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Business Profile

Caterer

Dash of Sage Catering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a thanksgiving meal order on Nov 11 with this caterer. Pick up details were to be shared by Nov 20. I never heard from the vendor, and reached out to her on Nov 26. I was told that I could pick up the order on Nov 27 at 8pm. The vendor contacted me at 7:10pm on that date asking if I could push back the pick up time to 9pm. I let the vendor know that 9pm was too late. The vendor stated that she was pushing pick *** to Thanksgiving day. I let her know that would not work for me, and that I had errands to run and additional cooking to complete on Thanksgiving day. The vendor offered to deliver the catering order to me by 10am on Thanksgiving morning. I gave the vendor the address and my scheduled time, to ensure that I had the food in enough time to reheat my selections. I contacted the vendor on Nov. 27 at 9am and asked to be notified when the delivery was en route, and she stated that she would contact me. My 10am delivery never arrived. I reached out to the vendor at approximately 11:45am and asked for an update. The vendor stated that she prioritized other deliveries over mine based on the dinner time that I gave her. I let the vendor know that was unacceptable, and that I had been shifting my schedule around the times that she had provided, which kept being altered at the last minute. I also reminded the vendor of my required cooking and errands which were impacting my own schedule. The vendor did not provide any response. I waited for approximately 2 more hours and finally went to the grocery store to buy ingredients to cook and thanksgiving meal. I contacted the vendor at 2:15pm on thanksgiving day and let her know that I had already bought groceries and I asked for a full refund. The vendor stated that she would not provide a full refund and has been unresponsive to my additional communication.

    Business Response

    Date: 12/04/2024

    Good Afternoon 

    This year for Thanksgiving I serviced 13 families with a full thanksgiving meal. Each year I run into difficulties with time because the work is extensive I had some clients picking up at 1a Thanksgiving Eve. Every single person was understanding of the time changes except ******

     

    Her dinner start time was 4:30

    I was done her order around 2:50p

     

    When Im in the kitchen cooking I cannot constantly check my phone for messages 

    she paid for a service that she k ew was being executed even though her last message I didnt reply to right away

     

    I never told her that I wasnt completing her order

    so she should never have gone to the store to purchase more items

     

    I cooked her whole meal

    and was done before her dinner time

     

    she decided to disregard my hard work and say she didnt want it after it was prepared 

     

    I told her I would refund her something but not 100%

    because her order was fulfilled and food was purchased in addition to dessert 

     

    This customer is now defaming (well trying) me on social media 

    making videos telling half a story

     

    I will attach that info in a moment 

    I had to step out of the kitchen to respond 

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September. 12, 2024 - September 15, 2024 $130.00 Food was to be provided/delivered I was having a football party on the 15th. I spoke with the owner ******* ***** a week before this date explaining the food that I wanted and when the event was going to take place . She asked me was the Saturday before the event could take place. I said sure. Now she already had my money from a previous order, $130.00. Saturday came and went with no phone call or text. Sunday (GAME DAY) came. At 12:00 PM, I called and texted. No response. Not until MONDAY did I hear from her stating that she was ill. I have placed previous orders with her and got plenty of excuses. I didn't mind then because I wasn't having a house full of people coming over. I then texted her explaining my anger and stating that I wanted a refund by the end of this month. I want CASH ********* of company: DASH OF ****

    Business Response

    Date: 10/14/2024

    Good Morning ?? 

    I replied right away when this complaint was received 

     

    ****** and I have spoken

    she told me she spoke to you guys also

    im making her a meal on October 18

    Customer Answer

    Date: 10/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

    Customer Answer

    Date: 10/18/2024

    Good afternoon 

    I would like to let you know that the company, Dash of ****, has honored her agreement with me and everything has been settled,.

    Thank you,

    ****** Smith 

    *********************************

Dash of Sage Catering is NOT a BBB Accredited Business.

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