. The purpose of this letter is to formally document these events and to make others aware of these unacceptable business practices.  Please feel free to contact me directly if you have any further questions, comments or require additional information

      Please find the following supporting documentation attached for your review:

      Midas onboarding report
      Midas paid invoice
      Complaint filed
      Bowie Auto Center Receipts and finding after the vehicle was towed from Midas to Bowie Auto Center
      See Video link:  **********************************************
      Sincerely,

      ******* *********

      **************

      *********************************************************************

      Customer Answer

      Date: 10/14/2025

      Per your request, please find additional information attached for your review as it relates to my case.

      Customer Answer

      Date: 10/14/2025

      Per your request, please find additional information attached for your review as it relates to my case.

      Customer Answer

      Date: 10/14/2025

      Per your request, please find additional supporting documentation attached.

      Customer Answer

      Date: 10/15/2025

      Please find additional information attached as it relates to this complaint.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 21, 2025 I went to Midas in *************, Md for an oil change. The oil change was $45.99. I drive my truck in there perfectly fine; no check engine light and no major mechanical problems. When I picked my truck up an hour later and my truck sounded extremely loud, violently jerking, check engine light was on and 29% oil life. After going back and forth with consumer relations and the area manager, I will need to pay $5000.00 to Midas for them to replace my engine. After looking at my inspection reports from Midas and after speaking with one of their technicians, it doesnt seem like that Midas service center that I have been taken my vehicle to have been doing a thorough job based on my inspection report and the findings are very coincidental. This exact service center has been maintaining my vehicle for over a couple of months.

    Midas Service Center - Clinton is NOT a BBB Accredited Business.

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