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Business Profile

Modular Buildings

WillScot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modular Buildings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    More than 2 years ago my business Top Notch Drywall, has received bills from Willscot formally Allied for a storage container that is located at my ex wife's parents house. We have repeatedly been in contact with them and our attorney also has sent them a letter. My ex wife embezzled from my company and this trailer rental under my company was just one more way she stole from the company. We have all correspondences with them as well as us letting them know this was part of a lawsuit. We even went as far as filling out the form for them to pick the trailer up however they supposedly were unsuccessful in doing so. My company's reputation is at stake for past due invoices that I didn't authorize of sign the contract for.

    Business Response

    Date: 09/18/2025


    ******** ******
    10:46 AM (14 minutes ago)
    to me

    ****, just an update I am planning to speak with this customer as I need some additional information to review this matter internally. 

     

    ******** ******



    VP, Legal & Compliance

    Business Response

    Date: 09/29/2025

    ******** ******
    9:39 AM (0 minutes ago)
    to me

    Good morning ****.  We have resolved this matter with Mr. **************

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented from Acton Mobile back in 2017/2018. They were purchased by Willscot. WE were done with the rentals and all good. nearly a year, give or take, we get emails owing all this money.
    1-Damages-They stated the units were damaged. I stated they were great when their company picked them up and no one stated any damage. I have numerously asked for pictures from several employees and collectors to no avail on getting pictures.
    2-More rental invoices-get no bills for over a year, gice or take, and they have new invoices. We paid these invoices and now we are getting a call about another rental invoice and the damages. I have numerous emails to collectors and employees within this company, they buy you but when you need proof or info regarding them contacting you the ghost you and provide you with no information. Then this cycle happens again every year. Please leave me alone

    Business Response

    Date: 10/10/2024

    Dear BBB, thank you for allowing us to respond to the complaint.  Customer's account with us is closed. 

WillScot is NOT a BBB Accredited Business.

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