Complaints

This profile includes complaints for Agora Financial, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Agora Financial, LLC

  808 Saint Paul St Baltimore, MD 21202-2406

• 

  Agora Financial, LLC

  P.O. Box 964 Frederick, MD 21705

• 

  Agora Financial, LLC

  P.O. Box 925 Frederick, MD 21705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $ 54..00 twice . They was supposed to send out boxes. Or a lest credit it to me. Then they tried to collect another fee. . On this month . I tried to do all that was asked of me. But still nothing was accomplished. No help at all through customer service.

  Business Response

  Date: 09/13/2024

  Ms. ********,

  We have no record of your account from the information you provided. Nothing is linked to the email address or the physical address you've listed here. We have attempted to reach you several times over the last few days, calling the number you provided and leaving a voicemail, as well as a follow-up email. Without more information to find your account we are unable to refund any erroneous charges you may have incurred.

  If you can contact us at the phone number we left on the voicemail or let us know a different email or physical address your account may have been tied to, we can get to work addressing this.

  Sincerely,

  Agora Financial

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agora DBA Paradigm Pres, Event Horizon and several other shell companies loves to keep spamming. People don't appreciate that you registered hundreds of Namecheap domains and are using ********** to send spam. Your unsubscribe links don't work and you know that already. Enough is enough. 99.5% of your emails end up in the trash immediately. The relentless spam campaigns from ******** and ****** really aren't helping your company with credibility. Your going to end up getting people hurt. Can we stop this already before things take turns you don't want them to go to? The truth is coming out, we all know where the ends meet. You can't continue these campaigns forever.End this already

  Business Response

  Date: 06/12/2024

  Mr. ****,

  Thank you for reaching out with your advertising issue. First off, I want to say that we take spamming and unsolicited advertising very seriously here at Paradigm. Anytime a customer asks to be removed from our promotions, we absolutely follow the rules. I can also assure you that we are a legitimate business with thousands of happy customers.

  However, using the information you provided doesnt bring up anything for you in our database. I hope you can share one or some of the emails you have been receiving from us at Paradigm or let me know if you use another email address. I want to ensure we resolve this issue as quickly as possible. Please forward any relevant emails to *****************************************************. I have also reached out to our partners, as you may have had a prior relationship with them before receiving anything from Paradigm. Rest assured, I will do everything in my power to remove your email address from any Paradigm list. Thanks again for reaching out, and I look forward to helping you resolve this issue.
  

  Sincerely,

  Agora Financial

• Initial Complaint

  Date:01/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago we bought what we 4thought was a 1 time fee based scenario with Jim Rickards Strategic Intelligence. Now come to find they have been charging us $49 a month for who knows how long and there is no way to get in touch with these people. I am not sure what to do but I want a full refund on all charges.

  Business Response

  Date: 01/10/2024

  Mr. *****,

  We cannot find an account registered to the email address you've provided here or your name. If you could tell us a little more about your account - especially the email address associated with it, or the account number - we would be happy to look into this immediately.

  Sincerely,

  Consilience Financial

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 12/01/2023

  Hello,

  There is no document attached to this complaint explaining what the issue is. If you can attach that or write it out on this form, we will look into this immediately.

  Also, if there is an email address attached to your account we will need that to locate it. Otherwise you do not need to provide it.

  Sincerely,

  Agora Financial

  Bureau Response

  Date: 12/14/2023

  Stephen *******
  * ***** ***** ************* *****
  
  
  Dear Stephen *******:
  
  This message is in regard to your complaint submitted on 11/27/2023 against Agora Financial, LLC.  Your complaint was assigned ID *********  

   

  BBB has received a formal response from Agora Financial, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  **BBB Holiday Schedule:
  BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time. 
  
  
  Sincerely,

  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  

  Hello,

  There is no document attached to this complaint explaining what the issue is. If you can attach that or write it out on this form, we will look into this immediately.

  Also, if there is an email address attached to your account we will need that to locate it. Otherwise you do not need to provide it.

