Business ProfileforFMB Laundry, Inc.

I’m emailing to formally address ongoing issues with the laundry machines provided by FMB at **** **** **** ****** Arlington, VA 22202 (***** ***** *****). Despite previous complaints, the machines continue to malfunction regularly, causing inconvenience and damage to residents' property. For several months, I have encountered consistent problems with the laundry machines and dryers going out of order frequently, resulting in delays and frustration. Most recently, I experienced a distressing incident where my clothes became stuck in one of the malfunctioning washers, further exacerbating the inconvenience (was reported to the receptionist). However, the pinnacle of my dissatisfaction occurred yesterday 02.19.2024, when utilizing one of the dryers (number 39 at around 6.30 pm), which unfortunately stained my two t-shirts and most importantly an expensive sweatshirt, as evidenced in the attached photo and the photo of the sweatshirt’s price. This incident represents a significant financial loss and highlights the unacceptable state of the laundry facilities provided. In light of these recurring issues and the damage incurred, I demand a full refund for the cost of the garment that was damaged. It is imperative that immediate action is taken to rectify the malfunctioning machines and ensure the provision of adequate laundry services to all residents. I expect a prompt response outlining the steps being taken to address these concerns and the proposed resolution to compensate for the damaged clothing. Failure to do so will leave me no choice but to escalate this matter further. Thank you for your attention to this matter. Sincerely, ******