Customer ReviewsforOrganic Lawns

I've been a customer of Organic Lawns since 2014, and I appreciate the stellar customer service rendered by Rob and his team. With all the leaves in my yard in the fall, he's happy to reschedule the treatment until I can get them up. I've never had an issue with billing or scheduling. In addition, the lawn treatments have improved my lawn greatly!

Dear Patty,

Thank you for reaching out to the BBB! We love servicing your property and have enjoyed seeing wonderful progress in your beautiful lawn. We are so very excited for this upcoming year and are very fortunate to have you as our customer. We will continue to work hard and our goal is to have your lawn the best in the neighborhood. Thank you for the kind words will be sure to read your thoughtful review to our staff in the morning and I look forward to seeing you on the lawn this Spring.

Sincerely,

Robert
OrganicLawns.NET

Five stars from me.

I have used Organic Lawns for over 7 years. Rob and his crew do my shrubs, all turf, aeration and seeding, fertilizing, etc.,. they always have done a great job. They are timely and w/o any billing issues. I would recommend Organic Lawns to anyone interested in having a professionally maintained yard.

Rob & his crew are responsive and attentive. Organic Lawns has a 4.8 star rating on ****** with over 120 reviews. Don't be influenced by ****** or ********** comments. When you are starting with a lawn that's been neglected and needs attention, you can't expect overnight changes. From my experience, it can take a full service program implemented for 2 years before judging results. I don't believe either of those customers who gave the 1 star reviews let the process unfold in order to see the positive outcome that I was able to see at my home.

I hate to see a good company and person be so negatively portrayed and felt the need to set the record straight and hope that my positive review can overcome the negative ones previously mentioned.

Rob D.
Timonium / Lutherville, MD

Dear Robert,

I wanted to thank you for reaching out the Better Business with your review. It is incredibly heart warming to read the positive comments and kind words you offered to OrganicLawns. We very much enjoy servicing your beautiful lawn and are appreciative to have the opportunity to help your lawn stay happy and healthy for the past 7 years. I will be sure to extend your goodwill to our hard working staff tomorrow at our daily morning meeting. Our staff will also use your review as inspiration to continue serving our wonderful clients with an extra pep to our step and an even bigger smile on our face to start the day!

Sincerely,

Rob
OrganicLawns.NET

CAUTION: Organic Lawns destroyed my lawn. When I contacted Rob/Ron, he stated that the lawn was dormant. I religiously, regularly watered my lawn before. I increased my water bill by trying to revive it. It did not. I had to step and restart my lawn costing me an unnecessary expense. I was none-too-pleased.

Rob/Ron has taken unauthorized monies from my account. Which is pilferage. He fiends daftness by muttering-- "oh, I'll refund your account, after performing an unwanted tap-
dance--when you call him on it--he knew that he was caught like a deer in headlights. It made my head explode.

After that call and haven taken monies from my account--had the unmitigated gall-- to casually state, "I'm at a restaurant right now." I guess he was after taking extra funds from my account!

As gracefully as I could, I compelled him to return my monies immediately without delay. Not now--but RIGHT NOW! This brazen act of deceit is not an acceptable business practice. I even went so far as to educate him on business ethics and integrity. He failed miserably even with my driving home several points more than once. The exasperation is real.

He will call to inform you that they are coming out the day before--debiting your account before the services are even provided. That is a terrible idea. Here's why: I could have no longer owned the home, placed in a nursing home, or bid the world a final farewell.

Rob/Ron does not make good choices by never mentioning that he added charges for something you never agreed too in the first place. He has done it at least three times. I finally divorced, Organic Lawns.

Hopefully, after reading this unflattering review he will humbly redirect his course of mendacity. --Yvette M. P*********

Dear Yvette,

In the summer when temperatures reach in excess of 90 degrees and there is limited irrigation tall fescue grass goes into a dormant state. It is completely natural for a lawn during this short stressful period to turn brown due to the high heat and duress of any typical Maryland summer. This is very normal and it is how your lawn protects itself. We are disappointed you have decided to cancel OrganicLawns because we offered a very fair price of $49.95 and were making wonderful strides in your lawn. Your lawn is thicker, greener, and healthier and we were very happy with the results we were making in a short amount of time. When you called OrganicLawns and I mentioned I was at a restaurant it was because your telephone call occurred after working hours at 8:30 p.m. on Saturday night and I was with my wife and 2 beautiful daughters. I kindly answered your telephone call after normal hours as a courtesy to help you with any questions you may have. We believe our customers are part of our lawn care family and wanted to be accessible to you even if it happened to be late on a Saturday night. We enjoyed servicing your lawn and appreciate your past business.

Sincerely,
Robert
OrganicLawns.NET

Robert, you neglected to take responsibility for overcharging my account of $148.95 when I had cancelled the services with Organic Lawns on my last application. The grass never returned to the healthy state. As you stated in your response...the price that I agreed to was $49.95. That's it. That's all. You cherry-picked to set the narrative to be favorable to your company. And, I refute that. As far as being out to dinner with your family and it was after hours. Then you should have made the choice, of calling me back on the next business day. And, I will not take responsibility for that--my call was not an emergency. It was about the lawn--not a medical emergency. I had to start the process from scratch--dethatching, aerating, fertilizing, putting down top soil and grass seeds, which is not what I should have had to do at all. I'd like a response to your having charged me $148.95. 1) When I cancelled the service, 2) You had taken monies from my account without my consent even--before contacting me. Therefore, that is considered pilfering. Had I not received my notice of deductions from my financial institution--you would have gotten away with it.

Do not use!!! Totally ruined my lawn! When I called was told that the lawn was dormant- this was in June and my lawn was brown and dead! When I asked what they would do to make it right - I was told that nothing they put on the lawn would hurt it and would come look at it - but never showed up. Terrible customer service!!! DO NOT USE!!

Dear Patricia,

You contracted OrganicLawns less than a year ago with a severe fungus issue and a very damaged lawn. We were very transparent with you from the beginning and let you know that lawns with funguses can be improved but it does take a little patience because the life cycle of the fungus is lengthy & more importantly the severe damage your lawn had taken from the fungus would take 1-2 full seasons to correct. You then reached out to us on June 7TH, but you you did not request a consultation , you in fact cancelled our service at that time which was a little over 6 months from inception. We feel we could have corrected the original fungus issues and are very sorry we were not allowed enough time to create a beautiful lush green lawn for you and your family. We truly enjoyed servicing your property and wish you the best.

Sincerely,

Steven & Robert
OrganicLawns.NET