Complaints

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• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for my apartment 4/18/2022, it was that day that I went to premier agreeing to lease beginning May 2 upon completion of repairs. The agreement was made at the time of my security deposit which was conditional for the repairs. The landlords falsely advertised the property as a central HVAC unit which it is NOT. It is now February of 2023 and the repairs havent been complete. Amongst other issues. They have attempted to terminate my lease for dog sitting when the other tenants have live in pets that I have complained about. I also complained of a rodent infestation. It was not until I threatened them with a suit that it was corrected. The building owner neglects the residential BGE resulting in our power being out at times and I havent gone a month without an issue but they havent fixed any thing. I have had standing molded water in my dishwasher since MOVE IN DAY!!!! The dryer is still broken my toilet is broken and my heat is as well. I have gone without heat, hot water, a stove, electricity,

  Business Response

  Date: 03/09/2023

  On 04/11/2022, ********************** was listed on our website with the following " Large two bed room two bath roommate style apartment in **************. This bright apartment has beautiful hardwood floors throughout, stainless steel appliances, plenty of counter space, a dish washer, and a high ceiling feature. It also has two bathrooms one of which is a private in room bathroom. to Large two bed room two bath roommate style apartment in **************. This bright apartment has beautiful hardwood floors throughout, stainless steel appliances, plenty of counter space, a dish washer, and a high ceiling feature. It also has two bathrooms one of which is a private in room bathroom. Application Qualifications: Minimum monthly income 3 times the tenants portion of the monthly rent, acceptable rental history, credit history and criminal history.

  The audit log from our website is attached for reference.  At no time before, or after lease signing with with Ms. ******** was this unit listed to include Central AC.  

  Ms. ******** completed a pre-inspection before move in and noted items that she desired repaired before she moved in.  The repairs were completed and she proceeded with lease signing and move, at free will.

  We randomly made contact with Ms. ******** on 11/18/2022 to see if she had any concerns with her unit as we did all other families we serve, and she responded that all was ok except for concern with her toilet.  She did not mention lack of heat or central AC, or a non working dishwasher that she states had standing water since move in day. 

  On 02/13 Ms. ******** made a request to have her thermostat checked and staff was sent right away.  Once there, staff noticed a very large unauthorized, uncaged pet.  We made contact with Ms ******** and reminded her that pets in her unit was breach of her lease agreement. This is not an attempt to terminate her lease, but landlords right to do. 

  On 02/25 we received this complaint and made contact again with the tenant to understand what outstanding concerns were unresolved. She mentioned the dishwasher was not working, trouble with heat, and that only 1 dryer was working in her building (there are 2).  

  Both dryers were replaced, dishwasher was replaced, and HVAC team reminded tenant that her heat has worked properly; its baseboard and it needed to be turned on to work.  At this time, per this tenant all repairs are complete.

  I acknowledge that she has experienced some repair concerns.  But I assure that we address all these concerns in a timely manner once we are notified.