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Business Profile

Swimming Lessons

Dolphin University

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled my daughter in swim lessons through Dolphin University on October 4, 2022. She was scheduled to attend every Wednesday with a rolling admission. Tuition for her program was $27.75 per week.

    I received a text message on 11/01 and 11/29 that her swim lesson for those days had been cancelled and that a makeup token had been added to our account for a free class. On 11/20 I was charged $83.25 for her December tuition. On Friday 12/2 I received an email from their CEO that they were cancelling all classes for the remained of the year while they did some "restructuring" of their business office. The email advised that if your Dec tuition had already been paid (which ours had) that it would be credited to our account for use in after the new year. Since then I have attempted to contact them via telephone, email, and social media (**) to follow-up on plans to restart classes. I have never received a response. No one answers the phone. I have heard from other parents that the instructor moved to California. At this point I have located a different swim program for my daughter and would just like my money from December's tuition back.

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