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Find a Location

Serenity Appliance Repair has 1 locations, listed below.

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    Business ProfileforSerenity Appliance Repair

    Appliance Repair

    Additional business information

    Additional Info:
    The owner of Serenity Appliance Repair, Mr. Lynce E. Cullins, is also the President of Red 1 Appliance Repair LLC. As of 2/18/2021, Red 1 Appliance Repair LLC has an F rating due to failure to respond to 3 complaints filed against the business. You can view the BBB Profile for Red 1 Appliance Repair LLC using the following link: https://www.bbb.org/us/md/baltimore/profile/small-appliance-services/red-1-appliance-repair-llc-0011-23017278
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Baltimore, MD 21239-2208
    BBB File Opened:
    2/18/2021
    Years in Business:
    4
    Business Started:
    1/13/2020
    Contact Information

    Principal

    • Mr. Lynce Eric Culluins, Owner

    Customer Contact

    • Mr. Lynce Eric Culluins, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/30/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    My husband I contact Serenity appliance repair on December 13, 2021 to have our microwave repaired the person we talk to name was Eric Eric informed us that he could come out that same day to look at the microwave between 12 and 3 PM he arrived at our home around 2:15 PM he informed us that it would cost $450 to repair. He stated that the microwave needed a part called Megatron in addition to two other parts in order to get the microwave working again he said that he would need $350 down payment to order the parts and Would call us when the parts came in we gave him $350 in cash trusting that he would do the job he called us two days later and said that three of the parts were in.We called him a week later to find out what the status was on the parts however we made three attempts on three different days and message went straight to voicemail he never returned our call it is now 29 of December and we have not heard from him we checked the reviews unfortunately after the fact and found that he had done several people the same way taking money and not returning.I hope there is something you can do so that he will not do this to anyone else

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Fran

    1 star

    09/16/2021

    This business is totally a scam. Unfortunately, you don't know the name of the business until after you have been scammed. If you do a search for "appliance repairs baltimore", this business shows up as:
    "Appliance repair, service, Baltimore, **************************************
    The best customer service and pricing for Baltimore Appliance Repair Services - Call (XXX)-XXX-**** today for your FREE no obligation quote."
    No where in this search return do you see the name Serenity Appliance Repair. One doesn't know that is the name until one gets a receipt for the totally useless "repair" done, replacing the most expensive component of the refrigerator, the main circuit board. Also, the telephone number on the receipt is: XXX-XXX-****. This mistake cost me $399., VENMO'ed of course. Receipt says: "90 day warranted", but they either don't answer the phone, or when you leave a voicemail, you get no returned call. Following this fiasco, I diagnosed and repaired my refrigerator, quite easily, by watching a couple ******* videos and ordering the evaporator fan from ******, one day delivery. It turns out it was a relatively simple diagnosis and repair, one that I am certain was known by the person (who claimed to have worked for ********** and **********) who came to my home. At this point, I am not certain that he replaced a circuit board. There must be something that can be done to keep these people from continuing to scam good, honest people who put their trust in them. They are not even worth 1 star!

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    BBB of Greater Maryland

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