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Business Profile

Web Design

Design Cosmics LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer Complaint Against: Design Cosmics / *** ******* (Ecosmics)Date of Payment: June 30, 2025 Total Amount Paid: $2,250 Payment Method: Zelle and gift cars Complaint Description:I hired Design Cosmics, represented by *** *******, to set up and manage e-commerce automation services on ********I paid a total of $2,250, which included:$2,000 for the launch and management of an ******* automation business $250 for ******* fulfillment services As part of the setup, *** ******* instructed me to open an Amazon seller account first to build up a selling history, which he claimed was required before launching the ******* store. I complied. He instructed me to open a ******* seller account at $39.99/month, which I also did.He guaranteed that the ******* store would be live within 12 weeks, and that the Amazon store would be managed by their team to generate passive income. Unfortunately, none of this has happened:The ******* store was never launched The ****** account became active, but it received orders that were never fulfilled, placing the account at risk I have received no sales, no profits, and no meaningful communication or support since the payment On August 5, 2025, *** ******* stated that ******* approvals were delayed and recommended I switch to an **** store, which was never part of our agreement. This is a major change to the service I paid for, and I did not authorize this pivot.I believe I was misled and that this business has not delivered the services promised. I have lost both money and trust, and my Amazon account is now in poor standing due to their mismanagement.Desired Settlement:I am requesting a full refund of $2,250 for:Services not delivered (****** and ******* automation)Additional expenses, including the $39.99/month Amazon account fee I continue to pay The risk and damage caused to my Amazon seller account Consumer Information:Name: ******* ***** Email: ************************ Phone: ************

Design Cosmics LLC is NOT a BBB Accredited Business.

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