Complaints

This profile includes complaints for Apartments at Bel air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apartments at Bel air

  1001 Todd Rd Bel Air, MD 21015

• 

  Apartments at Bel air

  1001 Todd Rd Bel Air, MD 21015-4652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We where hoping the rental office would fix these issues we have been with housing volucher for years and the inspectior requested carpets replacement and the complex told the inspector and us to steam clean carpets and everything would be fine but with everything We now have mold under carpet and also have wood mutes from March 3 yrs ago we have professional steam clean carpet company every year after the housing inspector tells us do get the carpets steam cleaned from bel air fire company fire in the apartment dryer that has been replaced was told everything would be new carpet and dryer system but the carpets throughout our apartment still reminded after the returning after 2 months please help we live in housing volucher and housing requested that we get new carpet the apartment told housing and us to just steam clean the carpet that will kill any mold we have been dealing with mutilply health issues living here since we returned to the apartment we living a small income and are now dealing with wood mills in our carpets. Please help us resolve this so we can live comfortably please help us get this resolved for our health and safety ourmedical health is suffering

  Business Response

  Date: 07/25/2024

  The tenant is accurate in
  stating that they had a dryer fire on or about 3 years prior. The fire was due
  to misuse by tenant, the fire was contained to the dryer/kitchen. The
  remediation professionals hired to take care of the remediation repairs never
  reported that the carpets needed to be replaced. 2 years after the tenants
  brought up the carpet and wanting it to be replaced. Our maintenance staff
  inspected and found tenant damage to the carpet (pet, fruit punch and other
  staining) we informed the tenant we can replace the carpet but due to it being
  tenant damage and not normal wear and tear the tenant would be held liable for
  the cost of replacement. The tenant stated they did not want to pay for the
  replacement. 
  The tenant reported on Tuesday July 23rd that they have wood mites in their
  unit. The tenant has been placed on the exterminator list for treatment today
  Thursday 7/25/2024 for inspection/treatment of the "wood mites."
  There has never been a report of "wood mites" prior to this date. The
  housing inspector inspected the unit recently stating one of the repairs needed
  would be that the carpet needs to be replaced. Again we will replace the carpet
  but due to it being tenant damage the tenant is held liable for the cost of
  repairs.
  In regards of the "mold in the carpet" nothing has
  been reported to our office leak or maintenance wise that would warrant mold
  growing in the carpets. Due to this being reported on here we will have our
  restorations company scheduled to inspect the carpet for SMG, This will need to
  take place after we have the exterminator in the unit to determine if and what
  type of pest is in the unit and what treatment protocols need to take
  place. 

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited over a month for a working toilet when I moved in. Now I’ve been going back and forth to fix the oven for a month. I have put in 6 work orders, they send someone out to look at the oven, tell me what’s wrong, leave without fixing it, then close the ticket and never come back. I have to keep calling and putting in more tickets. Each time, it’s a different tech who comes in so I have to start all over with the explanation of what the previous techs have done. There is no communication with each other or with the maintenance department to say that work hasn’t been completed.

  Business Response

  Date: 09/27/2023

  Tell us why here...Her most current complaint to the office is regarding her oven. The top portion of the stove is operational. We have been out to service multiple times and every time it is functioning as designed, we have replaced parts as a precautionary. Including the thermostat, the heating element, and the top coil. I have had a technician go out and show her how to operate the oven. The stove needs to be on the broiler setting for the part of the stove she is trying to operate. She is not satisfied with that. We have her on the schedule for this afternoon (the time she requested) to swap the stove entirely with a brand-new Stove. We spoke with her yesterday on the phone and today regarding the replacement of the stove.  
  
  
  
  ~(On 8/25/2023 she opened a work order for her oven stating that it takes 25 mins to preheat to 350. A technician responded and the ticket replaced the top element and closed out on 8/28/2023. On 9/8/2023 she opened a work order for the oven top element not heating. A technician responded on 9/13/2023 informing resident that the oven needed to be placed on broil for the top element to heat up. She opened a ticket on 9/22/2023 for t-stat not working, the on-call technician responded after hours on 9/22/2023 resident was not home. He showed her guest that the burner all heated up, that the broiler heated and glowed orange, and the oven was heating/reaching the temperature. Everything was functioning as normal, so the ticket was closed.  On 9/25/2023 we submitted a supply order for appliances including a stove. We installed a new stove for the resident today 9/27/2023.)
  
