Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner of *************************** Towing was driving up a one way (******************) the wrong way. At that same time I was turning from ******** BLVD onto ****************** and he hit my car. I was unable to move out of the way due to the speed the **** truck drive, *****, was driving. The damage done to my car is bad. The front bumper on the drivers side is damaged and the headlight nol onger works.

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flat tire. Called the above company and was told they could come out by 7 am to take me for my appt for 7:30am. Was told that it could be done.Wasgiven a price of 90 for towing. Approximately three miles from my home. I detected some from the person who answered the call. I was asking questions. I became quiet. Promised to be on time.After 7:30 I called the towing company. Person answered said they were in transit. Would be here by eight am.Called after eight. . Operator said he was a minute away. I had called ********* to let them know that I was late, waiting on tow truck driver to arrive.Driver arrived later. I was quiet. He moved my car roughly & caused the tire to separate from the rim. The rim was riding the concrete street. I cautioned him. He replied he knew his business..He gave me a lift to *********. Seemed ******** to *********. No complaints. Was professional Explained that because we arrived so late, I would have to wait a long time. I am a senior & have a permanent disability.I tried to leave to let service technicians at ********* know we had arrived. He was taking a long time.He said they would get me out by twelve. He knew how they worked.He requested payment. I stayed to get my card back. I told him I was going to take my car keys into shop. He said he would do it?! I took the out. Let him know.The technician said they had to change my appt time. While in the shop I see a digital receipt for $100.00 not the ninety agreed upon.I called him immediately. He said there was a 5% user fee charged for a debit card?! Never mentioned by him.I explained that he should have mentioned it. But that it still didnt amount to $100. He became very disrespectful. Yelling, cursing. He hung up. But said he would come on my porch & out the ten dollars. Told him not to put in my mailbox. Request $10.00 be restored..Called today. He yelled cursing, yelling. Said I had no relief. I told him I wanted him to return the money. Never recommend.