Complaints

This profile includes complaints for Bay Property Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bay Property Management Group

  1114 St Paul St Suite 1A Baltimore, MD 21202

  
• 

  Bay Property Management Group

  216 Crain Hwy N STE 202B Glen Burnie, MD 21061-3085

  
• 

  Bay Property Management Group

  1 Heighe St STE 1D Bel Air, MD 21014-4130

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental property company automatically enrolled tenants in a rewards package at the cost of $39.95/month beginning on September 1. Tenants were told they could opt out of the package if they submitted proof of renter's insurance through an online portal by August 15. I submitted proof of my renter's insurance before the August 15 deadline, but my submission was initially denied by the third-party vendor that my rental company was using to verify insurance. There was an error with the vendor's website and I was unable to upload additional copies of my insurance. I sent copies directly to my rental property company, but they insisted that I continue to use the third-party vendor website. Finally, I was able to upload my documents, but by then my rental company had already charged me for September. I emailed proof of my renter's insurance directly to my property manager on August 31, but they charged me for September anyway. On September 18, I received confirmation from the third-party vendor that my insurance documents had been accepted. I shared the email directly with my property manager and asked them to remove the charge and stop charging me. Instead, they have continued to charge me for September, October, and now November. I have tried to resolve this with my property manager and I have requested to speak with someone from accounting, but they refuse to escalate my concern.

  

  Business Response

  Date: 10/31/2023

  We appreciate bringing this concern regarding the
  consumer’s renter’s insurance and credit to our attention. Upon careful review,
  we have confirmed that the consumer got charged $39.95 for the Resident Benefit
  Package in September 2023 and $29 for the Resident Benefit Package in October
  2023. Per the Resident Benefit Package Addendum, the tenant must provide a
  30-day notice to terminate this program. Since the notice was submitted in
  August, the September charge would be valid.
  
  We have already taken steps to rectify the concern as we
  are in communication with the consumer and expedite the credit of $29 for the
  October charge as the tenant already signed the opt out form. We are
  committed to finalizing this process as efficiently as possible and appreciate
  the consumer’s patience and understanding in this matter.
  
  Sincerely,
  Bay Property Management Group

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company makes it near impossible to actually pay your rent. Our first month, somebody deleted our autopay from our bank account and they blamed us for it. The second month they failed to pull the payment on the first of the month, once again blamed on us. We sent a non-autopay payment after that. We received a receipt that our rent was paid. Our management portal said that we had no standing balance. We receive further notification that our payment bounced with more than enough money in our mortgage/ rental account. At this point we are receiving automated emails about missing payments and the fees that we incrue. We are about to be punished because they are unable to properly process our payments. On top of the payment issues this company fixes absolutely nothing in the property. Our appliances don't work properly. We have some sort plumbing leak that is still unaddressed. There is dust and debris that just pours into the house through the chimneys. Etc.

  

  Business Response

  Date: 10/20/2023

  Thank you for bringing this concern to our attention and
  have reviewed the case. We appreciate the opportunity to address this matter
  and provide some context as we take the satisfaction of our tenants seriously.
  
  Upon careful examination of the tenant’s ledger, we have
  determined that the late fee charges were applied correctly based on the terms
  outlined in the lease agreement. The payment made on 10/5 through ACH was
  reversed due to non-sufficient funds and the late fee was charged on 10/11 for
  $82.50 which is 5% of their rent. Under the consumer’s lease agreement in
  section 2.6 Payment of Rent, it states that the “tenant agrees to pay as
  Additional Rent a late charge equal to five percent (5%) of Monthly Rent”.
  
  We highly value our tenants and can certainly look into a
  one-time courtesy credit/ late fee removal of $82.50 if there was some sort of
  banking issue if they can provide documentation. However, we would like to
  clarify that the $30 charge on 10/12 is the fee incurred as a bank charge
  resulting from insufficient funds which is something we are not able to
  waive/credit as this is charged directly from the bank due to the bouncing
  payment.
  
