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Business Profile

Garbage Removal

U S Refuse Removal Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 12 2025 as I was out walking the trash guy was riding in the trash truck and asked me how much are you paying for your trash service, and he then said if I can get you a cheaper price of $30 monthly and if you don't like the service you can cancel at anytime, so on 6/16 I called and spoke with ****** who told me the prices and made a payment of $81 (2 months payment of $25 and $25 for the can) they delivered the trash can on 6/17 and trash service started 6/26 then on 6/30 I received and email stating the payment is due on the 1st of the month, so I called ****** that day and expressed to her that I would like to cancel the service effective immediately and I would like my money back, I will pay for the trash can $25 and please pick up the can, ****** wasn't very receptive of this news and more or less gave me the run-around stating "I have to give the message to the owner and he will get back with you", so on 7/2 after not hearing a word I called ****** back and still got the run-around saying I had to keep the service until August, around 3pm a lady (?owner) called and asked me about what could she do to not lose my business I explained everything to her and told her the customer service was awful and I was told by the truck driver that if I wasn't satisfied I can cancel anytime, the lady (owner?) told me "I wish he didn't tell you that but you have to give a 30 day notice, but the service is going bad already and I canceled service that I had been with for over 2 years to work with these folks and the service isn't up to par especially since I got a notice about making payment on the 1st and I have paid ahead for 2 months

    Business Response

    Date: 07/12/2025

    We appreciate the opportunity to respond to the complaint filed by *************************** reviewing the matter, I reached out to Ms. ***** directly. During our conversation, I acknowledged that communication on our end was not handled properly. I sincerely apologized for the confusion and took full responsibility for the oversight.
    To resolve the matter, I refunded Ms. ***** the full amount she paid ($81.00). She confirmed that she was satisfied with this outcome.
    As the owner of U.S. Refuse, I am committed to making sure this does not happen again. I have already begun working with my team to improve how we communicate with new customers moving forward.
    We appreciate Ms. ***** bringing this to our attention and consider this matter resolved.
    Sincerely,
    **** *****
    U.S. Refuse Removal *************start="1710" data-end="1713"> ?? ************

    Administrative Request:
    Please update the business contact information on file as follows:
    Business Owner Name: **** *****
    Company Name: U.S. Refuse Removal Inc.
    Business Address: **************************************************
    Email: ******************************************************************
    The name currently listed, "**** ********," is incorrect and should be replaced with the correct contact information above.
    Thank you for your assistance in keeping our business profile accurate.

    Customer Answer

    Date: 07/24/2025

    The company has contacted me and provided a refund you may close the case, but please leave a comment on the BBB website. 

     

    Thank you 

    ******* Speed 

U S Refuse Removal Inc. is NOT a BBB Accredited Business.

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