Business ProfileforMaryland Automobile Insurance Fund

I was rear ended with my pregnant wife in the car. Damage was caused to my truck, and my wife had to get a sonogram done due to the impact. My vehicle has been in the shop for three weeks, with the mechanic unable to proceed with any repairs because MAIF was so unreachable. I was then all the sudden called and told that their adjuster (which isn’t the adjuster that met with me and took pictures, but instead an “outside vendor) stated that the total in damages exceeds MAIF’s max payout. I could never get the adjuster to respond to my calls nor the mechanic’s calls. After three weeks of back and forth, I had to eventually get my insurance involved. They had to take over everything. I called the MAIF insurance agent and informed him that my insurance is taking over, but that I do not have rental insurance on the policy, and that at the very least, I ask that they provide me with a rental for a couple more weeks. I was told that the follow day is the last day they can provide me with a rental - knowing that I have no vehicle during this time. This is after they got out of having to provide me with any reimbursement for their responsible party’s rear ending of me. They never responded to the hospital for my wife’s visit, and their agent and adjuster never spoke with my mechanic to go over damages or actual repair cost. The level of customer service and assistance I received through them was beyond horrible.