Complaints

This profile includes complaints for Constellation NewEnergy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Constellation NewEnergy, Inc.

  100 Constellation Way Ste 500 Baltimore, MD 21202-6302

  
• 

  Constellation NewEnergy, Inc.

  1221 Lamar St Ste 750 Houston, TX 77010-3038

• 

  Constellation NewEnergy, Inc.

  116 Huntington Ave Ste 700 Boston, MA 02116-5749

• 

  Constellation NewEnergy, Inc.

  Columbus, OH 43240-4058

• 

  Constellation

  PO Box 105223 Atlanta, GA 30348-5223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease where I live, ********************** is up on October 24, 2025. My electricity contract with constellation ends on September 6, 2025. My lease requires that I give them a 60 day move out notice which makes my lease ends on October 24th, 2025. constellation give 14 day notice of no cancellation. otherwise you will pay $150 cancellation fee. I followed their rules and called constellation to see if I followed their rules. My daugther had found me a new house, set up the water, sewer and electricity utililities with the city of **** tx people that are responsible. The information was uploaded with submittal. Constellation told me to renewal and cancel when my lease is up on October 24, 2025 and I would be saving money and there would be not problem of the $150 cancellation fee because I did the correct thing by following constellation rules. And the person to me to call him when I end my lease on or before October 24th,2025. I checked with the constellation agent and it was a different story. They sent me about 3 invoices bill every evening stating that I owe them approximately $102 which is due 9/29/2025, probably about 8 identical invoices with the same info. I called constellation and they really was not very convincing in their response, but when took their survey I gave their a rate of 9 and 10. You will note that I made a statement that I had no intention of renewing with constellation because my daugther had already taken care of the utilities at my new house. I explain that my current billing with them for the past couple of years has been auto pay and the bill is the problem, but sending me invoices all hours of the night is harrassment. All this info has been uploaded to you

  Business Response

  Date: 09/19/2025

  Hello, Constellation has reached out to the customer to advise them of the system issue that caused multiple invoices to generate. We apologized for the inconvenience it caused and provided the customer with his current balance.  The system issues has been resolved, and the customer was satisfied with the explanation. No further action is required.

   

• Initial Complaint

  Date:08/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 20th of August I paid my bill in full after noticing my normal payment earlier in the month had not gone through. While cooking dinner on the 28th the gas stove stopped running prompting me to check the meter and notice it had been locked. I called customer service and confirmed that I had paid everything in full. They assured me I did but then went on to tell me because I made a payment online and not over the phone they never put a cancel on a services shut off so they shut off services as if I had never paid. They swear they turned my meter off on the 21st but my cameras show no one in my yard and they left nothing on my door or in my mailbox like they had stated. They then realized they didnt have a mailing address for me somehow so they never sent any notices in the mail, by email or by phone call. Now it is a four day weekend and my 3 kids and wife will be without hot water or a stove for 4 days. And all they can offer is theyre sorry. I will be switching services ****.

  Business Response

  Date: 09/03/2025

  Hello, Constellation has reached out to the customer to resolve their dispute. We explained to the customer that the last payment received on the account prior to the payment on 8/20/2025 was on May 15, 2025 so the disconnection process was initiated. A disconnect notice was mailed to the customer's address on file (with no returned mail back to us) on 8/1/2025 requesting payment by 8/18/2025. No payment was received as of 8/20/2025, and the disconnection process began.  We show a payment came in on 8/20/2025 after the disconnection process began, however, if the customer makes a payment after the pay by date, customers have to call in to advise of the payment so that we may request the cancellation of disconnection activity. Therefore, the utility set the start date for disconnection on 8/21/2025 and the disconnection took place 8/28/2025. The customer's service has been restored as of 9/2/2025, and the address and email has been confirmed for future mailings and emails.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23812995
  
