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Business Profile

Radiology

Washington Radiology Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Annual mammogram was on December 19th, 2022, was covered under my insurance plan but Washington Radiology never billed my insurance, now they are billing me for the total cost. this was a covered benefit to be paid by insurance at 100%. I contacted Washington Radiology on 7/17/2024 about the bill, I was told this was in error and disregard. Given the time to send bill I would not be responsible. However, I got another bill 8/30/2024 again this is not resolved. I do not want this to be submitted to collections an affect my record.

    Customer Answer

    Date: 09/10/2024

    I was able to speak with ************************* who was carrier at the time, 9/3 and spoke with ******** *.  Washington Radiology received the payment for the contracted rate of $219.17 on January 10, 2023. The bill that I keep getting is for the full amount of service.  12/19/2022 code ***** $487.00 code ************= $713.00.  Harvard Pilgrim has tried to contact Washington Radiology without response.  They are trying to work through United Healthcare who was paid the claim.   

    I spoke with Washington Radiology after learning that they had been paid, and was told by ******* that she did not see payment, didn't see a reason for denial and my account still shows owing the $713.00

    Business Response

    Date: 09/20/2024

    After reviewing the account, we found there were eligibility issues for the date of service that led to patient being billed.  This has since been resolved and the account is now at a $0 balance.

    Customer Answer

    Date: 09/29/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22223574

    I am rejecting this response because: the response is a lie.  There were no eligibility issues!  Washington Radiology was paid the full contracted rate from medical insurance firm.  They are now 2 years later billing patients and double dipping for additional fees outside the contracted rate.  They put a note on my account that they couldn't get insurance to pay so they had to adjust the balance which is incorrect and stays that way as a patient on my account.  I am requesting a corrected statement as it actually happened- payment paid per contracted rate on 1/10/2023 and balance was adjusted accordingly.

    Regards,
    ****** ******










    Customer Answer

    Date: 10/08/2024

    Please see the attached documents that show payment from insurance and the bill that Washington Radiology is billing me for the full amount of services.  

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