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Business Profile

Design Contractors

Sebastian Design Build

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/05/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We first began our contact with Andrew S************* approximately 10 months ago regarding landscaping/remodeling of our backyard inclusive of a patio space and leveling of backyard with retaining walls to allow our children an area to play/enjoy the outdoors. We paid him for the original plans ($900) which according to the website were supposed to be a 3D rendering. We only saw an incomplete blueprint and he walked the property with us. He asked us to get a a home survey which was completed with a reputable survey firm of his suggestion as well as tree removal to facilitate completion of the plans and the eventual work to the tune of $8000. After the trees were removed, that's where communication began to wean. Multiple emails/calls/visits to his office in June to obtain a contract that was promised months prior finally resulted in contact. Andrew stated that he had contracted COVID-19 and had now recovered. We wrongly assumed that things would improve. Still no contract even though he promised to drop it off as well as no plans. We continued our dialogue in an effort to move towards starting the physical work on the project and when we heard from him last (Aug 10, 2022 via text), he stated that he was meeting the permit office two days later to complete all the pre-requisites and find out why the permit office was holding things up. That is the last communication we had from his office. I have left more voicemails, emails, and a text message direct to his phone without any contact. I also called his office in Chevy Chase and visited the office personally, with the front desk stating they would deliver the message to him to contact us. Still nothing. At this point, the only thing I'm requesting is that his company contact us and provide us the plans that have been made so that we can go to a new landscape architect/company to complete the work. With the trees down we are having some problems with drainage as well which he promised to fix.

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