  I am rejecting this response because: we never received any notice in the mail for a pending disconnect and 8 days elapsed between us paying our bill and the shutoff occurring. If the shutoff had occurred the next day that would have been understandable but it took 8 days without constellation trying to stop it. If this is an automated system issue then the system should be fixed. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved to the address listed on the account. I looked on the site at the beginning of August I had no bill. Last month I paid a bill of $28 with my I guess that was my last bill from my previous address. How is it I just moved in this home and I have a bill of $156 and I have another bill both totaling $296. It's not possible when I have been here for one month. I get no email I get no phone call I get nothing in my mailbox absolutely nothing but I log on today just like I did August the 1st and I got a disconnect notice for August the 22nd!! This company has my email address has my phone number has my mailing address why haven't I!! Don't you have the audacity to give me a disconnect notice and I have no notice that I got a darn bill!! I haven't received any email about my bill but I just received the email about my usage that's what prompt me to go back and check again but I should have a beer for one month how in the world do I have a bill for two home I just paid a bill last month!! Somewhere I'm being cheated. I might pay a part of my electricity bill at the beginning of the month and pay a part at the end but I never ever leave disconnect notices and don't pay my bills at all. To give me a disconnect notice when you didn't even send me a bill that's bad business. I pay bills at the beginning of the month for the majority of the time but now I'm going to be scraping and scrapping to pay the rest of this bill I don't even know where it comes from two months at one time that's ridiculous

  Customer Answer

  Date: 08/11/2025

  I don't have copies of a billing statement. I can only view usage. I can see a billing statement but can't screenshot or print my bill. It's a new site that is a bit difficult. 

  Business Response

  Date: 08/18/2025

  Ms. **** contacted Constellation on 06/16/2025 to request a Transfer of Service for her new property, with the same date set for service initiation and a move-out date of 06/20/2025 from her old property (account ***********). She selected a 36 Month (No Minimum Usage Fee)plan at a fixed rate of $0.08400. At the time of transfer, two invoices had been issued under her old account: $259.62 (dated 06/07/2025) and $362.93 (including the previous $259.62 plus additional charges of $103.31, dated 06/21/2025final).
  On 06/25/2025, the amount of $259.62 was transferred to Ms. ***** new account ************), and she paid this balance on 06/26/2025. The remaining $103.31 was transferred to the new account on 06/27/2025 and paid the same day.
  On 07/09/2025, Ms. **** received a new invoice for $185.06. When checking her balance online, the displayed amount was $28.75 instead of $103.31; $28.75 was paid. A subsequent invoice for $296.77 was received on 08/07/2025.
  The 07/09/2025 invoice (***********,statement date 07/09/2025) reflected a charge of $185.06, showed an unpaid balance of $103.31, and listed two balance transfers ($259.62 and -$156.31;dates 06/16/202507/08/2025). On 06/27/2025, payment of $103.31 covered the amounts for both balance transfers. The $185.06 balance was settled through two payments: $28.75 on 07/10/2025 and $156.31 on 08/08/2025. The most recent invoice, issued on 08/07/2025, totaled $296.77. On 08/08/2025, a payment of $35.71 was made, resulting in a current outstanding balance of $261.06.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23722771
  
  I am rejecting this response because: I see all of the numbers adding up to the billing but however you did leave out that your system did not show my bill. You didn't put that on here but you told me verbally. It needs to be written.  I did not just pay $28.75 the system did not show me my bill that's how I ended up with a well and almost $500 bill because your system glitched and did not send me a bill. I was contacted by someone else within the company who fixed the problem well told me that will make sure that my electricity is not disconnected because of the system error. I do not want it documented as if I'm just not paying my bills. I can't pay a bill if I don't know I have one. So you need to acknowledge your system glitch. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ********************************************* to ********************************************* for medical reasons. I have used Constellation, which was not the company I originally signed up with but I can't remember the name (possibly ******). I first used the energy company when I moved into my home at ******************************************************************** in August 2007. I have used this same company even after they were purchased by Constellation. I moved four times before this last move and everything went fine moving electric power from one place to the next. I have called 3 times to try to insure that I would have electricity. No one said I had to link the new account with the old account for online services. I kept checking online but could only find my previous address. I was trying to make sure I paid the bill but the new address was not listed anywhere. Wednesday, at 12:17 pm, the power went off. I asssumed it was widespread & began to try to see if that was the case. It was not easy to find anything & no one answered at the apartment office. Thursday morning I realized the power outage was just me. I called Constellation. They told me I had a fee of $99 to turn the electricity back on. This has never happened since I started with the company in 2007. Why would they just turn the electricity off on a new tenant. They claim they sent documents but since I couldn't get to the new address on their website, I didn't see any information: no bill, no warning about lights going out, no bill for turning electricity back on. There was nothing that I could see. I still haven't figured their cryptic software out and may go back to paper bills to make sure I get them paid since they were so quick to just cut me off. I missed 3 hours of work on Wednesday and a couple more on Thursday since I didn't have power. I am unhappy with how this last employee spoke to me. I could barely understand him.