  Regarding the repairs for the appliances, the estimated
  completion date is Tuesday, October 24 with the others
  repairs next week as well. We understand situations like these can be
  frustrating, and we genuinely apologize for any
  inconvenience caused, but please be assured that
  our maintenance team is diligently working on completing the necessary repairs
  as soon as possible.
  
  Sincerely,
  Bay Property Management Group LLC

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against a property management company who has been managing my rental property in Baltimore Maryland for the last eight years. The account is listed under the property address: **** ******** **., Baltimore, MD 21218.
  
  The property management company had been charging a late fee ($57.00) every month the tenant was late from the beginning of our agreement (September 2014) through 2020. They stopped charging a late fee in 2020 (I believe because there were COVID restrictions). The tenant was late most months from 2020 through May of 2023 when she moved out, but no late fees were billed to her or myself during that time.
  
  When the tenant moved out in May of 2023, I asked for the security deposit to be districbuted. August 17th of 2023 the management ocmpany sent me a bill indicating that $938 of late fees for 15 months covering December 2021 through May 2023 were being taken out of the security deposit my tenant and I had on out account. These late fees were never billed to the tenant or myself while the tenent was active and in the house (which includes Dec 2021 through May 2023).
  
  I feel the changes should have been billed at the time they accrued and the accounting department has mismanaged my account. There are other instances of inaccurate billing in the past (5 years ago they with-held a rent check and billed me for an entire year of management fees I had already paid, though they corrected the account after I brought the issue to their attention).
  
  I am attaching the bill they charged me, and several months of statements from 2022 where there is no late fee listed, as awell as a staement from 2019 where there is a late fee billed, so you can see what isn't there. I am also including the lease.

  

  Business Response

  Date: 09/15/2023

  We appreciate the opportunity to address the consumer's
  concerns regarding the charges found on their statement and offer our
  explanation to rectify any misunderstandings.
  
  Bay Property Management Group are fully committed to
  resolving financial related matters to the properties we manage promptly and
  transparently as we take any discrepancy concern seriously. We maintain
  detailed records of all transactions and deductions including late fees as
  these records serve as a transparent account of any charges associated with the
  tenancy.
  
  Regarding the late fee income charge of $939.38 on the
  owner statement, the amount is the total late fee charges incurred by the
  tenants per the attached disposition letter and that the payment is from a
  deduction of the tenant's security deposit upon move-out as part of the
  standard leasing agreements. This is where we believe the misunderstanding came
  from. The payment for this fee comes from the security deposit as indicated on
  the owner statement attached. The owner does not pay it, and the tenant was billed
  at that time as shown on the attached tenant ledger. Our practice is to ensure
  that payments go to any outstanding rent as a priority without imposing
  additional financial burden on the property owners hence when the tenant moved
  out, the remaining balance is deducted from the tenant security deposit.
  
  In conclusion, there does not seem to be any discrepancy
  on the charges as we feel this was clearly stated in the Owner's Property
  Management Agreement with us under Section 2B that "All late fees shall be
  paid to Manager". The late fees incurred by the tenants have been
  appropriately addressed through deductions from their security deposits as part
  of our standard process. We apologize for any confusion this may have caused
  and we are here to provide the necessary information and address any concerns
  promptly.
  
  We hope this explanation is satisfactory to the consumer.
  
  Sincerely,
  Bay Property Management Group

  Customer Answer

  Date: 09/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the tenant was not charged for the late fees at the time the late fees accrued, that is my complaint. Your response did not address this concern. Bay Management is attempting to collect late fees more than 12 months after they supposedly, accrued, as statements from December 2021 through May 2023 do not include late fee charges. The accounting department failed to bill the charges at the appropriate time, and should not "catch-up" when the tenant is no longer active in the house. The security deposit should be given to the tenant or myself, not held by Bay Management after they have mismanaged the account. (And you are asking me for $85, so there is a cost to me for charges incurred while the tenant was in the house).
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 09/19/2023

  While we understand the consumer’s request for a billing
  adjustment to cover the late fees from their perspective, we would like to
  provide the information from Section 2.6 of the lease agreement "If
  Landlord receives a payment from Tenant which is less than the full amount owed
  by Tenant, Landlord may, in its sole discretion, apply such payment to any of
  the charges owed by Tenant, which may include paying in full any late charges,
  attorney fees, or any other Additional Rent charges prior to applying any amount
  of such payment to the Monthly Rent"
  
  After the tenant makes a rent payment, we remit the
  disbursement back to the Owner in full less the management fee and in the case
  of the tenant, they have been charged based on the tenant ledger and given their security deposit refund with the payment reference found on
  the same report.
  
