Reviews

Review Details

• Review fromAlison H

  Date: 12/05/2024

  1 star
  If I could leave 0 stars I would. This company does not deserve even a 1 star rating. HORRIBLE customer service. It is all about the money; which is very expensive, processed GARBAGE!!!
  DO NOT WASTE your money. This is a quick fix. The minute you stop the program, the weight comes back with a vengeance.
  The order was processed, shipped, and my credit card was charged even though I canceled my membership. They did not care. They told me I would have to wait until I received the shipment I did not want and process the return at cost to me.

• Review fromDominique C

  Date: 09/26/2024

  1 star
  In my opinion.. it’s all fake. I lost 10 pounds within only 5 months of following everything. My bloodwork came out all backwards and slight high blood pressure. Seriously…I was doing better before I started this program.
  Most of these people are using the shots to lose weight faster. And once you go off the program you gained more weight.

• Review fromIesha W

  Date: 07/05/2024

  1 star
  This company charged my card twice for one transaction and then when I tried to get the refund I was given the run around. The first representative told me they didn't even know when they would process it. The second one said he saw the refund processing but still no results. The third one said he didnt even see the refund processing and after almost 2 week delay said, oh we need proof. Well why do you no longer see it? I canceled my membership within a couple of weeks.
  Then there was an additional charge on my account of $500 even after me telling them I was supposed to get a refund. The customer service was terrible and the refund still wasn't processed after me calling 3 times. I ultimately filed a complaint with my bank and currently waiting for my refund.

• Review fromJucelia R

  Date: 07/02/2024

  1 star
  I requested a shipment/box to be returned (while it was in it's way), within a few days they received back, and I was told that after 5-7 business days I should see my money back. I have written them many emails, I have a RMA # and a few case #. And I have made many calls for this return and it's just a policy excuse after another. 1st was 5 to 7 business days, then they said their policy is 9 business days. guess what? it's way passed that and nothing. case has been escalated to higher priority and nothing yet. This company wants your many but when it comes time for them to be honest. they FAIL!

• Review fromLisa S

  Date: 05/04/2024

  1 star
  I requested to return 7 items. I was provided a return label. Two days later, I requested to send back everything that I had left and cancel my subscription. The customer service representative would not provide me an additional return label, stated they could not do that since I already had requested one. She ASSURED me that I could return EVERYTHING with this one label, even though the label clearly stated I was only returning 7 items, when in fact I was returning 16. I was also told that I did not need to send back the product in their original boxes ( I didn't have a box big enough to send everything back). I begged the CSR to take inventory of what I was sending back additionally and she would not. I took pictures of EVERYTHING I was sending back for fear of something happening, them claiming I never sent back inventory. I started this process April 8. They received the inventory I sent back April 15th. If they received the original 7 items, they received all 16 items as I packaged them together. They processed the original 7 item refund but refuse to refund me the additional 9 items I sent back stating the *** label does not match the weight of the box. I have spoken to 6 different CSR either via text or phone. I was told that they will not process the additional return stating the weight of the box does not match. I REFUSE to let this go. They owe me $131. I do not have the support of my former coach as she believes she cannot provide any additional help. If I could give ANYONE a piece of advice, it would be to NOT join OPTAVIA. Single worst experience I have ever been through. I'd like to give them a negative 5 star review

• Review fromLaura D

  Date: 03/17/2024

  1 star
  I requested an order be canceled. The company still took my money and shipped my order. Which was fine because I did request the cancellation when the order was in process. However, then the company stopped the order while it was already on the way to me. Now almost a month later, they still have my significant amount of many AND they have the product on the way back to them. They are refusing to refund my money until the order is physically returned to them, even though they requested the stop on the delivery and initiated the package be returns to them. They don’t care about the customer at all. HORRIBLE COMPANY!!!

• Review fromDiana P

  Date: 02/23/2024

  1 star
  I wish I could give Optavia negative star rating. They do not even deserve one star. I just spoke to Nicholas who works at the HQ call center in Baltimore, MD as a supervisor. I explained to him that I would like to close my account to not receive any more monthly orders. I do not know the email I used. I only had an old account number from about a year ago. Even though I have the box with the Sales order number on a sticker (there was no paperwork inside) and offered this number to him several times in the beginning of the call and he said he could not do anything with it. His only solution was for me to call my coach, which I have explained I have tried a few times in the past, but did not hear back from her. I asked him if he could contact her and he said he was not allowed to do so. It’s ridiculous that she can close my account, but him being a supervisor cannot do so. And he works at Optavia HQ with all of their information in his computer, and he can’t access the same information that she can access? Ridiculous! Nicholas proceeded to Interrupt me repeatedly, speak over me and continually repeat unhelpful, phrases such as without that number there is nothing I can do for you, I already told you, as I said, before, and other phrases that were unhelpful. After 15 minutes he said if I can give him a sales order # he could “probably”try to initiate a “refund inquiry case”. He said it’s not 100% guaranteed. I asked him if he could send me the information to my current email address not the one that I cannot find and he said no. It must go to the one that’s associated with the account, even though they can’t find the account. Of course, I told him that doesn’t make any sense, and he just kept repeating the same thing. Octavia has no business employing people like this to speak to customers. It’s a waste of my time and it’s not going to create positive reviews for them. I will never do business with Octavia again!

• Review fromBardar K

  Date: 11/10/2023

  1 star
  Why can’t I use my EBT food card to buy this product the company is very discriminatory against people like myself.

• Review fromBarri N

  Date: 10/24/2023

  1 star
  Website is confusing and very difficult to order from. Not able to cancel an order placed seconds ago.

• Review fromJan S

  Date: 10/15/2023

  1 star
  Horrible trying to cancel. I canceled my order and the next day they sent out the product. I called and email so they could intercept the package so I would not receive it. They did not. I feel they just wanted a reason to charge the 500 dollars and now I have to ship the box back and pay for it to be shipped back and wait on them to give my money back.