  Business Response

  Date: 06/19/2025

  Hello,

  We have reached out to the customer via phone and email to apologize for any confusion during her Transfer of Service. Although our attempts were unsuccessful, we did advise her via email that we have credited her account the $99 fee that was charged to reconnect. We have also left instructions to call us back to discuss details of her compensation request. We look forward to working with the customer directly to resolve the customers concerns and requests. 

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking on gas pricing.Could not find all the info on web,so called Constellation. We could not get it done by date I needed. Ended my call without doing a contractr and sign back up with my provider for a year. Did not know that they changed me over until I got a bill from my provider for early cancellation.I DID NOT give my ********* for them to change me. Every time I call,they can't find to recording ,and no notes from the last times I called.Say they will call me back and never do.Alway the same,"don't worry you bill until we get this worked out". Offered me a $225.00 credit that they never ******** today 5/27/25 I get a "Disconnection Notice" in the mail. Called today 5/27 and was told manger would call me back,and agen no one called.Called back,same thing.This time said we need to end call so she (manger) can call.But now when try to call back its after hours so no way to call. No call PLEASE HELP. This company should not be allowed to do business in **.

  Business Response

  Date: 06/03/2025

  Spoke with Mr. ****** and reviewed the events of his enrollment. The customer attempted to submit an enrollment on 1/31/2025 5:57am EST. The enrollment was rejected. The customer was advised to contact ****************** customer service at ****** EST on the same date. The customer spoke with one of ******************* sales representatives and learned the enrollment rejected due to the need for a deposit to be paid. The customer states he had a high credit score and would not need to pay a deposit. The agent asked the customer if they had their credit frozen to which the customer replied saying yes. Once he released the hold on his credit, the enrollment was eligible to continue without a deposit. Dates were discussed and ultimately,the customer requested to not continue. ****************** is still investigating how the enrollment processed but have advised the customer their next steps to changing providers. He can contact a new provider and process a switch OR Constellation can cancel his account which will result in his gas being turned off. The customer was also advised that ****************** will waive the early termination fee associated with cancelling. Customer has been provided a total credit amount of $225.00 which has taken care of his current invoices due on the account. In addition, there were two late fees waived totaling $20.00. The customer received disconnect notices due to no payments being made on the account since it went active. The customer was advised that there will not be any additional credits or late fee waivers moving forward. Constellation sent several communications to Mr. ******* showing his enrollment confirmation as well as invoices showing due dates and amounts due. All documentation sent was sent the same way that the disconnection notice was sent.
  Constellation has attempted to contact the customer several times with no answer. Voicemails were left however the customer indicates he has not received a voicemail.
  Spoke with Mr. ****** and reviewed the events of his enrollment. The customer attempted to submit an enrollment on 1/31/2025 at 5:57am EST. The enrollment was rejected. The customer was advised to contact ****************** customer service at ****** EST on the same date. The customer spoke with one of ******************* sales representatives and learned that the enrollment was rejected due to the need for a deposit to be paid. The customer stated that he had a high credit score and would not need to pay a deposit. The agent asked the customer if they had their credit frozen, to which the customer replied affirmatively. Once he released the hold on his credit, the enrollment was eligible to continue without a deposit. Dates were discussed, and ultimately, the customer requested not to continue. ****************** is still investigating how the enrollment processed but has advised the customer on their next steps to changing providers. He can contact a new provider and process a switch, or Constellation can cancel his account, which will result in his gas being turned off. The customer was also advised that ****************** will waive the early termination fee associated with cancelling. The customer has been provided a total credit amount of $225.00, which has covered his current invoices due on the account. In addition, two late fees totaling $20.00 were waived. The customer received disconnect notices due to no payments being made on the account since it went active. The customer was advised that there will not be any additional credits or late fee waivers moving forward. Constellation sent several communications to Mr. ****** showing his enrollment confirmation as well as invoices showing due dates and amounts due. All documentation was sent in the same manner as the disconnection notice. Constellation has attempted to contact the customer several times with no answer. Voicemails were left; however, the customer indicated he has not received a voicemail.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter dated 7 April 2025 stating I am $200.45 in arrears to Constellation for electricity. *** in Dayton is my electric utility and I pay them one payment for both kilowatts used and kilowatts delivered. Called *** today (4/14/25) and they say 1) I am fully paid up (on time!) with them and 2) they sent Constellation's portion of the payment to them. Constellation claims I am short from several months dating back to November of 2024. *******! If I was late then, why no notice? Also, Constellation says I owe **** (which no longer exists, it was bought out by ***), so why is Constellation bugging me to pay **** if I supposedly owe them? We have had billing issues in the past with Constellation: they couldn't seem to coordinate their bills with ****/*** and I had to wait (sometimes for weeks) to get a bill so I could pay both parties. I submit that this is a billing error on Constellation's part. I surmise they credited the amount paid to the wrong account, they just won't own up to it. I demand Constellation's billing department call ***'s billing department and get this straightened out. It's not my fault, I DO NOT owe this money and I will not pay it. If it goes to collections, I will dispute it and I will message the ******************************. They may wish to look into this matter.

