Complaints

This profile includes complaints for Johns Hopkins Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johns Hopkins Federal Credit Union

  2027 E Monument St Baltimore, MD 21205-2216

• 

  Johns Hopkins Federal Credit Union

  Jhu Rm 47 Gilman Hall 3400 N Charles St Baltimore, MD 21218-2681

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a transaction on my checking account that I didn't recognize. I called the bank to get clarity on the transaction and I was advised that the transaction was from another account which is my son's who has his own bank account with the ********************************************* and I am not on that account. I was advised that because he is on my personal account the bank has the authority to take funds from my account with out my authorization or knowledge. I then inquired about having my son removed from my account. I was advised that I could remove him from my account they would send out a form for me to fill out and change my account number but I had to pay a $30 fee to remove someone from my account; which is ironic because if you want to add someone to your account there isn't a fee. the bank never advise you that you would be charged to remove someone from your account. They also never advise you that your account would be responsible/charged for any funds that they cannot retrieve from a person who is on your account jointly but the joint party have their own personal account with the ********************************************* which I am not on and have no affiliation with that account. There is no transparency advising customers on these banking policies and unauthorize charges or fees.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings *************************** notifying you that, i have attached feedback from the *********** to the complaint. 

  Looks like **** elected to remove and send my mails back to senders while I was on vacation overseas. I did not request this. 

  Thank you!

   

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to demand the urgent removal of an unauthorized account from my ********************** report, which is a result of identity theft. The account in question is as follows:Creditor Name: JOHNS HOPKINS F C U Opened Date: 09/15/2016 Account Number: *********** I am not responsible for opening this account, and it has severely impacted my credit history. A complaint has already been filed with *****************, and I have attached this documentation for your reference.I request your immediate intervention to address and resolve this matter by ensuring this account is expeditiously removed from my credit report. It is imperative that this unauthorized account is corrected to prevent further financial damage.

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Creditor: LENDMARK Opened Date: 1/0/20 Account Number: ********** I am formally disputing the presence of the "LENDMARK" account listed on my ********************** report. I have no affiliation with this creditor, and this account has been erroneously reported. According to the ****, all information on my credit report must be accurate, and this account is clearly an error.I demand an immediate investigation and require that this account be verified as accurate or removed within the 30-day timeframe mandated by law. Should you fail to verify this accounts accuracy, I expect it to be deleted from my credit report, along with a written confirmation of this correction.

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unauthorized Account - Identity Theft Notification Dear *********** am writing to report an unauthorized account opened in my name with JOHNS HOPKINS F C U. I have recently discovered this fraudulent activity and did not authorize the creation of this account. Below are the specifics of the unauthorized ******************************** Name: JOHNS HOPKINS F C U Date Opened: 09/15/2016 Account Number: *********** I kindly request that you take immediate action to close this account and expunge any negative records associated with it from my credit report. Please confirm the closure of the account and furnish me with documentation pertaining to this fraudulent activity.Thank you for your prompt attention to this urgent matter.

  Business Response

  Date: 07/23/2024

  This complaint in under investigation and Johns Hopkins FCU will be in contact with the member.

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau Representative,I am writing to formally lodge a complaint against JOHNS HOPKINS F C U regarding a fraudulent account opened in my name. I am a victim of identity theft, and this account was opened without my authorization or knowledge. Below are the details of the fraudulent ******************************** Name: JOHNS HOPKINS F C U Opened Date: 5/30/2019 Account Number: *********** Amount: $326.00 I have filed an identity theft report with the Federal **************** (***) and a police report with my local law enforcement agency. Attached to this letter, you will find copies of the *** Identity Theft Report and other supporting documents that verify my claims.I request that the BBB intervene to ensure this fraudulent account is closed immediately, that any associated charges are removed from my credit report, and that this incident is fully investigated to prevent further unauthorized activity.Thank you for your prompt attention to this matter. Please confirm receipt of this complaint and provide me with updates regarding the investigation and resolution of this issue.