  
  
  
  

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I moved in Seasons I spoke with ***** and told her several times that I work from home and travel for work. I specifically said I didn't want to be placed around a lot of kids. I wanted to see the place, but they kept telling me they were behind, and I didn't get to see the apartment until a week before I move in. It seemed quiet and I saw no one. Well, it was like the first night I was their kids came from everywhere! Beneath me, beside me and across the hall! I have severe anxiety due to trauma. Sudden loud noises and screams trigger these things. I have been getting that day in and day out! I've submitted at least 7 written complaints and yet they are treating my most recent complaint like it's the first one! They do NOT have a complaint process in place because you get different things from different people!!! I spoke with 2 employees of this company who said my building is known to be full of college kids and weed smokers and loud!!!! I asked the office why they put me here they said that was all they had left!!! So that leads me to believe they DID KNOW, they just didn't tell me. (I also have this in writing) then ***** advised me to "call the police" THIS IS HOW LAZY AND INEFFECTIVE THIS OFFICE IS!! I advised her that I don't rent from the police I rent from you, and these are your unruly tenants and it's your job, not that of law enforcement who has better things to do. (I have this in writing as well) the kids are playing in the hall banging on each other's doors it appears the children are left home during the day unattended, but I am not certain. I have ZERO company; I just work 24/7 almost from home. I got a white noise machine to drown them out.
  
  I have been here since May and refuse to move furniture in because this is not livable for me! I have been complaining since day one and specifically told them about the noise. The only complaint they gave to these people was a note on the door of the building.
  
  I feel that I was misled

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 8, 2022/09/06) */
  To Whom That May Concern,
  
  At the time of the tenant's application, we were trending 99.86% at that percentage that leave only 1 available vacant apartment that was unrented. Our community offers many styles, floor plans, and sizes so she was placed into the unit that fit what she was looking for in an apartment in regard to size/floor plan etc. Familial Status is a federally protected class as such we are unable to disclose those types of information to residents especially since we are a family-friendly community. When a resident applies our leasing agents place them in an apartment based on what we have available that closely fits their size, floor, amenity preferences.
  
  The weekend prior to the tenant's move in she went to see the unit, location, and building, no issues were found at that time. She proceeded to move in on May 21.
  
  On May 22 the tenant did call in and speak with a member of leasing regarding noise in the building, she was informed of our noise protocols and that we will follow up on the claim and if what she was experiencing violated the county noise ordinances she would need to contact the local police to get a report filed. Shortly after a building notice regarding noise was sent out and a violation was sent to the suspected unit directly as well. The tenant then started submitting memes and concerns on social media platforms regarding her issues as opposed to filing it directly with the office. Each time we received notification of a posting from her, a member of our office would reach out to find out what was going on and what her concerns were.
  
  On Aug 23 the tenant posted a complaint on one of our survey sites, I reached out to her on Aug 24th by email apologizing for her not being happy with her placement and touched on all her concerns that she brought up on the survey. I told her that we would continue to address the issue with her neighbors but these things are not always instantly resoved. Informed her, by documenting with the local police this will help with a more permeant resolution. I also offered to put her on a waitlist to transfer.
  
  On Aug 30 I followed up with another email after receiving the notification from your office again apologizing that she is not happy where she is located and offered her to break her lease with no penalty or to again be added to the waitlist for a transfer. She responded but did not acknowledge or accept any of the offers. 2 members of our team did do a surprise inspection of the building and found no noise violations.
  
