Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Maryland Tree Care, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in September 2024, Maryland Tree Care was paid to trim a tree and remove the debris in my back yard. During their process, they damaged part of my vinyl fence. I have contacted them multiple times about repairing the fence, but nearly a year later they have not had the fence repaired or paid me any amount of money for me to have the fence repaired.

    Business Response

    Date: 08/08/2025

    The customer is justified in his aggravation- we attempted to get the correct part for the top of his fence, however, no one has that correct product style which the customer has been told several times. The owner finally found a part that will work and his fence will be repaired asap. I know the delay is frustrating and I apologize and am working to get this resolved as quickly as I can.

    ***

    Customer Answer

    Date: 08/13/2025

    Why did you close this case?

    I received an email from the Better Business Bureau on Friday, August 8, 2025 which states that I have 5 business days to respond.

    Today is only Wednesday, August 13, 2025 and is only 3 business days.

    My response to Maryland Tree Care's comments are below:

    Their comments are entirely FALSE!  I was NEVER told, at any time, that they couldn't get a top rail.  In fact, I have a text message from ***** (the owner) on Tuesday, June 10, ************************************************************************************************************ Sunday (see attached screenshots of his text messages).  Needless to say he never showed up.  I have a follow up message from him on Tuesday, June 17, ****************************************************************** the next day and would install it on Saturday, June 21, 2025.  Again, he never showed up.  On Saturday, June 28, 2025 I asked to be paid $100 for the damages and I would worry about getting it repaired myself.  Unfortunately, I never heard anything from them until Friday, July 18, 2025.  His text message states that he would be at my house over the weekend to take care of the fence.  He never came over to repair the fence and never contacted me again.  Please see the attached screen shots supporting my statements.  It's clear they never had any intentions to pay for the repairs.  I'm still requesting to be paid $100 for the damages and I will worry about getting it fixed myself. 

    Customer Answer

    Date: 08/13/2025

    Why did you close this case?
    I received an email from the Better Business Bureau on Friday, August 8, 2025 which states that I have 5 business days to respond.
    Today is only Wednesday, August 13, 2025 and is only 3 business days.
    My response to Maryland Tree Care's comments are below:
    Their comments are entirely FALSE!  I was NEVER told, at any time, that they couldn't get a top rail.  In fact, I have a text message from ***** (the owner) on Tuesday, June 10, ************************************************************************************************************ Sunday (see attached screenshots of his text messages).  Needless to say he never showed up.  I have a follow up message from him on Tuesday, June 17, ****************************************************************** the next day and would install it on Saturday, June 21, 2025.  Again, he never showed up.  On Saturday, June 28, 2025 I asked to be paid $100 for the damages and I would worry about getting it repaired myself.  Unfortunately, I never heard anything from them until Friday, July 18, 2025.  His text message states that he would be at my house over the weekend to take care of the fence.  He never came over to repair the fence and never contacted me again.  Please see the attached screen shots supporting my statements.  It's clear they never had any intentions to pay for the repairs.  I'm still requesting to be paid $100 for the damages and I will worry about getting it fixed myself. 

Maryland Tree Care, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.