  In summary, late fees were assessed to the tenant in
  accordance with the terms of their lease agreement and while we empathize with
  the consumer, our practice aligns with the lease agreement terms and ensures
  transparency. We appreciate the consumer’s trust and business over the years
  with our property management services as we are committed to maintaining a fair
  and transparent relationship with owners and tenants.

• Initial Complaint

  Date:09/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in a few weeks ago on august 24th. The fridge was broken upon arrival and the drawers were dirty. A few days after living here and getting those issues resolved, my ac broke. It was fixed the next day but broke again the next day. The hvac person said that there was a crack in the ac unit (most likely before i even moved in) and they need to get a part. It has been 8 days since it initially broke and will not be fixed for another 2-3weeks. I have asked multiple times for a temporary ac unit to be put in and have received no response. It will be 3-4 weeks in total from my ac being broken to it being fixed in the hottest weeks of the year. It is unlivable and unacceptable to live in this heat with no attempt at fixing the problem.

  

  Business Response

  Date: 09/12/2023

  We are sorry to hear what the consumer experienced
  regarding issues of the air conditioning unit. We appreciate the opportunity to
  address this matter and are dedicated to providing timely and effective
  maintenance resolutions as we take tenant concerns seriously.
  
  In response to the consumer’s concerns regarding the
  temporary AC unit, we would like to provide information that we should have one
  available by the end of the week.
  
  Regarding the AC repairs, it was reported on 09/05 and
  our maintenance team promptly responded and initiated the repairs and got it
  working 09/06. However, after the initial repair, it was determined by further
  evaluation that specialized repairs are necessary to address the issue
  effectively since it broke down 09/07. To ensure that the repair process is
  accurate and comprehensive, the owner is requesting a second opinion from his
  qualified HVAC specialist to take a look at the unit today or tomorrow. They
  will be calling to get this scheduled with the consumer.
  
  We understand the importance of comfort and we are
  working diligently to provide a timely resolution.
  
  Sincerely,
  Bay Property Management Group

  Customer Answer

  Date: 09/13/2023

  
  
  Better Business Bureau:
  
  
  A new HVAC company came today and placed a temporarily fix on the AC unit. Assuming it holds. I am satisfied with the outcome no need to go further thank you. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived on the *** floor in the building at *** *** **** for 4 months now. In that time, the elevator (which was advertised as a feature of the building when I signed the lease) has been out of order due to substandard maintenance at least nine or ten times, ranging from a day to up to a week at a time. The management refuses to find a permanent fix for these problems. This most recent time, it went out of order on 8/25 and is still out of order on 9/1. The management will not provide any relevant updates as to when they will fix the issue, and both the property manager and maintenance coordinator refuse to respond to email with any questions about the issue. As I rented this apartment with the promise of elevator access to my apartment, I am seeking rent abatement for the advertised elevator service that the management company has failed to provide on a regular and recurring basis.

  

  Business Response

  Date: 09/12/2023

  We are sorry to hear what the consumer experienced
  regarding the failure of elevator services. We appreciate the opportunity to
  address this matter and provide clarity on tenant concerns as we take the
  satisfaction of our tenants seriously.
  
