Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 18, 2024, we went to GBMC ER because our daughter had blood in her stool. We waited for hours before finally getting into the hospital. The pediatrician came to our room
  and said they will test the stool sample to make sure it has blood in it. Then she left and left us in the room for about another hour. After an hour the pediatrician came and the nurse tested the stool sample and confirmed it has blood in it. But it was already 3 to 4 hours after we arrived the ER. Then the pediatrician said they need to withdraw blood and test my daughter’s blood. The first nurse came in with her long hair untied (this is so unprofessional that the long hair can touch patient’s arm and pollute the area that will get blood draw). This nurse’s hands were shaking and she tried the first time, there was no blood come out, so she moved the needle under the skin and tried a couple times, and still no blood. My daughter, a 3 year old quiet girl, was so painful and cried
  so loudly. This nurse said she will try a second time, if it doesn’t work, she will call someone else who is more experienced. The second time, she did the same, and her hands shakes even harder and still tried to push the needle under the skin a couple times. My heart was bleeding watching this unprofessional nurse hurting my vulnerable daughter. Then she called someone else in and the second nurse is obviously more professional and experienced than the first one and finally got the blood. My daughter’s arms was purple for many days after the first nurse hurt her and it was so painful that we can’t even touch that area on her arm. After another 2 hours, we were told her blood level was normal and we can leave. After staying in the hospital for 6 hours, we left with no medicine or treatment and the wound on my daughter’s arm.
  
  I request GBMC to waive my bill of $1,324.8 and refund me the portion of $327.81 that I already paid.
  
  GBMC is worst and they don't care about patient at all!!!

  Business Response

  Date: 12/12/2024

  The patient (Parents) and patient came into the ED on 02/18/24. This was investigated by our Quality and Patient Service Group as there was a complaint about services. They did an investigation and the training was given. The patient's mother agreed for the services and has already been paying the charges agreed on a payment plan. Payment have already been made. The patient's parents are more the welcome and ask for the medical records. Thanks.  

  Customer Answer

  Date: 12/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I know the hospital did an investigation, but they insist that the hospital did nothing wrong but they didn't provide any detailed resolution or how they deal with the nurse who hurt my daughter.

  First, in the investigation letter, the hospital said the nurse did the blood draw within one hour after the doctor's instruction, but my argument is that the doctor left us in the room for more than one hour before she gave the instruction to the nurse. I ask the hospital to release the video recording in the hospital to verify how long did it take for the doctor to put in the order. 

  Second and also the most important point, the manager of the nurse called me and said they did what they should do to that nurse who hurt my daughter. But the manager rejected to tell me any detail about what the hospital did to that nurse. The nurse didn't tie her hairs and her hairs touched my daugter's arm when she tried to draw the blood. Also the nurse tried twice with her shaking hands and made my daughter's arm purple for a week after that day. According to that nurse's behavior that day, it is reasonable for me to believe that the hospital didn't train their nurse appropriately or that nurse was not in a good situation when she treated her patient. I ask the hospital to let me know what measures they did to improve their service and to prevent this from happending again. Also I need to know what punishment the hospital gave that nurse. I also ask for an apology from that nurse but the hospital never did that. I ask the hospital not to disclose my information to that nurse because I am afraid of that crazy women. But I ask the hospital to ask that nurse to write an apologigy letter to me with her name and signature and the hospital can upload the letter to this BBB portal. 

  My request: 

  1. Apology letter from that nurse with her name and signature

  2. Adjustment of the bill GBMC sent me, I don't think it's fair for me to pay that whole amount for the terrible treatment experience GBMC gave us.

  I am paying the bill on a monthly installment plan, not because I agreed with the bill, just because I don't want the bill to affect my credit score. As a patient, I have no other choice but paying your hospital even though you don't worth that. But I will fight for my daughter until the end of the world.

  
  
  Sincerely,
  
  
  
  ******* ****

  Customer Answer

  Date: 12/13/2024

  Ok I won’t ask for apology. But other than the apology, I still request GBMC to investigate my case, release video/audio recordings of what happened at the hospital that day (2/18/24) and adjust my medical bill! They hurt my daughter and they don’t worth any money!