  
  Consumer Response /* (3000, 10, 2022/09/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't accept their response because they are leaving out a NUMBER of dates in their response!!! Where I have written complaints and to whom I submitted them to because they were all sent via email and I also sent videos with the audio these emails were sent on:
  5/23/2022 to Tketler
  6/6/2022 to ***** ****** cc:***** ********
  7/14/2022 to ***** ******
  8/26/2022 to ***** ******
  With at least 6-7 in person visits to their offices in between to complain!
  When I followed up with ***** after she said she made rounds to my building FOR THE FIRST TIME AFTER I SUBMITTED THIS COMPLAINT. She said she heard nothing. She said she came back in the morning. YOU DON'T ADDRESS THE ISSUE OR COME HERE TO INVESTIGATE UNTIL THE MORNING OF THE FIRST WEEK SCHOOL STARTS???? I HAVE DOCUMENTED WRITTEN COMPLAINTS COMPLAINING ALL SUMMER LONG!!! To which you put a note on the main door never addressing my complaints seriously until now! THANK YOU FOR MENTIONING MY COMPLAINTS ON SOCIAL MEDIA BECAUSE THAT PROVES YOU WERE IGNORING ME THE ENTIRE TIME! I posted multiple complaints on social media to which obviously you saw and responded to one of them weeks later! Like I said my job is busy enough, having to play detective and do the work you are supposed to be doing, constantly documenting complaints because you refuse to walk around the corner to investigate thoroughly is insane. YOU DIRECT ME TO CALL THE POLICE BECAUSE YOU DO NOT WANT TO ADDRESS THE ISSUE! It is a COMMON COURTESY ISSUE, THE CHILDREN ARE LOUD, UNRULY, RUNNING IN THE HALLS AND YELLING. THE SOUND OF CHILDREN ARENT MEASURED BY DECIBELS!!! I RENT FROM YOU! NOT THE POLICE!! If I pay my rent to the police sure I will call them, but it is not the job of law enforcement to handle tenant noise complaints, it's yours. I TOLD YOU UPON MOVING IN THAT I WORKED FROM HOME AND I NEEDED TO BE ABLE TO WORK. I TOLD YOU THAT SUDDEN BANGS AND SCREAMING I COULD NOT ENDURE MEDICALLY AND PROVIDED YOU DOCUMENTATION! BBB I will gladly provide you with ALL the documentation, online complaints, video and audio proof of the noise upon your request. Because they have left out all the information in their response detailing their LACK OF ACTION. Please know regarding this complaint, I had to follow up with them to obtain their findings.
  
  
  Consumer Response /* (3000, 15, 2022/09/15) */
  *****
  Wed, Sep 14, 9:47 PM (17 hours ago)
  to me
  
  
  
  Sent from my iPhone
  
  Begin forwarded message:
  
  From: ***** ******* <*******@icloud.com>
  Date: May 29, 2022 at 10:59:17 AM EDT
  To: ************************** *************************
  Subject: Reasonable **************
  
  Good morning,
  
  I know you said you sent the tenants letters and it seems as if to prove a point the noise has gotten worse.
  
  The family of MANY downstairs is extremely loud and I'm still getting woken up by the other family of MANY running and screaming next door.
  
  Again this seems to be a predominantly large family building I am in. I know there aren't any other units available but this is extremely triggering for me with the loud noise consisting of running banging and screaming from all directions.
  
  I will not move furniture in here just yet but if there is another unit that becomes available could you please move me to it.
  
  Please see my attached benefit verification letter because this constant triggering is seriously affecting my health.
  
  *****
  
  
  
  
  *****
  Wed, Sep 14, 9:48 PM (17 hours ago)
  From: ***** <*******@gmail.com> Date: May 23, 2022 at 6:16:20 PM EDT To: *******@seasonsbelair.com, *******@seasonsbelair.com Subject: First Night Noise complai
  
  *****
  Wed, Sep 14, 9:55 PM (16 hours ago)
  to me
  
  
  
  Sent from my iPhone
  
  Begin forwarded message:
  
  From: ***** <*******@gmail.com>
  Date: September 7, 2022 at 3:34:05 PM EDT
  To: **** ******** <*********@seasonsbelair.com>
  Subject: Re: Your visits to Iron Bark
  
  Yes i was certain the time you visited it would be. But when I was reaching out to your office yesterday afternoon when Terry answered the phone it was loud. Dogs, kids, and everything to the point I opened my door and they were all in the hall Standing next to my door! I am sure they are having 8 guests in a 2 bedroom for a reason. I truly don't care. I just ask for common courtesy!! I'm on a meeting and have to either stop talking or mute because of people standing, leaning on, and talking loudly next to the door! This is COMMON SENSE!
  
