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Business Profile

Office Supplies

Royal Media Network dba Royal Imaging Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been asked repeatedly to stop spamming me with email and making multiple phone calls every week

    Business Response

    Date: 06/17/2024

    Hi ******,

    I am writing to extend my sincerest apologies for the inconvenience and concern caused by the recent incident involving one of our sales representatives. Please rest assured that we are taking this matter very seriously.

    We have initiated a thorough investigation into your concerns regarding inappropriate behavior. As their supervisor, I have filed an incident report and issued a written warning. We are committed to ensuring that such incidents do not recur, and additional measures will be taken if necessary, up to and including suspension.

    We greatly value our relationship with you and your company, and we deeply regret any disruption this incident may have caused. Please do not hesitate to reach out to me directly if you have any further concerns or if there is anything else we can do to address this situation.

    Thank you for your understanding.


    God bless you and your business.

    Customer Answer

    Date: 06/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/17/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting repeated calls from this business even after asking to be put on their do not call list.

    Business Response

    Date: 03/17/2023

    Hi *******,

    We would like to apologize again for what happened. We already include your number on our DNC list and it might just take a week or 2 before it will totally be removed in our system.

    I’ve already filed an Incident Report. Appropriate sanctions will be implemented once we have determined the gravity of the violation.

    God bless you and your business.

    Sarah ****

    Senior Team Leader

    Customer Answer

    Date: 03/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

Royal Media Network dba Royal Imaging Solutions is NOT a BBB Accredited Business.

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