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          A1 Auto Three Brothers Car Repair has 1 locations, listed below.

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            Business ProfileforA1 Auto Three Brothers Car Repair

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2010

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers commercial and individual auto & light truck repairs, service, and maintenance.

            Business Details

            BBB File Opened:
            9/2/1992
            Years in Business:
            31
            Business Started:
            9/2/1992
            Date of New Ownership:
            9/1/1992
            Business Incorporated:
            9/15/1992
            Accredited Since:
            2/1/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • PJG Automotive Corporation
            Contact Information

            Principal

            • Mr. Paul Goeller, Owner

            Customer Contact

            • Mr. Paul Goeller, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought my car here to fix the tire rods and get new tires and a alignment which they did however they tempered with my engine took the engine cover off and there was a new oil leak that was not present when I gave them possession of my vehicle fresh new oil all over the engine which had just been cleaned by me before bringing in the vehicle I know how to degrease my own engine and would never keep it in the state I received it I know they done something to my engine because the engine cover was not even on correctly and I was able pick it right off the engine maybe one clamp was holding it down my check engine lite was on where it was not before They had no reason to access my engine never did they have my permission they told me they check the engine for what ?? I never told them I had any issues with it I get my car back start it up and it has this slight rumble clearly running rough they never informed me my check engine lite came on or there was any issues with the engine after a week of getting my car back my engine just cut off and refuse to start after trying to crank it back up it never regained proper combustion and now won’t start or turn over I never had this happen before and know this shop done something to my car they access my engine which was not required to repair the tire rod and alignment I am seeking the price of a new engine do to there tamper with the engine then they tried to have me bring it back in so they could degreased the engine and do some diagnostic even though they don’t rebuild engines and probably not sure but they might not even replace the engine when I text and ask questions the mechanic I spoke to refuse to answer my question and couldn’t explain why my engine was access where the new oil leak came from why my engine cover was never properly put back on what did they do to cause my engine lite to come on and why they didn’t connect car too ob2 and check codes I had a warranty premier auto which did inspection too
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alexandra E

            08/11/2023

            I've been taking cars to Paul and his team since 2011. They have always done right by me and my family every time. They do quality, timely work, but more than that they are clearly out to provide the most trustworthy service they can. For example, just a couple weeks ago we got a quick oil change at a national quick-service place nearby and they botched the job badly (they drained the transmission fluid instead of the oil and then overfilled the oil). The team at A1 3 Brothers diagnosed the problem, helped me deal with the insurance company, gave great advice to find the most appropriate solution to get us back on the road, and "babysat" our car for way too long while this ordeal was handled. I trust this team implicitly for both the quality of their work and the advice they give--suffice it to say, as long as we are in Baltimore, this team will be our mechanics!

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            BBB of Greater Maryland

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