  I called several times she said you had someone in your office and I got no answer after I called later.
  
  This is extremely exhausting
  
  Sent from my iPhone
  
  On Sep 7, 2022, at 12:57 PM, **** ******** <*********@seasonsbelair.com> wrote:
  
  
  Good afternoon, *****,
  
  I went to your building last week and it was quiet, I traveled up to the 3rd floor and stood on the landing for a few minutes. I will be back this week after school lets out to see what the noise level is like. We will also be reaching out to a few residents in the building to speak with them.
  
  If you have any additional videos or audio recordings, please email those to me.
  
  I will certainly be in touch with you!
  
  Warm regards,
  
  
  
  **** ********
  Assistant Property Manager Seasons at Bel Air
  
  **** **** ** Bel Air Maryland XXXXX
  
  (o) ************ (f) ************
  
  *********************
  
  From: ***** <*******@gmail.com>
  Sent: Wednesday, September 7, XXXX X:XX AM
  To: **** ******** <*********@seasonsbelair.com>
  Subject: Your visits to Iron Bark
  
  Good morning!
  
  I called yesterday to inquire about the results of your visits you said you were making to my building last week. Because as you can imagine, the quiet after the sherif came when I called was short lived.
  
  Thank you
  
  *****
  Attachments
  Wed, Sep 14, 9:58 PM (16 hours ago)
  to me
  
  Hi Lisa,
  
  This is one of the recordings I forwarded to ****h ********.
  
  Sent from my iPhone
  
  Begin forwarded message:
  
  From: ***** <*******@gmail.com>
  Date: August 30, 2022 at 10:20:23 AM EDT
  To: **** ******** <*********@seasonsbelair.com>
  Subject: Re: Noise
  
  Addendum to my complaint. This morning across the hall and currently...
  
  
  
  Sent from my iPhone
  
  On Aug 26, 2022, at 5:04 PM, ***** <*******@gmail.com> wrote:
  
  Will do and thank you ïïï��ï��ïï��ï��
  
  Sent from my iPhone
  
  On Aug 26, 2022, at 1:14 PM, **** ******** <*********@seasonsbelair.com> wrote:
  
  
  Hello *****,
  
  Thank you for sending me the video and putting your concerns in writing.
  
  I assure you this will be addressed.
  
  Please reach back out to me the middle of next week and let me know how things are going.
  
  Warm regards,
  
  
  
  **** ********
  Assistant Property Manager Seasons at Bel Air
  
  **** **** ** Bel Air Maryland XXXXX
  
  (o) ************ (f) ************
  
  www.seasonsbelair.com
  
  From: ***** *******************
  Sent: Friday, August 26, XXXX XX:XX PM
  To: **** ******** <*********@seasonsbelair.com>
  Subject: Noise
  
  
  Hi Again,
  
  As reported earlier when I came to your office regarding the constant noise from the apartment beside me amr across from me. With kids going house to house yelling, and banging on the doors, and the jumping and running. As I said it appears these children are being left unattended.
  
  This is my formal complaint regarding the apartment letters The apartment letters are (I and K) see attachment video
  
  -*****
  
  
  Sent from my iPhone
  
  On Aug 8, 2022, at 10:36 AM, ***** <*******@gmail.com> wrote:
  
  Sure I will give her a call!
  
  Thank you for your prompt response :-)
  
  Sent from my iPhone
  
  On Aug 8, 2022, at 10:10 AM, ***** ****** ************************* wrote:
  
  
  *****,
  
  All further correspondence between you and our office will need to go through **** ********* the assistant property manager, from here on out.
  
