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Business Profile

Event Ticket Sales

F2 Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two general admission tickets and one parking ticket to the Asia Collective Night Market event ran by F2 Entertainment held on August 20, 2022. The company claimed on their website that it was required to purchase a parking ticket if you were driving by car so I did so. When arriving to the event, not only was there a multiple hour wait in traffic to arrive to the event, there were no marked parking spots and people parked on the grass and nobody scanned our parking ticket when F2 Entertainment claimed that parking tickets would be checked and we would be denied parking if we didn't pay for the tickets. That was a lie and no staff member checked anyone's parking pass ** we shouldn't have had to buy it in the first place.

    Furthermore, me and multiple other people witnessed hoards of crowds walking into the event without tickets being scanned. I unnecessarily had to pay two admission tickets of $12.50 and a parking pass ** $12.50 for a total of $37.50. I emailed F2 Entertainment multiple times for a refund and they stopped responding to me as of September 9, 2020. This company lied to many people and the event overbooked as it was extremely crowded and it took hours of waiting in line to purchase any food at this food festival. They lied about needing to pay for a parking ticket and I saw many people walk in while staff didn't even check if they bought tickets.

    The event was unorganized, overly crowded and not regulated. There is even a facebook group called "Asia Collective Night Market Disaster" where many people share evidence of this company scamming them. Some people received refunds while others didn't, and I don't know why I never got a refund while some others did.

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    F2 Entertainment was responsible for the Asian Collective Night Market event, held at the Howard County Fairgrounds on 20 August 2022. Due to overselling tickets, the event was not what was promised. Many vendors ran out of food, the venue was beyond overcrowded which made it impossible to navigate, and parking was such a disaster that it took hours to reach the event at all. About 1-2hours after the event started, they stopped scanning tickets for parking and admission, meaning anyone could walk in. They are now offering a refund to those with unscanned tickets, but nothing for those who had tickets that were scanned - even though, due to their actions, the purchase of the tickets was unnecessary. When I tried emailing them to get a refund, they copy/pasted the same message and refused to acknowledge that they did not deliver the promised experience.

F2 Entertainment is NOT a BBB Accredited Business.

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