  Sincerely,

  Agora Financial

  Bureau Response

  Date: 12/19/2023

  Anne ** *****
  Agora Financial, LLC *** ***** **** ** ********* ** *****
  
  
  Re: ID * ******** * Stephen *******
  
  Dear Anne ** *****:
  
  Thank you for your recent response to Stephen *******. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  **BBB Holiday Schedule:
  BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time. 
  
  Sincerely,
  
  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####

  Bureau Response

  Date: 12/19/2023

  Stephen *******
  * ***** ***** ********** ** *****  
  
  
  Re: ID * ********- Agora Financial, LLC
  
  Dear Stephen *******,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  **BBB Holiday Schedule:
  BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time. 
  
  Sincerely,
  
  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####
  

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 08/29/2023

  Mr. ***,

  We have issued you a refund in full in the amount of $1,995.00 for your Strategic Report membership, which is the only publication you are receiving that includes options. We do advertise clearly in advance that this service involves options, but given the confusion experienced here, we are happy to extend this courtesy refund. The funds will be returned in the next 5-7 business days to the card we have on file from your original purchase.

  Sincerely,

  Agora Financial

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 7, 2022 - a charge of $21.28 appeared on my husband's Cabela's credit card. My husband nor I ever had knowledge of, agreed to, signed up for or authorized any relationship w this company, affiliates or publications. My husband died in Aug 2022 and this card is not being used and I had just paid it off. Because this card is in his name, Cabela's is unable to provide info to me and this is the only charge on this account. I request a refund immediately and would hope the BBB can stop this abuse on seniors and credit card fraud.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/12/23) */ Ms. Beardsley, Do you have a copy of a receipt or a screengrab of a credit card statement with the charge in question - or an email address your husband may have used - so that we can find the charge within our system and refund it? We obviously have no record of any charges or purchases registered to your email address. We just need some way of locating this transaction within our system to determine what happened and return these funds to you as soon as possible. Sincerely, Agora Financial Customer Service

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/12/2019 I spent $1,495 to enroll in Agora's Seven Figure Signals, and the following month on 03/11/2019 I spent $500 to enroll in Tim ***** Weekend Profits and on 03/14/2019 I spent an additional $1,995 to purchase Mike ********** Amplified Income. I had never made any investments before and was looking for guidance as to how to make profits in the stock market. On 09/09/2019 I spent $850 to enroll in Naomi ***** 25-cent Option Trader. These amounts total $4,840 that I invested in stock market guidance from Agora Financial. Not only did I not recoup these membership fees, but I also had a significant loss on all of the transactions I entered into under these various programs. Whenever I became dissatisfied with one of their services I was switched to another service. Each one helped me to lose money, not make it. The company promised wildly exaggerated returns on trades. They promised consistent returns from $500 options traded weekly. Neither of these promises were met. The claims made by Agora's sales and advertising were extremely misleading and deceptive. The returns were greatly inflated and the success rate for each trade was inaccurate. They claimed that following their weekly trade advice would result in huge profits. I signed up for all of these services, none of which were fulfilled, and was mis-sold with misleading promises. (I have been extremely upset about this service but only became aware of the BBB's ability to pursue a resolution of my case recently; that is why I did not contact you sooner. I am hoping that you can take up my case despite the passage of time.)

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 11, 2022/09/09) */ Ms. *****, We have issued you a refund in full in the amount of $4,840. This will be returned to you via the form of payment you used to make the original purchase, which in this case was via check. Please note that it can take 4-6 weeks for checks to reach you. We apologize for the inconvenience. If there's anything further we can do for you, please don't hesitate to write back within this form or contact our Customer Service department at X-XXX-XXX-XXXX or ********@agorafinancial.com. Sincerely, Agora Financial Customer Service Consumer Response /* (2000, 13, 2022/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business Response /* (1000, 21, 2022/11/03) */ Hello, We see this complaint has been reopened after six weeks with no explanation as to why. Can you give us some details about what has happened and what we can do at this time? Thanks, Agora Financial Customer Service Consumer Response /* (3000, 23, 2022/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint has not been resolved because I have not yet received the refund in full in the amount of $4,840.