  Thank you,
  
  
  ***** ******
  Relations Coordinator
  Seasons at Bel Air
  ************ ****
  From: ***** <*******@gmail.com>
  Sent: Monday, August 8, XXXX X:XX AM
  To: ***** ****** <*****@seasonsbelair.com>
  Subject: Re: No Working Key
  
  *****,
  
  I have no idea what you have going on because having to reach out to you to clean up something that wasn't my error in the first place isn't something I planned to have to do. If you list a phone number on your website and flyers I can only assume it is there to be used. Because I also get busy with work which is why I need notice because my career is my priority like your job right now is to you (see how that works) Leaving the key is not an option because I have to be on call and sometimes have to leave for life or death emergencies, so no thank you. Especially due to the organization of this situation thus far there is no telling if or when the key will be returned. I will call on a day when you are able to answer your listed working phone and stop by between those hours as I will still be working. Because like you I have things to do that do not center around this but being that this is actually your job that is why I was calling. My main concern was the times and you clarifying the times because as I said I have things to do.
  
  Thank you for finally clarifying the times! We're learning and making progress.
  
  Warm regards,
  
  *****
  
  Sent from my iPhone
  
  On Aug 8, 2022, at 9:16 AM, ***** ****** ************************* wrote:
  
  
  *****,
  
  I emailed you because I was not able to call. We had multiple emergencies on Friday that did not allow me free time to make any outbound calls. Regarding your request, ***** and I have both stated that you may bring your key to the office to have a copy made of it.
  Once maintenance makes a copy, your original key will be returned to you the same day. If this is not an option for you and you would like to make your own copy for us to have, your rent account will receive a credit for the cost of the key.
  This cannot be done on a Saturday due to there being only "on call" emergency maintenance.
  You may come to our office between 9 AM and 4 PM. If this does not work with your schedule, you may leave your key in our drop box which is located outside of our leasing office side door. If you do this, your key will be returned the same day.
  If you do not receive a call back from myself or our office, it is because we are working diligently to resolve all conflict as it comes to our attention. Email is sometimes the fastest method for myself to respond. I hope this answers your questions.
  
  Thank you so much,
  
  
  
  ***** ******
  Relations Coordinator
  Seasons at Bel Air
  ************ ****
  
  From: ***** *******************
  Sent: Saturday, August 6, XXXX X:XX AM
  To: ***** ****** ************************** ***** ** ****** <*****@seasonsbelair.com>
  Subject: Re: No Working Key
  
  *****,
  
  You re-copied the same email in the same thread of me inquiring about me calling and not a failed response to an email with your response at the end, nice!
  Let me help with the information that a customer who works for a living might need in this situation and why that person might be calling you due to the process not being specified ....
  
  1. Can the customer walk in at anytime to get a copy made, or is it only a maintenance person that can perform this service?
  
  2. Can this be done on a Saturday?
  
  3. Will there be a wait or can anyone in the office make a key?
  
  These are just a few of the questions that a customer might have regarding the process via PHONE ïïï��ï��ïï��ï�� if they say that they were trying to call you. Due to the other sh...stuff they may have to do throughout the day.
  
  Just so you know I said I tried "calling" you and not emailing, i screenshot and attached another copy in case you missed it.
  
  Warmest regards,
  
  -*****
  
  
  
  Sent from my iPhone
  
  On Aug 5, 2022, at 6:11 PM, ***** <*******@gmail.com> wrote:
  
  Yes he did so I don't need to coordinate the key ïïï��ï��ïï��ï�� situation? And just keep looking at his email or....
  
  Sent from my iPhone
  
  On Aug 5, 2022, at 2:58 PM, ***** ****** ************************* wrote:
  
  
  Good afternoon,
  
  ***** response to your email about your key on the 30th:
  
  " Ms. *****,
  
  Hello, my name is ***** and I am the Maintenance Director at the Seasons. Unfortunately, we have seen an uprising of failing to make copies of keys once the apartment is made ready, and the key that we do have is to the old lock. If stopping and making a key is problematic for you, which I totally understand, you can come to the office, and we can make one for you there. If you have the time and do end up getting the key made, just bring a receipt with you to the office and the reimbursement will be credited to your account, as we do not have actual cash in the office.
  
  Either way, I do apologize for the inconvenience and appreciate your help to solve the issue.
  
  Thank you "
  
  If you would like to bring your key here and have us make a copy in house, we are happy to do so.
  