  In response to the elevator issue mentioned, we would
  like to provide some context and our perspective on the situation. We
  acknowledge that the elevator service being down for a week was in part due to
  the holiday and unexpectedly had to fix the motor at an offsite machine shop.
  Our maintenance team worked diligently to resolve the elevator as quickly as
  possible and throughout the process, there was notification on the entire
  building whenever the elevator goes down, updates and when its back up and running.
  The consumer still had access to their unit via two (2) different stairwells
  and a lot of the issues we had with the elevator were due to misuse by people.
  Holding the doors open too long, allowing trash to go down into the pit, trash
  shoved into the doorways blocking sensors, etc.
  
  We understand the inconvenience this may have caused the
  consumer but the elevator is now working and we have fully resolved the issue.
  While we empathize with the inconvenience caused, there would be no reduction
  in rent.
  
  Sincerely,
  Bay Property Management Group

  Customer Answer

  Date: 09/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The issue was not addressed promptly as the company claims. It took 3 days from the issue being reported for them to even acknowledge it and begin work on fixing it. The stairwells they mention are hard to navigate due to the management storing large air conditioning units in the stairwells and allowing other residents to store their belongings in the stairwells as well. Also, the issue is not fixed as they claim. As per the attached screenshot of a text from the management company, the elevator is inoperable as of today, September 16th.

  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 09/19/2023

  While we are aware that the elevator was not working from 9/16-9/17, our maintenance team have promptly responded and got it resolved. We understand that elevator issues can be inconvenient and apologize for any disruptions experienced, however, our maintenance team is committed to addressing these problems with a sense of urgency. 
  
  We acknowledge the consumer’s concerns about the stairwell being used but that was for a replacement AC unit our maintenance team was addressing. We have also taken steps to address the consumer’s concerns by clearing the stairwells and prioritize the residents safety and comfort. 
  
  We understand and empathize with the consumer but the issue does not warrant any compensation as we are dedicated to provide a comfortable environment to our residents.”
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We experienced an outage of our AC unit on August 11th. When we arrived home and found the temperature in the 90’s in the house we called Bay and had no response. No one even heard our concerns until the following Monday. Then it was until Wednesday before they had repaid completed. The lease says the landlord is to keep the place in habitable order including heat & AC. We did all we could, however as it is August and in the 90’s and incredibly humid the place was unlivable. We had to spend 5 nights in hotels and asked that we be reimbursed for the expense. Bay said they did nothing wrong and wouldn’t give us a penny.

  

  Business Response

  Date: 09/12/2023

  We are sorry to hear what the consumer experienced
  regarding the temporary non-functionality of the air conditioning unit in her
  rental property. We appreciate the opportunity to address this matter and offer
  our perspective on the situation. We take tenant concerns seriously and strive
  to provide timely and effective resolutions to maintenance issues.
  
  In response to the AC service issue mentioned, the
  consumer reported the issue after business hours on Friday, 8/11.
  However, our property management office is closed during after-hours and
  weekends. As the consumer did not call our afterhours emergency line, but
  called the property manager and left a voicemail, the message was received promptly
  on the next business day which is Monday morning, 8/14. Our maintenance team
  acted swiftly upon receiving the report and the air conditioning unit in her
  rental property was fully operational by Wednesday, 8/16.  
  
  It is important to note that the response time aligns
  with our standard operating procedures. While we empathize with the
  inconvenience this may have caused, the consumer should have called into the
  afterhours emergency line, which is exactly what the system prompts them to do.
  In this particular case, the AC unit was successfully repaired to working
  condition within the standard response time therefore we do not find it
  necessary to provide compensation for this matter. We remain dedicated to
  providing the best possible service to our tenants and address the consumers
  concerns promptly and professionally.
  
  Sincerely,
  Bay Property Management Group

  Customer Answer

  Date: 09/13/2023

  I would also like to submit that speaking while Ms. E L**** (August 18th) with Bay Management on the phone the Friday after our AC system was repaired she told me that normally there would at least be a prorating of rent for the month. This is in large part why I decided to go through BBB, given that this was said and now given that it does. It match at all with what Bay says is standard operating procedure, there must be further review. 
  Again, we pay our rent in time every time and follow the lease to the letter, which says that the landlord shall be responsible for maintaining the appliances and systems. If there is a breakdown that is no fault of ours as tenants, we cannot be held financially responsible for damages caused by such breakdown. 
  Thank you for your review and consideration of this matter. 
  

