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Business Profile

Home Buyers

Panda Pro Home Buyers
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

    Business Response

    Date: 01/21/2025

    We always do our best to remove anyone from our mailing list who wants to be removed.  I will add your address and name to our do not mail list if it is not already there.  We also have a web site dedicated to this and it is on all of our mailers.  It is ***********************.  You should not receive anymore mailers as long as the address in your complaint is the address the mailers are going to.

  • Initial Complaint

    Date:04/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19990793

    I am rejecting this response because: panda pro failed to provide me with a direct email contact so I could have my info removed. 

    Sincerely,

    ******* ********

    Business Response

    Date: 05/20/2023

    We remove anyone from our mailing list that requests to be removed.  We don't want to mail anyone who's not interested as it would be a waste of money for us.  We actually have a phone number and a link on our web site to be removed.  It is possible that the new mailer went out before we were able to remove him.  We send out the milers several weeks ahead of time.  

    Business Response

    Date: 05/23/2023

    He can email us at info@pandaprohomebuyers.  All he needs to do is include his name and the address he wants removed.  We will not mail him anymore once we have the request.  He can also go to ****************************************.  This is stated on all of our mailers.  If neither of these options works for him then he can respond to this email with the information.  I will try to make this as easy as possible for him.

Panda Pro Home Buyers is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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