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Find a Location

The Harford Mutual Insurance Company has 1 locations, listed below.

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    Business ProfileforThe Harford Mutual Insurance Company

    Insurance Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    200 North Main St, Bel Air, MD 21014-3544
    BBB File Opened:
    12/26/2006
    Years in Business:
    181
    Business Started:
    11/23/1842
    Type of Entity:
    Corporation
    Alternate Business Name
    • Firstline National Insurance Company
    • Harford Mutual Insurance
    Business Management
    • Steve Linkous, President/CEO
    Contact Information

    Principal

    • Steve Linkous, President/CEO

    Customer Contact

    • Mr. Frank Kellner, Vice President
    • Steve Linkous, President/CEO
    • Ms. Geneau Thames, General Counsel
    • Ms. Stacey Rebbert, Marketing Manager
    • Mr. Jeff Rink, Vice President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/20/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I had two home insurance claims on my property in twelve months. I am insured with The Hartford. I receive a letter indicating I needed to get a full plumbing inspection and any necessary repairs by 12/9. I was told this may result in a nonrenewal of my policy. I called The Hartford several times indicating I did not have the money at this time to pay for a full house inspection (I was told it would only be $100 by the insurance company but was quoted upwards of $300 by plumbers). I asked for an extension and was denied. I asked what would happen if I did not get the inspection done and was told I would just need to find another insurance company to insure my home. It was downplayed significantly and I was told it wouldn't be an issue to do so. I received the nonrenewal letter yesterday and immediately began calling agents. Each agent told me that no insurance company would insure me with two losses and that I could possibly not have any insurance on my home. I called The Hartford and was told I was wrong, that I was incorrect in what they said, that I was told exactly what would happen and that the decision would not be reversed. I was also told I could get insurance and would need to shop around. I did ask 7-8 different agents/companies and each told me it would be impossible to get insurance. The Hartford said they would not reverse the decision and that I could not talk to a higher up. I am very very upset. I was recently widowed and don't have a lot of money. Had I been told correctly what might happen I might have been able to borrow the money from a friend or something but I was not correctly informed of the consequences. I am now stuck without insurance and am very worried about my property. Please advise.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Eric L

    1 star

    10/12/2021

    The Hartford Life and Casualty Insurance Company is a Communist Monster! I paid into my Disability Insurance through my employer, ********************** for over 30 years! I became disabled & my short term disability insurance was started with ***** but 2 years ago The Hartford took over my claim and Stopped my payments the beginning of October 2021 with Absolutely No Explanation except for the fact that they reviewed my claim! Now I have CHF, Kidney Failure, Severe Osteoporosis that has caused 3 breaks in my right leg! I see a Primary Care Physician, a Cardiologist, Urologist, Nephrologist, & an Endocrinologist due to my thickening of my blood I have to see a Hematologist/Oncologist which has ordered Phlebotomy's every two weeks! The $532.28 that I was receiving monthly meant the difference between eating or not! The Hartford Life and Casualty Insurance Company does not pay their claims! The Hartford Life and Casualty Insurance Company should be shut down permanently & Never allowed to do business in the United States 🇺🇸 or any other Country! The Hartford Life and Casualty Insurance Company steal your money but refuse to pay claims! I have contacted my State Senator as well as the State Department! I'm in the process of filling a 100 million dollar lawsuit from the advice of my attorney! The Communist Monster, The Hartford has to be stopped at any cost!

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