  Thank you,
  
  
  
  ***** ******
  Relations Coordinator
  Seasons at Bel Air
  ************ ****
  From: ***** *******************
  Sent: Friday, August 5, XXXX X:XX PM
  To: ***** ****** *************************
  Cc: ***** ****** ************************** ***** ** ****** *************************
  Subject: Re: No Working Key
  
  
  Tried calling you no answer three times
  Sent from my iPhone
  
  On Jul 30, 2022, at 10:13 AM, ***** ******************* wrote:
  
  Hello ******
  
  The key that I have is the one that was issued to me by your office. With the standard issued locks on all your doors. Are you saying your office failed to make a duplicate key upon changing the locks? Or if you did change them..ïïï��ï��ïï��ï��ïïï��ï��ïï��ï��♀ïïï��ï��ïï��ï��
  
  How will I be reimbursed for the key that I will be taking time out of my day traveling to purchase and providing your office that you failed to make a copy of?
  
  -***** *******
  
  
  Sent from my iPhone
  
  On Jul 29, 2022, at 10:47 AM, ***** ****** ************************* wrote:
  
  
  Good morning Ms. *****,
  
  We sent one of our maintenance technicians over on the 25th. He called prior and there was no answer. We also do not have a key for you in our office, for emergency purposes. Please provide our office with a copy of your key and let me know when you will be free to have your work order completed.
  
  Thank you,
  
  
  
  ***** ******
  Relations Coordinator
  Seasons at Bel Air
  ************ ****
  2 Attachments
  
  *****
  Wed, Sep 14, 9:59 PM (16 hours ago)
  to me
  
  
  
  Sent from my iPhone
  
  Begin forwarded message:
  
  From: ***** ****** *************************
  Date: August 30, 2022 at 1:58:09 PM EDT
  To: ***** *******************
  Cc: **** ******** *****************************
  Subject: Re: Concerns
  
  
  Good Afternoon *****,
  
  
  
  I just wanted to touch base with you, I know in your last email you stated that **** was addressing it. I just wanted to clarify a few items that you brought up with the recently filed complaint against our property and see what we can do to further assist you in the meantime.
  
  
  
  Familial Status is a federally protected class, and being as we are a family friendly community, we are unable to disclose that information under those laws. We do address all complaints that come in though our office, and I do sincerely apologize if you feel that we are not.
  
  
  
  Again, I sincerely apologize that you are not comfortable in your home or that you are not enjoying your stay here at the Seasons. As we try to provide an enjoyable experience for all. I would be able to offer you one of two resolutions if you were willing. I could allow you to break your lease with out penalty or I could place you on a waitlist for a similar style apartment to transfer to, but keep in mind we can not guarantee the building to be child free or for you to be free of similar noise related issues.
  
  
  
  
  
  ***** ******
  
  Property Manager Seasons at Bel Air
  
  **** **** ** Bel Air Maryland XXXXX
  
  (o) ************ (f) ************
  
  www.seasonsbelair.com
  
  
  From: ***** *******************
  Sent: Friday, August 26, XXXX X:XX PM
  To: ***** ****** *************************
  Cc: **** ******** *****************************
  Subject: Re: Concerns
  
  Hi *****,
  
  Thank you, I spoke with ***** and she is addressing it. I already advised of the calls I would be making if it continues, because as we both know the police wouldn't be the call for unruly children. This is a common courtesy issue which Is why I am bringing this to YOUR office and it is an issue for YOU to address. It is not a police mailer. I don't rent from the police.
  
  -*****
  
  Thank you again,
  
  -*****
  
  Sent from my iPhone
  
  On Aug 26, 2022, at 2:44 PM, ***** ****** ************************* wrote:
  
  
  Good Afternoon *****,
  
  I assure you that we address the issues each time a complaint comes into our office. There are many notes in the system documenting the noise complaints. Unfortunately it is a slow process when the resident decides to ignore our notices.
  
  What will happen is if there are many lease violations against a person we can file a breach of contract with the courts, going that route does take time as most result in court dates and trials etc. Or if the person is close enough to the end of their lease we can non renew them, either way we are unable to disclose exact details to fellow neighbors due to confidentiality laws/policies.
  
