Business ProfileforWingate by Wyndham Hotel BWI

My husband and I stayed at this hotel in November,2021 and there were no issues or concerns with our stay. However during our recent stay this month we were advised that it was aware under new management. When we checked in a few hours early we were charged a fee. The room that was provided during check in was not what was requested because it was too small. When I voiced a compliant via phone to the front desk I was told to come to the front desk to get a new room. One of the managers on staff showed us a new room and on the surface it was like the room we had in November(King Superior Suite). After the manager left there was a strong smell of incense in the room that did not respond to my spray. Secondly, when my husband sat on the bed we heard a loud bumping noise. At first we thought the noise was coming from the room next door. However, we discovered the bed was broke. My husband call the front desk to voice another complaint regarding the bed. At that time we made the decision to leave the hotel. Once we went to the front desk we wanted to speak to a manager. The male worker indicated that the manager was not available and we can return the next day to speak with him after 11:00am. He also charged us for the room that we did not stay in. We did not think that was fair because of the poor service we received. On the following day we returned and spoke to the Manager to discuss the issues regarding the poor service we received and refund for services not rendered. The manager was very unprofessional and refused to provide a refund. The male worker who was present when we left indicated "he did not know the bed was broke" when approached by the manger. I want to let others know not to visit this site due to poor management and customer service.