Complaints

This profile includes complaints for McDel Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McDel Enterprises

  2280 Cecil Ave. Baltimore, MD 21218

• 

  McDel Enterprises

  8813 Philadelphia Rd Rosedale, MD 21237-4310

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against McDel Towing regarding their refusal to provide proper documentation for my 2019 Dodge Caravan, which they towed on May 9, 2024.On September 23, 2025, I called McDel Towing requesting a letter for the ******************************* (MVA) stating that I never reclaimed my vehicle. I was told I would receive a return call, but no one contacted me. On September 24, 2025, I received a call back and was informed that the vehicle had been salvaged. I was given the number ************ to contact *** ****, who told me her company purchased the van from McDel Towing but that I needed the required letter from the towing company.When I contacted McDel again, I was first told that several letters had already been sent, even though I never received any letters except the initial tow notice. Then I was told I would need to pay $250 for a letter stating I did not reclaim my vehicle. They explained the fee was because they have to pay someone to type the letter. The staff was rude and unprofessional throughout the conversation.McDel Towing had possession of my vehicle from May 9, 2024 through May 9, 2025, before it was sold/delivered to ***********************, ********************************************************************* All I requested was a simple confirmation letter required by MVA, which McDel refuses to provide unless I pay this unreasonable fee.I was eventually able to obtain a letter from the company that scrapped the vehicle, but McDel Towing continues to withhold their own documentation. I believe this is unfair, exploitative, and unprofessional.I am requesting that the BBB investigate this matter and assist me in obtaining the necessary letter from McDel Towing without being forced to pay unjustified fees.Thank you for your attention to this matter.

  Business Response

  Date: 10/09/2025

  Thank you for contacting us regarding the matter for sending a letter to mva . We understand your frustration and apologize for any confusion or inconvenience this may have caused. We  want to ensure that you have a clear understanding of events of this matter .
  Please this vehicle was impounded due to an accident on 5/9/24.  Customer was notified on 5/20/24 by first class mail sent to the above address.  A second letter was sent out by first class mail on 5/30/24. Then we were contacted by her attorney ***** Iameler in June of 2024, he was given the options as well on what the customer was able to do with vehicle.  We advised the attorney we would be willing  to hold the price agreed upon  until June 10, ******************************************************* the fees would continue to accrue. There was no contact from ******* ****** Nor the attorney.  McDels than proceed to send out a final notification of abandoned vehicle letter on Feb 10, 2025, certified mail with return receipt request.  We received the return receipt sign by ******* ****** signature.Our first communication with ******* ****** in reference to vehicle was 3/26/25.  She wanted to know her options on retrieving her vehicle. She set an appointment to sign vehicle over and pay the tow fees but couldnt do so.  Vehicle still had a lienholder.  Our next conversation with ******* ****** was on September 23, 2025, demanding that she need a letter to take to *** confirming that the vehicle is no longer in her possession. Advised There is a fee for the investigation, processing and postage, the time and the man power it takes to provide a letter in lieu of *** to waive fees since she knew the unit was at there. This is in line with our standard company policy for re-issuing and mailing documents that were previously sent. This policy helps us cover the administrative costs associated with fulfilling these special requests.  After customer rudely harassed and hung up on us.  ******* ****** returned a call September 26, 2025, advising us she found the certified letter that was sent, MVA requires a signature.  We advise her that she can come to the office for one of the personnel to sign the letter that she currently has.  We did not hear back from the customer on September 26, 2025, nor did she show up.
  From our investigation, it shows that customer was notified by written mail for an accident-related tow to the vehicles owner, secured party, and insurer within seven days of the tow.  While the fee is correctly applied based on our policy, we want to address your concern and assure you that we are committed to your satisfaction.
  If you have any further questions or concerns, please do not hesitate to contact us directly by replying to this email or calling us at ************.