  Business Response

  Date: 04/22/2025

  Hello,

  We are in communication with the customer and have sent him his balance breakdown. We are working directly with customer to resolve.

  Business Response

  Date: 04/22/2025

  Constellation has contacted the customer and went over the balance break down. The customer understands the charges/breakdown and will call the utility to see why he had $0 balance on invoices for Constellation where there was supposed to be charges. The customer will contact ****************** directly with any additional questions in regards.

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 3rd I signed up for new service with Constellation natural gas company for their advertised rate of .49 cents per therm. My ccontract with *** ended 12.30.2024. Constellation also offered a gift card for changing to their service. After a month of back and forth from Constellation about not being able to complete my background check for unspecified reasons, and removing their offer of a gift card for changing to their service, I was billed over $400 from *** for their variable rate. I dont know if this was a concerted effort on both of their parts, or not. As they both stood to gain from this delay. Constellation then said, weeks later, we will give you the rate of .56 cents per therm, not what was advertised. I still have not received written confirmation from them my service has been/or will be changed. This could lead me to another massive gas bill, and to financial hardship. The confirmation Constellation has received my request is ***********. My account # with *** is listed below. Any help with this matter would be greatly appreciated.

  Business Response

  Date: 02/24/2025

  Hello,

  Constellation's goal is to make our enrollment process as seamless as possible and we have called Mr. ********* to apologize for his experience in regard to the ID check, however, until all enrollment requests are completed, Constellation cannot guarantee enrollment or a rate. Enrollment /rates are not guaranteed until all enrollment materials are received, and the request has been sent to and accepted by the customers utility. Constellation will then send an email confirmation of the enrollment being received and sent to the utility with the enrollment details. If rates change in the process, then the current rate whether lower or higher will be honored. Constellation received the customers valid enrollment request as of 1/27/2025 and it was sent to the utility on 1/27/2025. We are awaiting acceptance with the anticipation date of 3/1/2025. As a courtesy, we will extend the gift card promotion of $75 due to the customer's inconvenience. 

