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Business Profile

Private Schools

Holy Trinity: An Episcopal School

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Holy Trinity: An Episcopal School's headquarters and its corporate-owned locations. To view all corporate locations, see

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Holy Trinity: An Episcopal School has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered my son for summer camp in March 2022. In March I inquired if space was available for him the first week of summer camp. My email was unanswered. I sent a second email on June 5th and a Third email on June 9th. Finally on June 9th I received a response and i requested a phone call for multiple reasons: 1) I wanted to confirm my dates of registration 2) I wanted to see if a refund was an option because we were double booked due to the lack of communication. On June 10th, I was told to Email my request before noon. I acquiesce and send an email at 10:08 am. I never received any response again. I reached out to another mother inquiring details about camp on June 26th (my son was supposed to attend camp on June 27th) : drop off place, time, clothing requirements, lunch, etc and she Shared a lengthy email that I never received. I decided since we had not received any communication about camp for my son to not attend and I will Request a refund since no service had been rendered. After an additional email exchange I was told the camp was enforcing a withdrawal policy as of May 11th and I could not get my money back. Parents that had registered their kids prior to May were not made aware of this change. I requested a refund and was told no.

      Business Response

      Date: 10/04/2022

      Good afternoon!

      My apologies for not responding sooner but I just found this email in my Spam folder.  Again, my apologies.  To my knowledge, this situation has been resolved.  I have attached a receipt showing the reimbursement tot he family in question.  If yo have the need for any additional information, please contact me at **************@htrinity.org or *********************.

      Regards,

      Michael *. M**********

      Head of School

    Holy Trinity: An Episcopal School is NOT a BBB Accredited Business.

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