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23925343
  
  I am rejecting this response because the business is lying. I was told the letter that I had which has someone name ****** name on it, no one by that name worked there too who do I want to sign it. I stated well it came from y'all so someone needs to sign it which *** stated. I asked for a supervisor and was told they would call me back I never got that call. I recorded the rude conversation from the two workers. I told them I didnt want the van several times when it was towed. I just needed to turn the tags in and was denied. The are rude and unprofessional. I asked several times about letters but somehow you manage to look them up with out payment for this. I provided the day you salvaged and sold the van. all I asked was for you to provide letter stating it was never claimed by me from Mcdels.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of predatory towing, money, jewelry (photos and receipts upon request).Maryland law/code violations:1. October 24, 2024, transitioning from a DC safe house all of personal belongings was in the vehicle towed from *************************************** to McDels lot located at ************************************** which is 21 miles from the removal point a.Tow truck drivers are prohibited from towing vehicles more than 10 miles from the point of removal.2.July 16, 2025 ****** said they sent certified mail on April 2025, with no receipt a.Tow company to notify myself, insurer and secured party within 7 days 3.The police **** or communication center was not notified at all as to where the vehicle was taken a. Maryland law requires notification within 1 hour after towing **** vehicle is still not at the ********* a.Delayed the delivery of my vehicle to the storage facility 5.I was advised I couldnt get my belongings unless I paid in cash and would not disclose the location of my vehicle a.Tow company required to allow me to retrieve my belongings even if Im not retrieving the vehivcle **** website of list of fees or signage with the location indicating the location of the impound lot and the towing companys information 7.Advised by ****** @ Mcdels tiwing Vehicle pick up by appointment only Monday-Friday 10am-4pm with 24 hour notice a.towing companies must provide 24 hour access to the impounded vehicle **** of July 16, 2025 total fees are $10,474 with a daily rate of $38 a day $294 tow fee a. Maryland cap at $30

  Customer Answer

  Date: 07/30/2025

  Dear ***** ******,
  
      Thank you for reaching out to us. We understand your concern about McDel Enterprises *** being a predatory tow company. We are not a predatory tow company.  We are a tow company that is contracted by **************************************** as a medallion towing company.  In our contract as a medallion tow company, we have a *** schedule that we are allowed to charge the customer for retrieving their vehicle. Which is as follow $160.00 tow, $90.00 flatbed, $44.00 administrative ***s and $38 a day. As a medallion tow company, Signal 30 and signal 31 accidents are brought back to the individual tow company yard. All our customers are notified by mail within 7 days allotment that Mcdels has possession of vehicle. The letter includes ***s that will be charged, location of vehicle, phone number to our location, and etc.  We also inform all party of said vehicle including the Lienholder.
  
  
  From my investigation, Ms. ***** ******** vehicle was towed on October 24, 2024, from ******************** due to an accident.  Vehicle was delivered to ******************************** our main lot.  Then after it sit over a period of time it was moved to our overflow lot which is ********************  The address we have on record for the customer is **************************************** 
  From my conversation with Ms.Royal customer on November 1, 2024, she made an appointment for 11/1/2024 at 1pm to pick vehicle.  At that time the ***s were $1092. We never discuss removing property from vehicle. At the time of our conversation back in Nov 2024 I always gave the customer options as follows. Option #1. If the customers have full coverage immediately submit a claim and provide the insurance company with our information.  The customer than releases the car for the insurance company to pick vehicle up. OPTION#2. If the customer does not have full coverage, they would be liable for the tow ***s and daily storage plus adm *** as regulated by the contract. Option#3. If it's the other parties' fault and their ins co takes the responsibility they can file a claim through the other party's insurance company. It's the customer responsibility on how to remove the vehicle since it's her choice due to no insurance. She was made aware of the above choices, and she made an appt for Nov 1, 2024, to pick up the vehicle. Failure to appear on ger appointment did not call nor follow up with us.  I did not hear from the customer again until June 4, 2025, by text wanting to know her ***s at that time.  Then July 17, 2025, a call again the ***s go up daily $38 a day which she had been advised numerous times.  She stated she is going to get a loan to pick up vehicle.
   We want to always ensure the citizen does not get ripped off by predators out here, so we follow the guidelines to the max. Other non-medallions towers considered as predators charge for example: 
  Tow. Fee $350.00 clean up$450.00 storage $100.00 daily admin ***** gate *** $150.00 Covid clean up $100.00 this is why we pride in this contract to help people save their insurance renewals keeping their loss runs as minimal as possible. 
  Mcdels Towing *** is 160.00
  Administration *** is 44.00
  Flat bed is 90.00
  Storage *** is ***** daily. We deal with all insurance companies and have always been praised for our ***s. Always been thanked for our honest, ******* and integrity in the industry. References can be provided if necessary. Erie,*********,allstate, etc are all of whom have expressed their gratitude. We appreciate your ***dback and are always looking for ways to improve our partnership with the citizens of Baltimore City. 

