Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Brighton Pools By Hohne has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBrighton Pools By Hohne

    Pool Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    This organization was a 1998 recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers. Check, Cash, American Express, MasterCard, Visa, Discover, ACH, Wire Transfer
    See all additional business information

    At-a-glance

    Customer Reviews

    4.82/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/30/2018

    Years in Business: 70

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Brighton Pools is a pool builder founded 1954 in Maryland. We've built, renovated, maintained and serviced more than 25,000 residential and commercial projects in ten states and four countries.

    Products & Services

    This Company offers Pool Contractors (Pool Contractors,Swimming Pools,Pool Cover Service,Pool Cover Sale,Pool Supplies,Pool Equipment,Saltwater Pool Supplies,Saltwater Pool Equipment,Pool Kits,Pool Service,Pool Leak Detection,Pool Leak Repair,Pool Removal,Pool Maintenance,Pool Remodeling,Pool Resurfacing,Pool Inspection,Pool Heater,Solar Pool Heater)

    Business Details

    This is a multi-location business.

    Find a Location

    Brighton Pools By Hohne has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2780 Lighthouse Pt E Unit 32, Baltimore, MD 21224-5056
      BBB File Opened:
      7/5/1988
      Years in Business:
      70
      Business Started:
      5/1/1954
      Business Incorporated:
      4/22/1968
      Accredited Since:
      3/30/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 98293 for this business, issued by Maryland Department of Labor. The expiration date of this license is 7/29/2024.

      These agencies may include:

      Maryland Department of Labor

      500 N Calvert St Ste 401

      Baltimore MD 21202

      (410) 230-6001

      http://www.labor.maryland.gov/

      BBB records show a license number of 2705185238 for this business, issued by Virginia Department of Professional and Occupational Regulation. The expiration date of this license is 1/31/2025.

      These agencies may include:

      Virginia Department of Professional and Occupational Regulation

      9960 Mayland Dr

      Richmond VA 23233

      (804) 367-8511

      http://www.dpor.virginia.gov/Boards/Contractors/

        • Maryland Home Improvement Commission (MHIC) #20839 – Expires 07/29/2024
        • Maryland Construction Firm #30877118 
        • Maryland Certificate In Good Standing #D00234716
        • Virginia Class A Contractors License #2705185238 – Expires 01/31/2025
        • Virginia Commonwealth State Corporation Commission #11441759
        • Delaware Business License
        • Delaware Middletown Business License #22-31927 – Expires 12/31/23
        • Pennsylvania Home Improvement Commission Registration #PA166207 – Expires 07/07/2023
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hohne Pools
      • Hohne Pools And Spas, Inc
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      10:00 AM - 5:00 PM
      Su:
      10:00 AM - 5:00 PM
      Business Management
      • Mr. Gary W. Hohne, President/CEO
      • Mr. Gary Hohne, CEO/Owner
      Contact Information

      Principal

      • Mr. Gary W. Hohne, President/CEO

      Customer Contact

      • Mr. Gary W. Hohne, President/CEO
      • Mr. Gary Hohne, CEO/Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Also, please see letter attached The specific issues encountered are detailed below by Brighton Pools by Gary H**** : Plaster: The plaster exhibits wavy and uneven surfaces with splotchy coloring throughout. Coping: Originally perfect, the coping faced issues when one brick proved to be too light in color. Subsequently, the grout was damaged by acid and cut out with a circular saw, leaving cut marks and chips throughout many of the coping bricks. Grout: Initially in perfect condition, the grout suffered damage from acid and was poorly replaced. The replacement is very rough and uneven, with many areas left unfilled on the underside during the sawing process. Concrete Patio: Several areas on the concrete patio were extremely rough and appeared discolored due to heavy broom marks. Gary's attempt to address this with a patch coating, promising improved aesthetics, proved ineffective. The materials company later confirmed an excessive water mix, resulting in a weak and undesirable powdery finish. Subsequent attempts at coating worsened the situation, with concrete coating spillage over the coping, subsequently damaged by acid wash, as detailed above. I find myself deeply dissatisfied with the overall outcome of the project, and despite efforts to rectify the situation, the subsequent attempts at correction have only exacerbated the issues. I kindly request your urgent attention to mediate this matter and ensure a satisfactory resolution. Your intervention is crucial in holding Brighton Pools accountable for the substandard workmanship and preventing similar issues for future clients. Thank you for your prompt attention to this matter. Sincerely, ***** ********
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kelsey B

      5 stars

      05/03/2024

      Amazing service and top notch quality. I would highly recommend this company for any of your pool service needs.

      Brighton Pools By Hohne Response

      05/09/2024

      Thank you so much Kelsey, it certainly was a pleasure to work for you!

      Local BBB

      BBB of Greater Maryland

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.