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Business Profile

Property Management

JBZ MANAGEMENT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Illegal charges to tenant. Threatening tenant with blackmail when mortgage company requested rental history. Company threatened to tell my mortgage company I don't pay rent when *** told me to wait until my account ledger was updated to reflect actual money owed without the excess fees. This led to additional late fees being charged that they refuse to remove.

    Business Response

    Date: 06/20/2025

    Thank you for bringing this matter to our attention.
    We take all tenant concerns seriously and strive to resolve any misunderstandings promptly. Our records indicate that the account ledger reflected charges in accordance with the terms of the lease and applicable policies at the time. When the tenant contacted us about their account balance and was advised to wait until the ledger was updated, that was intended to prevent confusion during the update process never as a threat or attempt at blackmail.
    Additionally, we want to emphasize that we do not provide inaccurate or punitive reports to mortgage companies. Our role is to furnish truthful information if requested, in accordance with legal and fair housing guidelines.
    That being said, we appreciate the opportunity to review any additional documentation or correspondence youd like to provide so we can fully evaluate this issue. Our goal is to work toward a resolution thats fair for all parties involved.
    Please reach out directly to our office at ************ so we can discuss this matter in further detail. - JBZ Management.

    Customer Answer

    Date: 06/26/2025

    My issue has been resolved, and the fees were credited back to my account. Additionally, this company's business practices, fee categories, and ledgers should be heavily scrutinized in an effort to enforce legal parameters for a property management company in the state of ********.

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** is the **** company that collects my community home assoc. dues. Back in 2024 I asked them to update my account because the payment ledger was missing a payment that I made in **** 2024. After months of waiting for this issue to be resolved the JBZ ******* emailed me on 2/5/2025 stating "The credit for the missing payment has been corrected on your account". I checked the ledger on 5/1/2025 and the missing payment hadn't been corrected. This is really simple the ledger doesn't show a payment for **** ************************************************************************************************************* on 2/5/2025 acknowledging the missing payment HAS been corrected. Whoever reviews this complaint please just get a copy of the **** **** statement I submitted to the ********* ***** ******* and look at the *** payment ledger - no payment for **** is listed. This is really frustrating that the JBZ ******* emailed me on 2/5/2025 stating this HAD been corrected and on 5/4/2025 this issue is no more resolved than it was when I first altered JBZ Management in 2024.

    Business Response

    Date: 05/08/2025

    To whom it may concern:

    We have spoken with Mr. ****** and requested that he provide transaction numbers from his bank statements to help us cross-reference and identify where a potential missing payment may have occurred on his account ledger. Unfortunately, Mr. ****** has declined to share this information. As a result, we are unable to reconcile the balance with the limited details currently available.

    Please know that our intention is to accommodate Mr. ******* request; however, we must maintain proper checks and balances to resolve this matter accurately and fairly.

    Sincerely,
    JBZ Management

    Customer Answer

    Date: 05/09/2025

     
    Complaint: 23285486

    I am rejecting this response because:

    This is exactly why I filed the complaint due to *** doesn't act in good faith. *** is making a false narrative in regards to "I won't provide a reference number". The payment is considered old by the bank and I was told by them I only have access to the bank statement which I have told *** multiples times. Let's stick with the facts:

    A) In Nov 2024 I brought the June missing payment to *** attention via email and it literally took them weeks to look into the matter.

    B) In Jan 2025 per *** request, I provided *** a copy of my June 2024 banking statement via email clearly showing funds were sent to ***.  On 2/5/2025, *** sent me an email that stated "The credit for the missing payment has been corrected on your account"

    C) After sending me an email tin 2/2025 that the June 2024 missing payment had been corrected, I contacted *** in May 2025 when I noticed the *** payment ledger still wasn't updated showing any payments in June 2024. To this day *** has offered no explanation why I was provided a false email statement on 2/5/2025. As I told *** in 1/2025 all I had access to via the bank was the bank statement which I provided and after they reviewed it. I was sent the 2/5/2025 email verifying "the missing payment had been corrected".

    The June 2024 bank statement shows my account had funds deducted and it clearly shows *** was the recipient. So the fact is I've proven *** has the funds and they may have debited the funds to someone's account, lost the funds, etc all of which regardless isn't my problem. I've provided *** what the bank told me was available for a payment made almost a year ago. A bank statement is a valid record of payments made from an individual's bank account. How a business can collect money from a customer and turn around and tell the customer since we can't find what we did with the money it's the customer responsibility isn't rational. Now if you read *** response to my complaint they make it appear I'm refusing to give them something which is ridiculous. I have given them what's at my disposal according to the bank for a payment made in June 2024. There is not one payment shown on my *** ledger for June 2024 so *** is responsible for this error not the customer since I've provided proof via a banking statement the funds went to *** in June 2024. Hopefully *** takes accountabilty finally since they are being paid by my community to provide correct accounting services. Where is my June 2024 payment seems like a simple request for a business that is responsible for accounting for funds received.


    Sincerely,

    *********** ******

    Business Response

    Date: 05/14/2025

    Management has successfully obtained the necessary bank statements from Mr. ******* which clearly show that the transaction from June 2024 was not applied to the rental ledger. We would like to extend our sincere thanks to Mr. ****** for providing the required documentation to help resolve this matter.

    No further action is needed at this time.

    Thank you,
    Management
    JBZ Management Co.

    Customer Answer

    Date: 05/20/2025

     
    Complaint: 23285486

    I am rejecting this response because: I sincerely appreciate JBZ response on 5/15/2025 acknowledging my verification document received and their apology for this issue from 2024. However, as of the time of my response today my portfolio *** ledger still hasnt been updated to reflect the missing payment. All Im asking can someone please update the *** portfolio ledger today with the missing payment?

     

    thank you 

    Sincerely,

    *********** ******

    Customer Answer

    Date: 05/20/2025

    Earlier today I rejected the business response but I subsequently had communication with JBZ this afternoon. I have verified the issue has been updated in their system. Please accept this as my response to accept JBZ 5/15/2025 response and special thanks to *** at *** .

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/29/2023 I didn't have hot water. On the same day I returned home from work to no water at all. At 5:40pm I received a text message stating that the water heater needed to be replaced and that it was ordered and was to be picked up and installed on 04/30/2023 in the morning. That never occurred. JBZ Management never offered me water to use, I bought water myself. JBZ Management did not offer to accommodate me in any way. On 05/01/2023 I called the leasing office numerous times to no avail. I called again on 05/02/2023 only to get more excuses as to why I still don't have running water. Now it's the pipes. Today is 05/03/2023 and I still don't have water and JBZ Management hasn't said a word as to when I will. I will need for my rent to be prorated for all the days that I've had to be in my apartment without water and reimbursed for the water that I bought. At this point, I would also like to be offered an hotel room. This situation is totally unacceptable. I'm beyond frustrated. Thank you in advance for assisting me in this matter.

JBZ MANAGEMENT is NOT a BBB Accredited Business.

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