Business ProfileforISN Corporation

FHA # ***-******* I found out on 5/15/23 while trying to complete another financial transaction that we still had a Lien from HUD in our name with Davidson County **. When in fact this was paid in full and check cashed per our Title company on 6/29/22. I emailed ISN to find out about this and they stated that they never received the original note. So I pulled this doc off the Davidson County website and immediately sent it to them so they could now process the release. I immediately sent an email to ***************** to have them send me a copy of the Lien Release letter when ready so I could take it to the courthouse and have it filed myself. Nothing received to date from this email address. I got an email from Service on 5/18/23 stating account is fully cleared, I then forwarded this email to ***************** again requesting the Lien Release letter. Nothing. I then had to escalate to mgr with customer service on 5/25/23 as I have yet to have a follow up or any correspondence at all from the Lien Release team. I then received another email from Service stating that the Lien Release was sent to my county on 5/30/23 and should be documented within 30 days. I replied asking for how this was sent, via electronic or ** Mail and have yet to receive a response. We have a VERY small county and have only received 4 Satisfactions from HUD for the whole month of MAY. I do not understand why there has not been one response from the ***************** for over 10 business days. They also tell you to keep checking on the *** Website for updates, there have been no updates on that account since I sent in the documents on 5/16/23, and nothing that says a release has been sent. I called the county on 5/31 and they have nothing from HUD. I am not able to secure anything with another financial institute with this Lien in place and it is very frustrating and unnecessarily stressful.I just ask for a copy of this Lien Release and how it was sent to the County. Thanks!