  

  Business Response

  Date: 09/15/2023

  While we acknowledge that AC outage is not listed on the emergency services, however, if the temperature is above 85, our policy is to send someone out. We are aware that the consumer received information for compensation and upon investigation, the consumer was only provided with details of general scenarios depending on the prompt response and repairs. She was asked to provide additional details to assist with her concern but never did.
  
  Again, we still stand by the fact that the consumer never even contacted the afterhours line to request service. Had she have done that, our maintenance team would act as soon as possible. We acknowledge the importance of addressing such issues promptly and maintaining a comfortable living environment for our tenants, however, the consumer only left a voicemail to the property manager after hours. We apologize for any confusion or frustration that this situation may have caused. While we regret the inconvenience experienced by the consumer, the repair was successfully completed within a reasonable timeframe and therefore we do not find it necessary to provide any reimbursement.
  
  

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in their property and they are blaming me for a smell in the carpet and claiming all the stains in the carpet are from my dog. This is all lies and the stains in the carpet have beeen there from prior tents and I’m being forced to pay for it. When there has been other tenants that have lived her before me that have owned pets.

  

  Business Response

  Date: 06/06/2023

  We understand the frustration that the situation may have
  caused however, we would like to remind the consumer that as per the lease
  agreement section 2.13 under the tenant's responsibility at the end of term
  states that "Tenant shall have all carpets professionally cleaned after
  the Property has been vacated by the Tenant". We informed the consumer to
  provide any reference that the carpets were professionally cleaned and we also
  had no record of pets at the property.
  
  We
  conducted a thorough inspection of the home upon move out, and was informed of
  the dog and the carpet concerns that we had hired professionals to complete the
  work. As per the lease agreement, inspections found the padding and carpet were
  saturated with pet urine so the work to get this complete got deducted from
  their security deposit to clean and deodorize the carpet and to replace the
  padding and carpet. Please see attached documents showing the move in report
  which has no mention of a smell, photos of the damaged padding, and a photo of
  the dog.

  Customer Answer

  Date: 06/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  My dog never peed on anything on this property… he is 7 years old and is trained. When was this carpet last changed? How can these stains be claimed as mine? Would like to see if the previous tenants had pets. More importantly if these carpets haven’t been changed in 5 years I will not be held responsible. I will contact my lawyer as well. 
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between March May I asked for a virtual tour via *****, ***, or ****. I repeatedly was told "this is how the process works to hold, you have to pay this, the owner keeps it in good shape, and/or you have to pay that in hand." As time drew closer for me to move, I again asked for the virtual tour but only received a lease dated 5/1bwith a move in date of 5/27. On 5/16bI received a poor-quality video with low resolution (which hide all the uninhabitable features which I assume was the delay to responding to the virtual tour video). I perceive uninhabitable feature as follows: LACK OF LIGHTING via proper fixtures in the 3rd floor rooms, HEATING and/or efficiency as the base boards do not meet on numerous walls were you can see into the wall, hole outside with a small plank in the concrete, the door has a hole allowing light and b***** from outside, numerous holes in the wall near floor with some ****** pad type items attempting to close the gap that rodents/bug still can enter in my opinion i (yes I took photos of the dead bugs and views into the wall/floor). Also, there is glue or putty in spots versus fixing the issue completely such as an electrical major wire type painted over with putty near the electronical box. Also, maybe the whole apartment is off level or sinking as the fridge door slams into the counter top so you have to push the fridge at an angle to close the door. The above-mentioned UTILITY SAFETY CODE STRUCTURE concerns don't end the story but all EMERGENCY EXITS such as windows on the 2nd floor are cracked to where if there was fire someone will cut and harm their hands attempting to catch on top the small piece of the window remaining. I perceive paying was their top priority as I was notified on route day of move in during a 11-hour drive that I couldn't not receive my keys due to my money orders previously sent certified mail weren't received. Is it not better customer service to advance communicate instead of the day of and provide alternates?

