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Business Profile

Auto Rentals and Leasing

Tripcity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am submitting a formal complaint against TripCity regarding unsafe rental vehicles, financial losses, and unauthorized use of my personal information.Summary of Issues:Safety hazards: The vehicle had malfunctioning brakes, wheel alignment problems, and other defects that caused dangerous situations, including the car unexpectedly accelerating while parked.Vehicle maintenance failures: No oil change, non-functioning windshield wipers, filthy interior, and unresolved mechanical defects. Requests for detailing or seat covers were ignored.Out-of-pocket expenses: I paid for a tire replacement and key battery that should have been the Owners responsibility.Unauthorized use of personal information: The Owner used my name and information for insurance quotes without my consent and never provided documentation from an insurance company.Policy violations: Repairs were performed without written consent, violating Sections 1416 of TripCitys Owner ******************* and personal impact: These issues caused direct financial losses, extreme inconvenience, safety risks, and the loss of my job.Blocked communication: TripCity has blocked my phone, preventing direct resolution.Evidence: Screenshots of the Owner Agreement, photos of the unsafe vehicle, text messages prioritizing payment over safety, and receipts for repairs I had to cover.Requested Resolution: I am requesting a refund or settlement of the payments I have made for this rental.Thank you for reviewing this complaint. I look forward to your assistance in achieving a fair resolution.

  • Initial Complaint

    Date:07/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had payed majority of the fees due for the car I rented I cleaned the car before leaving the car could no longer drive the car because it was unsafe to do so one of the tires blew and the others were about to blow as well the previous car I had the same thing happened tires were terrible one blew while i was on ********************************************************************************************************************************************************************** names and harrassing me I dont want any money I just dont want anyone to get seriously hurt due to the negligence

Tripcity is NOT a BBB Accredited Business.

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