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This gas company consistently make errors in my monthly billing statements. I have paid the full amount due timely for the entire year of 2024, and I have Confirmation numbers as proof of payments. The months in question is as follows:
  1. July 2024, amount due $43.00.........Amount paid $43.00 7/16/24 confirmation number ********** ( This
  payment not found by the company, and is in question.
  
  2. October 2024, Two separate billing statements ,
  (1). Amount due $40.12 .....Amount paid $40.12 10/14/24 confirmation
  number **********.
  (2). Amount due$50.00 10/17/24. ( Company did not send a billing statement. I was not aware of
  this bill, and I was not informed of its existence. The meter was not read twice this month. What
  is this bill for? This $50.00 dollars bill is what's in question.
  
  3. December 2024, Amount due $103.59 on 12/18/24.
  
  In October 2024 , I moved my gas service to another company Gas South and service started 11/1/24 therefore, there should not be a bill from Constellation for the month of November. Gas South also paid transfer fees. Constellation keeps claiming to give be credit for $50.00 which I have never seen on my billing statements. I have discussed this issue several times with Constellation, yet no resolve. I owe this company -0- dollars.

  Business Response

  Date: 12/09/2024

  Constellation has attempted to contact this customer multiple
  times but has not been able to connect nor have received a call back. Direct
  contact information has been left on the customer’s voicemail.
  

  Customer Issue:
  **July 2024: **
  Amount Due: $43.00
  Amount Paid: $43.00 on 7/16/24
  (Confirmation Number: **********)
  This payment was not found by the company
  and is in question.
  
  Findings:
  The payment was made to Constellation
  **** instead of Constellation and was canceled and returned to the customer on
  8/20/24 (Confirmation Number: **********). Notes indicate that ************ **** is unable to process Constellation Power energy payments. Customers should
  go to ********************* and select "My Account" to make payments.

  You will find payment/ cancel receipts attached.
  
  Customer Issue:
  **October 2024: **
  Amount Due: $40.12
  Amount
  Paid: $40.12 on 10/14/24 (Confirmation Number: **********)
  

  Findings:
  Records indicate this payment was applied
  to invoice *********-1, leaving a balance of $50.12 on the account. The payment
  of $42.88 was allocated as follows: $40.00 to invoice *********-1 on 10/14/24
  and $0.12 to invoice *********-1 on 10/14/24. Additionally, the late fee for
  invoice *********-1 was waived on 9/24/24.
  
  Customer Issue:
  Amount Due: $50.00 on 10/17/24
  Issue: No billing statement was sent for this amount, and the customer
  was unaware of this bill. The $50.00 balance is questioned as the meter was not
  read twice this month.
  
  Findings:
  The $50 balance was carried over to invoice *********-1 from invoice
  *********-1 (statement cycle 7/23/2024 - 8/22/2024). This bill includes a
  $40.75 charge and a $10.00 late fee, resulting from an underpayment on the
  invoice. A payment of $0.75 was applied to invoice *********-1, with the
  remaining amount applied to invoice 688597641-1 (statement cycle 6/21/2024 -
  7/23/2024).
  
  Customer Issue:
  **December 2024: **
  Amount Due: $103.59 on 12/18/24
  Issue: Customer moved gas service to another company, Gas South, starting
  11/1/24. There should not be a bill from Constellation for November, as Gas
  South also paid transfer fees. Constellation claims to have credited $50.00,
  which has not been reflected in the billing statements. Despite several
  discussions with Constellation, the issue remains unresolved.
  
  Findings:
  This
  is the final bill dated 10/22/24 - 11/1/24, indicating the account with
  Constellation was finalized as of 11/1/24. Current Balance: $53.53, including
  charges of $2.79 for 10/22/24 - 11/1/24, $40.74 from the bill cycle 9/23/24 -
  10/22/24, and a $10 late payment fee from the billing period 8/22/24 - 9/23/24.
  Constellation has emailed customer the invoice reflecting the $50 credit via
  email.