  Business Response

  Date: 08/05/2025

  Dear ***** ******,
  
      Thank you for reaching out to us. We understand your concern about McDel Enterprises *** being a predatory tow company. We are not a predatory tow company.  We are a tow company that is contracted by **************************************** as a medallion towing company.  In our contract as a medallion tow company, we have a *** schedule that we are allowed to charge the customer for retrieving their vehicle. Which is as follow $160.00 tow, $90.00 flatbed, $44.00 administrative ***s and $38 a day. As a medallion tow company, Signal 30 and signal 31 accidents are brought back to the individual tow company yard. All our customers are notified by mail within 7 days allotment that Mcdels has possession of vehicle. The letter includes ***s that will be charged, location of vehicle, phone number to our location, and etc.  We also inform all party of said vehicle including the Lienholder.
  
  
  From my investigation, Ms. ***** ******** vehicle was towed on October 24, 2024, from ******************** due to an accident.  Vehicle was delivered to ******************************** our main lot.  Then after it sit over a period of time it was moved to our overflow lot which is ********************  The address we have on record for the customer is **************************************** 
  From my conversation with Ms.Royal customer on November 1, 2024, she made an appointment for 11/1/2024 at 1pm to pick vehicle.  At that time the ***s were $1092. We never discuss removing property from vehicle. At the time of our conversation back in Nov 2024 I always gave the customer options as follows. Option #1. If the customers have full coverage immediately submit a claim and provide the insurance company with our information.  The customer than releases the car for the insurance company to pick vehicle up. OPTION#2. If the customer does not have full coverage, they would be liable for the tow ***s and daily storage plus adm *** as regulated by the contract. Option#3. If it's the other parties' fault and their ins co takes the responsibility they can file a claim through the other party's insurance company. It's the customer responsibility on how to remove the vehicle since it's her choice due to no insurance. She was made aware of the above choices, and she made an appt for Nov 1, 2024, to pick up the vehicle. Failure to appear on ger appointment did not call nor follow up with us.  I did not hear from the customer again until June 4, 2025, by text wanting to know her ***s at that time.  Then July 17, 2025, a call again the ***s go up daily $38 a day which she had been advised numerous times.  She stated she is going to get a loan to pick up vehicle.
   We want to always ensure the citizen does not get ripped off by predators out here, so we follow the guidelines to the max. Other non-medallions towers considered as predators charge for example: 
  Tow. Fee $350.00 clean up$450.00 storage $100.00 daily admin ***** gate *** $150.00 Covid clean up $100.00 this is why we pride in this contract to help people save their insurance renewals keeping their loss runs as minimal as possible. 
  Mcdels Towing *** is 160.00
  Administration *** is 44.00
  Flat bed is 90.00
  Storage *** is ***** daily. We deal with all insurance companies and have always been praised for our ***s. Always been thanked for our honest, ******* and integrity in the industry. References can be provided if necessary. Erie, Statefarm, ********, etc. are all of whom have expressed their gratitude. We appreciate your ***dback and are always looking for ways to improve our partnership with the citizens of Baltimore City.