Business ProfileforEMJ Contractors Inc

************************* ************************ Hyattsville, Maryland ******** August 17, 2022 Better Business Bureau 1411 K St. NW 10th Floor District of Columbia 20005 Dear Sir or Madam: I am writing this letter regarding a service I received from EMJ contractors INC. I will include the contract that was provided along with the warranty that was provided to me. I used EMJ Contractor Company to repair my roof in 2020. The contract that I signed was a 5-year warranty for any leaks that would occur within that time frame. I called and text along with emailing EMJ contractors on August 8th stating that I had a leak in my roof that they repaired. Enrique came to my house to look at the leak in my roof and said he found the problem and repaired it. It rained two days later, and I was still having the same roof leak issue. I called text and emailed the company with a description and a picture of the leak issue that I was having but I did not get a response back from EMJ contractors. I paid $1900.00 for this service I contacted Enrique on August 8th 2022, and explained that the service was unsatisfactory. I gave Enrique a picture of the of the water damage on my wall from the rain and I mentioned to him that he did not repair the leak. Failure to receive appropriate response to this problem has prompted me to write directly to you. I would appreciate your assistant in resolving my complaint. I would like to receive a full refund from EMJ contractors INC. of the full cost of the service in the amount $1,900.00. Enclosed are copies of my records, including the contract that was provided to me, along with the warranty I received with the contract. I look forward to hearing from you soon regarding my problem. I would like to receive a response from you within 7 days from 8.18.22. Please contact me if you have questions or need additional information. I can also be contacted by phone at **********. I may be contacted by e-mail at *********************