• Initial Complaint

  Date:05/07/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New patient of Dr Elman. Wrote to him about adverse effect from meds. He left me a voicemail a week ago to call him or his nurse. At the towson location of gbmc twice messages were never relayed as nobody returned call. At his owings mills location his asst/receptionist lied about giving him the message. Have heard nothing. Then when I call Towson I can be on hold for excess of half hour. Unacceptable!!!

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst ER experiences I've ever had. Tonight 3/30 pm to 3/31 early morning hours, I waited 4 and a half hours to get 2 tests done. 850pm to past 130 am. Didn't choose to come here, the ambulance took me here. Never got a bed and they only told me I was getting discharged because I wheeled my wheelchair myself up to the front to ask. They need more staff. One of the waiting room chairs still had dried blood on streaking down the leg of it. I wish I could honestly give negative stars. Unprofessional and all over the place. Staff is absolutely miserable and it's obvious they don't want to be here. Tonight they tried to get me to sign off to discharge without talking about the results with a doctor. Gave me a packet and expected me to leave. I am currently waiting to speak with a doctor. A previous incident a year or two ago I waited for hours when an infection got worse and they told me to come back if that happened. Waited hours in the waiting room for the doctor to not even look at the wound. He said I had to wait for my colon surgeon consultation and gave me Percocets and sent me on my way, which I'm pretty sure is illegal. Upset with how that went, I took myself to St ******** and actually had the wound evaluated and treated and had surgery to remove it and actually got a hospital bed. I plan to address these incidents with higher **** Next time an ambulance mentions here I will say no. Don't come here.Spoke to the doctor *** claimed this is how hospitals operate nowadays. No hospital should operate like this. As I wheeled myself to the exit I saw dried blood on the floor as well, not cleaned up. Blood is a bodily fluid and biohazardous material.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/2022 I was admitted into GBMC for the birth of my daughter. I spent 3 days in the hospital. There were several issues with meal deliveries and medication that wasn't provided so I requested an itemized statement on 12/18/2022 to ensure I wouldn't get charged for services/supplies I didn't receive. The bill for the birth of my daughter was quite high even though it was an unmedicated birth. On 12/18/2022 was told an itemized bill was sent in the mail (Didn't receive it). I proceeded to follow up on the itemized bill via ******* Messages, phone calls to the finance department and even reached out to the Health Information Management Release Information department. I have screen shots and emails that show I have been requesting an itemized bill since 12/18. The hospital has FAILED to provide an itemized bill, but they sent my bill to collections because they want payment.
  I DO WANT to pay my bill, but want to review the charges before doing so. I don't know what else to do to receive an itemized bill. This is extremely frustrating.

• Initial Complaint

  Date:02/20/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family member who is confused and has dementia was transferred by GBMC to another facility and the family was not notified first. Was told on Friday he would not be transferred. He was today and it put a lot of unneeded stress and anxiety on the patient and family. He was transferred to a unit that was not appropriate for dementia per the RN at the new facility. This is totally abuse and against the Patients Bill of Right.
  Thank you for listening.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was at the emergency room, we have received a bill. I called asking for the details as I did not understand why the amount was so high, I got another bill, I called again asking for a detailed report, got another bill, called again, asked for a detailed report, finally got the report. Called back questioning charges on that report, the rep took all the information, explained that I will get response in mail. I got another bill which was a quarter of the initial bill and a couple of days later I received a call from the collection agency. Called them back, got hung up on (that's actually very normal, they promise they were transferring you and just hang up). Called again, was told that I was supposed to send them request in writing, explained that that was not what I was told over the phone, was promised that the director will call back immediately and - nothing! They ruined my credit; someone has to take responsibility
  

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 14, 2022/11/22) */
  I would like to help, if the patient can contact me directly. We have an outside agency that doe all of our collections. We do not have this patient on file. We also do not report to the credit b. If you have any questions please contact me directly at XXX-XXX-XXXX.