  Customer Answer

  Date: 12/11/2024

  I dispute the Final bill of $40 plus $10 late fee for dates 10/22/24-11/1/24, as these dates are 11days of service. I paid $42.00  for the entire month of service; therefore, how can 11days generate a $40 bill. Consequently, I am not liable for these fake charges. This company offers customers bad business and false surprise billings which I simply refuse to pay. I have requested paper statement which they have repeatedly failed to provide so that I may keep up with the charges. Again, bad business and fake charges, and I will not pay the $53 dollars which I do not owe. If a true amount for the 11 days is correctly calculated perhaps I will consider payment. Certainly, $40 dollars for 11 days is incorrect. I never paid more than $42 dollars for the entire month.    

  Business Response

  Date: 12/17/2024

  Thank you for your response. We appreciate the opportunity
  to address your concerns.

  We apologize for any confusion caused. The information
  presented in our previous communication outlines the facts of each payment
  inquiry you presented. As explained, your account with Constellation has been
  canceled as of November 1, 2024. As of now, your Constellation balance stands
  at $53.53.

  If you have any specific questions or need further
  assistance, please do not hesitate to contact Constellation directly. We are
  here to help and ensure your concerns are adequately addressed.

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative stopped in from this company, we said no thank you. Next thing we know we have a new energy provider. The contract was signed by them on both sides, and they clearly ******d our billing address because it was wrong. This company is a scam, do not give them any personal information.

  Business Response

  Date: 12/04/2024

  Constellations records reflect that the customer completed an
  enrollment with a third party broker, (****** ****** ********), for gas with
  Constellation and electric with another supplier, per the broker. Cust
  cancelled gas with Constellation and left electric active with the other
  supplier. The Broker states this enrollment is valid, no adjustment is warranted.
  

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After only two months using their service, I terminated my energy utility service with Constellation, partly because I found a rate that was 5 cents/kwh lower than theirs! I have two outstanding bills in the amount of roughly $300 remaining to pay on that account, and I will do that. However, Constellation is charging me a $150 disconnect fee that was NEVER disclosed to me, either upon entering the contract or upon my final conversation with an account representative. If I had known about the $150 fee at the time I closed my account, I likely would not have done so.
  I will pay the remaining balance on my service, but I cannot pay a $150 fee especially one that was not disclosed to me when I chose to close the account. Thank you for your consideration!

  Business Response

  Date: 11/08/2024

  Constellation confirms the acct balance to be $624.13 and has agreed to waive the ETF of $150.00. Afterwhich, the remaining balance of $474.13 is due. A new invoice will generate in 24-48 hours reflecting that the ETF of 150.00 has been removed.

  Business Response

  Date: 11/11/2024

  Mr. ****** ******enrolled in a 36-month fixed rate term through a Constellation-branded
  comparison site. The customer received their confirmation letter and
  Electricity Facts Label on July 31, 2024, via email.
  
  Constellation
  has communicated the early termination fees in the letters below for the
  customer's awareness. Please note that this fee is applicable and will not be
  waived.
  
  See information communicated to the customer.
  EFL attached
  
  Enrollment
  confirmation letter (not included for customer privacy):
  A Recap of the
  Plan You Requested
  Plan Type: FIXED
  Electricity Plan + Air Conditioner Protection Plan
  Term: 36
  months
  Average
  Price: 13.7¢ per kWh, based on 1,000 kWh
  Energy
  Charge: 12.7¢/kWh
  Electricity
  Surcharge(s):
  • Distribution
  Charges: 4.0410¢/kWh
  • Monthly
  Charges: $4.39
  Early
  Termination Fee: $150
  A Minimum
  Usage Fee of 0.00000 will apply if usage is less than or equal to 999 kWh in a
  billing period.
  Equipment
  Covered: $75 Gift Card
  $2 Coverage for 2 Air Conditioners, Heaters, and 1 Water Heater + HVAC
  Monitoring
  $0 2 Air Conditioner Units Protection Plan By Constellation Home
  
  

  Customer Answer

  Date: 11/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the company purposefully did not inform me of the $150 cancellation fee when I closed the account. 
  
  
  
  Sincerely,
  
  
  
  ****** ******