  Business Response

  Date: 07/22/2024

  Dear ******* ****** ********,

   

  Thank you for contacting the ********************* at Johns Hopkins Medicine. The billing office would not be able to assist with a complaint that is not billing related, we are a separate entity.  I have provided the information below for the Johns Hopkins Federal Credit Union.

   

  JHFCU (Johns Hopkins Federal Credit Union)
  *******************************************************;    
  
  PH:************

   

  Business Response

  Date: 07/29/2024

  Good morning,

  The contact information for Johns Hopkins Federal Credit Union is below. Johns Hopkins billing office is a separate entity and unable to assist with this complaint.

   

  JHFCU (Johns Hopkins Federal Credit Union)
  *******************
  ***********************;    
  
  PH:************
  
  This is the primary location; they will have to contact them for assistance.

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 20276182
  
  
  
  I am rejecting this response because: 
  
   While you claim to be working on the issue, I urgently need the payment reversed on my credit report. My family's livelihood is at stake. Please rectify the late payment history and notify credit bureaus promptly. Time is crucial.
  
  
  Sincerely,
  
  
  
  ****** ****** BBB and for your immediate attention to this matter and request that you take the necessary steps to rectify the late payment history on my account. Please update your records accordingly and ensure that any credit reporting agencies you have provided this information to are notified of the correction.
  
  This is affecting me and my family tremendously in the pursuit of securing our home. Not to mention I’ve been an employee for over 3 years. And have never had any late payments on my accounts. Please assist and make the necessary adjustment to remove the late payment with the credit bureaus.

  Business Response

  Date: 07/07/2023

  JHFCU has been in contact with this member regarding her situation and is discussing options to assist her.  

  Business Response

  Date: 07/11/2023

  We work to address member concerns, researching each situation thoroughly.  We cannot discuss personal details of members' situations in the BBB portal to protect their privacy.  Our CEO has corresponded with the member offering to have her speak to us regarding options to assist her. We hope she gives us the opportunity and invite her to contact us directly.

  Customer Answer

  Date: 07/12/2023

  
  
  Complaint: 20276182
  
  
  
  I am rejecting this response because: I called numerous times, and spoke to numerous reps, sent numerous emails. And there was no resolution to my issue. Including my numerous back and forth emails with the CEO. This issue has been causing me a lot of stress, time and it’s affecting my life. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 11/22/2023

  
  
  Complaint: 20276182
  
  
  
  I am rejecting this response because:

  
  Dear BBB,
  
  I am dissatisfied with John’s Hopkins’ response to my previous late payment dispute (Case #20276182). The late payment, initially reported in June 2023, has resurfaced in May 2023 post-resolution, raising serious concerns about the integrity of the credit reporting process.
  
  Attached is a screenshot from my credit bureau accounts, confirming that the credit union initially updated the account to “current” after the BBB complaint, only to maliciously re-add the late payment. This action appears to violate the Fair Credit Reporting Act (FCRA), which prohibits the willful and malicious reporting of information.
  
  I urge your office to investigate this matter promptly and rectify the issue, updating the erroneous late payment back to “current” in accordance with the FCRA.
  
  Sincerely,

  ****** ******

  Business Response

  Date: 12/01/2023

  This complaint is under investigation and Johns Hopkins FCU will be in contact with the member. 

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a personal loan that was discharged in a 2017 bankruptcy and was initially recorded as such. I have not had any business with the JHFCU since 2017. August of 2022 JHFCU inaccurately reported the account as a new charge off, decreasing my credit score and prohibiting from being approved for low interest rates.

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/12) */
  JHFCU has forwarded the complaint to the appropriate department for review and investigation and will contact the member.
  
  
  Business Response /* (1000, 8, 2022/09/14) */
  JHFCU researched and addressed the issue. We have contacted the individual and believe the issue is resolved. The individual is encouraged to contact us directly re: any other questions.