  What I would recommend is that each time the disturbances happen, to call non-emergency police for disturbing the peace and then report it to our office the more we have the more solid our case becomes for us to be able to perminantly resolve the issues.
  
  The other thing we could do is put you on a our waitlist (if that is something you would be interested in) to transfer apartments. I just can not guarantee that you won't have similar issues in a new location.
  
  Please let me know how I can help you moving forward.
  
  
  
  ***** ******
  
  Property Manager Seasons at Bel Air
  
  **** **** ** Bel Air Maryland XXXXX
  
  (o) ************ (f) ************
  
  www.seasonsbelair.com
  
  
  From: ***** *******************
  Sent: Wednesday, August 24, XXXX XX:XX PM
  To: ***** ****** *************************
  Subject: Re: Concerns
  
  ***** just to add this because I am home now. I had to wait until about a week before I moved in to see the apartment because it was never available or the key was misplaced or something.
  
  Second: When i moved in because it was rushed I asked the leasing agent SEVERAL TIMES WERE THERE A BUNCH OF KIDS AND WAS IT NOISY? TERRY SAID THE AREA YOU ARE MOVING IN IS QUIET THERE ARENT ANY PROBLEMS!!!
  
  I told her that I worked from home and traveled for work and it was just me! If that is the only apartment you had left at the time, a little truth wouldn't hurt! ïïï��ï��ïï��ï��ïïï��ï��ïï��ï��♀ I get told by YOUR STAFF, that this is the "Noisy building due to the college kids and weed smokers" "THEY COME BACK EVERY YEAR" . SO YOU WERE FULLY AWARE WHERE YOU WERE PUTTING ME! I understand you didn't have anything else left but it could've been disclosed to me the nature of the building I was moving in allow me to decide on my own.
  
  YOU HAVE THE FIGHTS WITH THE WOMAN AND HER "BABY DADDY" across the hall and the sherif. YESTERDAY A WHOLE SQUAD OF OFFICERS IN BULLET PROOF VESTS TO SERVE AN ARREST WARRANT.
  
  LIKE I SAID.... The only thing I want to do is to be able to work. I don't have company, I cause no commotion, I am not loud, I never complained about the maintenance delay, my floor is still not fixed that's fine (whenever you get to it), I could've even coexisted with the bug ïïï��ï��ïï��ï�� infestation, FOR MANY PERSONAL REASONS I CANNOT DO THE NOISE. The banging on doors, the random yelling, these people are just inconsiderate for no **** reason! The kids yell run and jump and slam into the doors of their home of course it's not constant but Monday and Thursday and Friday of last week it was a marathon, it was all day, but it was Thursday or Friday that I saw the mother come upstairs with bags and the kids opened the door. I am not certain if the noise is because they are being left home alone. Which means if I ever have confirmation of this, in my profession I would be obligated to report it.
  
  Being that I have complained multiple times it's either that you aren't addressing my complaints to them or they just don't care ïïï��ï��ïï��ï��ïïï��ï��ïï��ï��♀. Either way it's the same dance just different partners. Nice meeting you ***** let me introduce myself.... I have to hear my neighbors and so you have to hear me. ïïï��ï��ïï��ï��
  
  -*****
  
  Sent from my iPhone
  
  On Aug 24, 2022, at 5:47 PM, ***** ******************* wrote:
  
  *****,
  
  I get it! But it is unfortunate that I don't have the luxury of doing the detective work. I have submitted multiple complaints and this is my 6th or 7th written complaint! Regarding the people directly across the hall and next door!
  
  I try to cover up the off and on yelling in the hallway by drowning it out with the white noise! Your office got to my home to address the complaint about that immediately!
  
  I GOT THE MACHINE TO NOT HAVE TO ENDURE THE UNEXPECTED BANGS AND SCREAMING THAT HAPPENS BECAUSE YOUR OFFICE CAN'T SEEM TO ADDRESS IT!!!
  