  

  Business Response

  Date: 06/05/2023

  We understand the concern the consumer is facing upon recently moving in and we apologize for the inconvenience caused. We would
  like to explain that prior to moving in, there was an inspection conducted to
  make sure that the property was in a habitable condition. Based on the reports,
  repairs have been addressed. However there are certain items we are just
  notified of such as the cracked window. As a third party property management
  company, meaning we do not own the properties we rent as we manage them for the
  landlord, we are already coordinating with owner as well in regard to the floor
  repair.
  
  We are aware that issues may arise after a tenant moves
  in and would like to work with the tenant to address their concerns to make
  sure the living conditions are up to standard. We hope to have all matters
  resolved for the tenant so they can enjoy their residence.

  

  Business Response

  Date: 06/10/2023

  We understand the frustration from the consumer and would
  like to explain that the purpose of the video walkthrough of the property is to
  show the layout. Our technician completed the listed repairs from the reports
  and as mentioned we also conducted a pre move in inspection to make sure the
  property is habitable.
  
  It has come to our attention that the tenant wants a
  refund due to the window cracks with other concerns and we are providing the
  option to repair any outstanding issues that are addressed. We take our
  tenant's comfort, safety and satisfaction very seriously. We aim the issues to
  be repaired as soon as possible for the tenant. Our team is available to
  address any issues and look forward to working with the consumer to address any
  maintenance concerns. The tenant did sign a lease and if she does not move in, she
  will be rent responsible until it is re-rented.  We do not feel there are
  any needed repairs that warrant someone to not move in.

  Customer Answer

  Date: 06/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I plan to speak with the President Patrick F***** and a personal lawyer as per the following: EJ admitted surprise the repairs weren’t done with the walkthrough with Nate and Nate admitted these older houses will have issues and he isn’t trained to see them.  Therefore EJ recently offered discount payments until the issues are resolved. If the company did not violate or make null the lease portion stating  “habitable” which I see numerous Maryland code of real property violated why is the company attempting to fix something when they were initially knowingly wrong (if the company claims nothing was violated). My resolve is a total refund of monies paid and location of the certified monies Nate to date claims to be unable to locate as he claims to be unable to get into contact with the companies Accounting Department.

  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This rental property is trying to force me into a 12 month lease. I was told to fill out something to decline the renewal and I did. However, they claim to not have received it and they auto renewed my lease for 12 months. According to my lease they can not do that.

  

  Business Response

  Date: 03/01/2023

  We apologize for what appears to be a miscommunication
  when renewing your lease. The system made an automatic renewal due to no notice
  that was received through the tenant portal and no entries appears to have been
  documented in regards to a move out. However, we would like to inform the
  consumer that if they can provide a written notice to
  vacate in writing by March 3, we can end her lease on their original end
  date on April 5th,2023.
  
  Sincerely,
  Bay Property Management Group

• Initial Complaint

  Date:02/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a Month in a half we haven’t received mail because our mailbox cluster is broken I spoken with management about this and they informed me that they are working on it but no updates have been made this is big inconvenience because we are falling behind on bills tickets and court cases that we can’t get to because we can’t get mail. I was told to go to the post office by management to get my mail but they close at 4:30 pm and I work 8-5pm I just would like to get my mail I was told that it was a $1500 dollar part and that they are waiting for approval but even still no mail.please help

  

  Business Response

  Date: 02/27/2023

  We apologize for any inconvenience to the consumer and
  understand the urgency of the concern. Upon checking on the matter, we have
  investigated that the mailboxes have no physical evidence that it is broken but
  have determined it needed a lock replacement. We would like to let the consumer
  know that we are working to resolve this concern as soon as possible. We have
  given instructions to place the mail on residents doors until the mailboxes are
  fixed and we have confirmed with the consumer that he was able to receive mail
  from the clerk last week. We are in communication with the consumer regarding
  the concern until it is resolved.
  
  Sincerely,
  Bay Property Management Group