Reviews

This profile includes reviews for Advanced Security Safe and Lock, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advanced Security Safe and Lock, LLC

  6318 Reisterstown Rd Baltimore, MD 21215-2309

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  Advanced Security Safe and Lock, LLC

  2061 York Rd Timonium, MD 21093

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  Advanced Security Safe and Lock, LLC

  217 E Baltimore St Baltimore, MD 21202

Review Details

• Review fromHal L

  Date: 11/12/2025

  1 star
  My complaint revolves around this company's failure to inform me that there was a $155 charge just to send someone out, regardless of whether they do anything or not when I made the appointment. The technician, who was very nice, was at our home for 8 minutes, only to confirm something that we knew: that the key was stuck in the cylinder and would not turn. He could not solve the problem, and did not mention anything about the charge to come out, nor did he have me sign anything. Later that day, we got a call that we owed $155 for the visit. We had used this same company 19 months previously to re-key all the locks on our house, and they claimed that because of that visit, and because "of the standard charge in the industry", that I should have known that the fee to make the appointment was $155. They went back and checked the recording of the appointment I made, and admitted that the person making the appointment did not inform me of the charge, but claimed that "it is the customer's responsibility to ask what the visit charge will be". When I called to complain that the fee was incredibly excessive for what was done ($1162.50/hour!), the business manager, who was extremely argumentative (at this point, admittedly so was I, but no insults, cursing, or name calling was done by either side) grudgingly reduced the fee to $90, saying "that was an awesome deal". I said that was still $675/hour, and felt it remained unreasonable. She insisted she gives "excellent customer service", but refused to answer my question: "Do you think it is excellent customer service to not inform a customer what the fee is for someone from your company to come out?". In fact, she answered my question with a question (always a poor thing to do in customer relations): "Don't you think a customer needs to ask a company how much it costs to send someone out?". I do not, and everyone I know who I have related this incident to does not either. I will not be using this company again.

• Review fromavigdor d

  Date: 03/28/2024

  5 stars
  As a property manager overseeing rental houses in Towson, Maryland, I've consistently relied on Advanced Security Safe and Lock for all my security needs. Their expertise in handling various locks and security systems is unmatched, ensuring the safety of my properties and tenants.
  What sets Advanced Security Safe and Lock apart is their fair pricing and professionalism. They always arrive on time and deliver exceptional service with a keen attention to detail. From Towson to Baltimore and beyond, their reach extends across Maryland, catering to diverse security needs.
  In conclusion, Advanced Security Safe and Lock is the epitome of excellence in locksmithing. Their reliability, fair pricing, and professionalism make them the top choice for anyone seeking top-notch security solutions in Maryland.

  Advanced Security Safe and Lock, LLC

  Date: 04/04/2024

  Thank you so much for your glowing review of Advanced Security Safe and Lock! We are thrilled to hear that you have consistently relied on our services for your security needs as a property manager in Towson, Maryland. Our team takes great pride in providing unmatched expertise in handling various locks and security systems, ensuring the safety of your properties and tenants.
  We are delighted that you have found our fair pricing and professionalism to be standout qualities. At Advanced Security Safe and Lock, we prioritize delivering exceptional service with a keen attention to detail, and we always strive to arrive on time for our customers. It's wonderful to hear that our reach extends across Maryland and that we have been able to cater to diverse security needs in Towson, Baltimore, and beyond.
  Thank you again for your kind words and for choosing Advanced Security Safe and Lock as your trusted locksmithing partner. We look forward to continuing to provide top-notch security solutions for you and your properties in Maryland.

• Review fromDavid M

  Date: 05/22/2023

  5 stars
  Advanced Security Safe and Lock simply delivered an outstanding service for my restaurant. Their team was punctual, professional, and knowledgeable. They efficiently installed new locks, demonstrating an impressive level of expertise. The customer service was commendable, with all our questions answered promptly and thoroughly. All in all, a top-tier service I would not hesitate to recommend! Five out of five stars.

  Advanced Security Safe and Lock, LLC

  Date: 04/04/2024

  Thank you so much for taking the time to share your experience with Advanced Security Safe and Lock! We are thrilled to hear that our team delivered outstanding service for your restaurant and that you were satisfied with our punctuality, professionalism, and knowledge.
  We take pride in our expertise in installing new locks efficiently and ensuring that our customers receive top-tier service. Our goal is always to provide excellent customer service, and we are delighted that we were able to answer all your questions promptly and thoroughly.
  Thank you for recommending Advanced Security Safe and Lock, and for giving us a five-star rating! We truly appreciate your support and look forward to continuing to serve you and your business in the future.