  For medical reasons, I cannot have this! Yes again I know kids will be kids but the adults are with them! I am not a loud person! But the one time I turn up my volume the complaints yall practically break your necks getting over here to do something but when I call it's put off for whatever reason!
  
  When they are loud they simply DO NOT CARE! It's common courtesy! Multiple times I am on Microsoft Teams meetings and get asked to mute myself due to the kids in the hallway!!! Thesr kids go door ïïï��ï��ïï��ï�� to door more than fcking Jehovah's Witnesses!!!!!
  
  Because I have come to realize you have deliberately moved me into the sliding fee scale section 8 housing part of your community because nobody leaves, These people are here round the clock! I still haven't moved any of my things in storage here. Because this is not livable.
  
  *****
  
  Sent from my iPhone
  
  On Aug 24, 2022, at 10:14 AM, Seasons at Bel Air Manager ******************************* wrote:
  
  
  Business Response /* (4000, 17, 2022/09/19) */
  As the resident is not happy in their unit, we have offered to allow the tenant out of their lease with out penaltiys or fees, this offer has been made on multiple occasions, and stands. The resident would just need to let us know when they plan on vacating and we will allow them out of their contract early.
  
  Consumer Response /* (3000, 24, 2022/10/24) */
  Building Safety concerns for Seasons at Bel Air
  External
  Inbox
  
  Nedra
  Thu, Oct 20, 10:41 PM (4 days ago)
  to Sara, Casey, Aziza, Ashley, webmaster, nmathews, countyexecutive, comments, answers, me
  
  Good evening Seasons at Bel Air Management Team,
  
  I wanted to make you aware as of yesterday there have been safety concerns at 1100 Iron Bark ct.
  I called the Sheriff's office last night because someone was lurking in the wooded area. The officer came out, I waited for him to arrive before getting out of my vehicle. When the officer came he and I both heard someone in the dark wooded area and when I heard that I immediately left to go inside and allow the officer to handle it.
  
  Tonight I was on the phone in my car and was gathering bags while also on the phone with a friend. I saw nobody outside nor did I see any cars pull up. I went upstairs, as I was in front of my door ready to unlock it. I heard the door open slowly and no keys or anything. Then i heard someone briskly walking or running up to my floor. I quickly unlocked my door and slammed, locked and latched it.
  
  I then heard the footsteps stop, turn around and walk back down the stairs. No sounds of keys nothing.
  
  I am cc'ing the Sheriffs department and and others to have multiple records of this being reported.
  
  Thank you,
  
  -Nedra
  
  Please follow up with me to let me know how this will be fixed.
  
  
  Sent from my iPhone
  
  Sara Dennison <*********@seasonsbelair.com>
  Fri, Oct 21, 10:38 AM (3 days ago)
  to Nedra, Casey, Aziza, Ashley, *********@harfordsheriff.org, ********@discoverybh.com, ***************@harfordcountymd.gov, ********@whitehouse.gov, *******@hud.gov, me
  
  Good morning, Nedra,
  
  Thank you for bringing this to our attention.
  
  We will reach out to our security company so they can increase the number of times they patrol that area. If at any time you fear for your safety, please call the Harford County Sherriff's office immediately.
  
  Be mindful of your surroundings at all times and park in well-lit areas.
  
  Warm regards,
  
  
  
  Sara ********
  Assistant Property Manager Seasons at Bel Air
  
  **** **** ** Bel Air Maryland XXXXX
  
  (o) ************ (f) ************
  
  www.seasonsbelair.com
  
  
  Business Response /* (4000, 26, 2022/10/25) */
  We have responded to her email regarding the incident. Please see below the emailed response.
  
  Good morning, Nedra,
  
  Thank you for bringing this to our attention.
  
  We will reach out to our security company so they can increase the number of times they patrol that area. If at any time you fear for your safety, please call the Harford County Sherriff's office immediately.
  
  Be mindful of your surroundings at all times and park in well-lit areas.
  
  Warm regards,
  
  
  
  Sara ********
  Assistant Property Manager Seasons at Bel Air
  
  **** **** ** Bel Air Maryland XXXXX
  
  (o) ************ (f) ************
  
  www.seasonsbelair.com